The Emergency Command and Data Center (ECDC), affectionately known as “Metro” within the department, is the hub for fire and emergency medical services communications for San Diego Fire-Rescue (SDFD) and the cities of Chula Vista, Coronado, Imperial Beach, National City, and Poway.
Located in Kearny Mesa, ECDC processes about 350,000 emergency calls each year and is considered a secondary public safety answering point within the 9-1-1 system. When you call 9-1-1, if you have a fire or medical emergency, you’ll be transferred to ECDC by the law enforcement agency that receives your call.
ECDC maintains a staff of 51 full-time fire dispatchers, overseen by seven supervisors and four command battalion chiefs. Dispatchers work 12-hour shifts and the center is staffed 24-hours a day, seven days a week. All SDFD fire dispatchers are highly trained and earn certifications as emergency medical dispatchers (EMD) through the International Academy of Emergency Dispatch.
Fire dispatchers manage about 200,000 incidents each year and ECDC also holds the distinction of being an Accredited Center of Excellence from the International Academy of Emergency Dispatch.