Golden 1 Credit Union

The Golden 1 Credit Union

The Golden 1 Credit Union The Golden 1 Credit Union is a credit union headquartered in Sacramento, California. There are currently 80 branches located throughout the State of California. Golden 1 currently serves 38 of the 58 counties in California. These counties are Alameda, Amador, Butte, Calaveras, Contra Costa, El Dorado, Fresno, Imperial, Kern, Kings, Lassen, Los Angeles, Madera, Marin, Merced, Monterey, Napa, Nevada, Orange, Placer, Riverside, Sacramento, San Benito, San Bernardino, San Joaquin, San Luis Obispo, San Mateo, San Francisco, Santa Barbara, Santa Clara, Shasta, Solano, Sonoma, Stanislaus, Sutter, Ventura, Yolo and Yuba. The Golden 1 Credit Union is a credit union headquartered in Sacramento, California. There are currently 80 branches located throughout the State of California. Golden 1 currently serves 38 of the 58 counties in California. These counties are Alame…    

$17.00 - $22.00 hourly
Golden 1 Credit Union Sacramento, CA, USA
Aug 13, 2019
Part time
Looking for an opportunity to start your career in Banking? Golden 1's Member Service Representative is one way our employees provide exceptional customer service to meet our member's needs. This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence. As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. The MSR I responds accurately to member inquiries by telephone in English or Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: • Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member. • Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner. • Identify and report fraudulent activity to prevent potential loss to Credit Union. • Update member and Credit Union account information accurately. • Achieve performance standards commensurate to grade level with phone efficiency and quality in a fast-paced environment. • Appropriately identify solutions to address/resolve members' inquiry helping members take advantage of Golden 1 service/products by providing features and benefits. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations. • Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions. • Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services. • Complete Regulatory Training Modules as required. • Model Golden 1 core values. • Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: • Effective oral and written communication skills required to ensure an exceptional member experience. • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: • INTERNAL: All levels of management and staff. • EXTERNAL: Members, potential members, peers in other departments or branches.