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City of San Diego Fire- Rescue Department ECDC

The Emergency Command and Data Center (ECDC), affectionately known as “Metro” within the department, is the hub for fire and emergency medical services communications for San Diego Fire-Rescue (SDFD) and the cities of Chula Vista, Coronado, Imperial Beach, National City, and Poway.

Located in Kearny Mesa, ECDC processes about 350,000 emergency calls each year and is considered a secondary public safety answering point within the 9-1-1 system. When you call 9-1-1, if you have a fire or medical emergency, you’ll be transferred to ECDC by the law enforcement agency that receives your call. 

ECDC maintains a staff of 51 full-time fire dispatchers, overseen by seven supervisors and four command battalion chiefs. Dispatchers work 12-hour shifts and the center is staffed 24-hours a day, seven days a week. All SDFD fire dispatchers are highly trained and earn certifications as emergency medical dispatchers (EMD) through the International Academy of Emergency Dispatch. 

Fire dispatchers manage about 200,000 incidents each year and ECDC also holds the distinction of being an Accredited Center of Excellence from the International Academy of Emergency Dispatch.

Aug 22, 2024
Full time
Fire Dispatcher- San Diego
$61,318 - $74,110 yearly
City of San Diego Fire- Rescue Department ECDC San Diego, CA, USA
YOU WILL BE REQUIRED TO PASS A COMPUTER-BASED PERFORMANCE TEST TO BE CONSIDERED FOR FIRE DISPATCHER POSITIONS.   Fire Dispatcher positions receive and evaluate requests for fire and emergency medical service; dispatch appropriate fire and/or paramedic units to the incident; and perform other duties as assigned. Fire-Rescue Dispatchers  work on a Computer-Aided Dispatch (CAD) system and are the primary answering point for all 911, 10-digit emergency, and non-emergency phone calls from within the City of San Diego (Fire-Rescue Department has dispatch contracts with Chula Vista, Coronado, Imperial Beach, National City, and Poway); elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units; enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch...