BestBuy

  • Emeryville, CA, USA

Best Buy is a leading provider of technology products, services and solutions. The company offers expert service at an unbeatable price more than 1.5 billion times a year to the consumers, small business owners and educators who visit our stores, engage with Geek Squad Agents or use BestBuy.com or the Best Buy app. The company has operations in the U.S. where more than 70 percent of the population lives within 15 minutes of a Best Buy store, as well as in Canada and Mexico, where Best Buy has a physical and online presence.

$15 - $24 hourly
BestBuy Emeryville, CA, USA
May 21, 2018
Full time
What does a Geek Squad Consultation Agent do?  Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks. A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved. 70% of your time you will: Engage customers using selling skills to provide solutions aligning with their œdefinition of fix.  30% of your time you will: Work with the sales team, explaining services and technology to help them achieve business goals. Perform other duties as assigned.  What are the Professional Requirements of a Geek Squad Consultation Agent? Basic Requirements: 3-6 months working experience  Preferred Requirements: High School diploma or equivalent Associate degree in general electronics or computer repair 1+ years retail or customer service experience 1+ years experience diagnosing or repairing PCs or consumer electronics Anthony Altemoos Team C
$16 - $25 hourly
BestBuy Emeryville
May 21, 2018
Full time
The Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer experience and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process. This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management. Key accountabilities: Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation. Processes sales transactions including new orders, returns & exchanges, releases, and more while following the Best Buy selling-skills sales process. Provides research and resolution assistance of inventory discrepancies found through report reconciliation on open orders and product transaction reports while following asset protection guidelines. Maintains knowledge of multi-channel sales systems such as OMS, Field Management System (FMS), online ordering and more to ensure customers technology needs are met. Engages in self-development to uphold awareness of sales initiatives, programs, strategies, tools and available resources. Basic Qualifications: Ability to work successfully as part of a team Able to multi-task in a fast pace environment Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications: High School Diploma or equivalent 3 months experience in retail, customer service or related fields Anthony Altemoos Team C
$15 - $21 hourly
BestBuy
May 21, 2018
Full time
What does a Sales Consultant do? The Sales Consultant ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved. As the Sales Consultant you will: Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service. Ensure inventory and merchandising standards are maintained in outlet store area. Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops). Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals. What are the Professional Requirements of a Sales Consultant? Basic Qualifications Ability to work successfully as part of a team Ability to work a flexible schedule inclusive of holidays, nights and weekends Preferred Qualifications 3 months experience working in customer service, sales or related fields Anthony Altemoos Team C
$15 - $20 hourly
BestBuy Emeryville, CA, USA
May 21, 2018
Part time
What does a Best Buy Inventory Specialist do? At Best Buy our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich the lives of our customers through technology and all its possibilities. If you have a passion and curiosity for what is possible and enjoy people, we invite you to join us on this mission. This position is responsible to receive and ship merchandise to/from store and to stock merchandise in the warehouse or on the sales floor. 80% of your time you will: Receive and ship store merchandise: Removes merchandise from truck and compare against packing list. Applies security tag to product and moves it to sales floor or warehouse storage. Packages merchandise for shipment and completes bill of lading for transfers Packages merchandise for shipment to return to Distribution Centers. Operates equipment according to company safety standards to assist in moving merchandise. Stocks merchandise on the sales floor. Assists in the receiving of drop shipments Prepares merchandise for home delivery. Accurately documents movement of merchandise. Completes paperwork for store receiving, transfers, home delivery, DEVO, Junk Out. 10% of your time you will: Provide and maintain store appearance: Ensures clean parking lot, sidewalks, store entry, aisles, restrooms, warehouse area. Properly disposes of debris, boxes. 10% of your time you will: Provides carryout service for customers: Safely loads merchandise in customers vehicle. Verifies receipt against merchandise. What are the professional requirements of an Inventory Specialist?   Basic Qualifications Ability to work successfully as part of a team Ability to work a flexible schedule inclusive of holidays, nights and weekends Ability to lift or maneuver 50-100 pounds, with or without accommodations Preferred Qualifications 3 months experience in retail, customer service or related fields Anthony Altemoos Team C