2 personal security jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service 2.  Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.   3.  Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues. 4.  Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution. 5.  Research solutions through...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software. 2. Responds to team member requests and service tickets, troubleshoots, and escalates issues pertaining to production systems. 3. Participates in IT projects under the direction of operational leads and IT leadership while maintaining an organized, clean, and safe work environment throughout the enterprise. 4. Participates in asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities. 5. Configures and images laptops, desktops, and other endpoint devices with standard policies to comply with security baselines. 6. Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed. 7. Interfaces with 3rd party manufacturers to coordinate...