US Foods

  • California, USA

WE’RE AT EVERY TABLE

YOUR PARTNER IN THE BUSINESS OF FOOD

US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 250,000 restaurants and foodservice operators to help their businesses succeed. With nearly 25,000 employees and more than 60 locations, we provide our customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.

WORKING TOGETHER

At US Foods®, we work to exceed the expectations of our customers, partners and stakeholders. Every day, we’re guided by the cultural beliefs that define who we are and how we do business. That’s why we’re always searching for talented professionals who thrive on collaboration and delivering results – passionate people who relish the challenge as much as the reward.

US Foods Livermore, CA, USA
Oct 04, 2019
Full time
BASIC PURPOSE: The primary purpose of this position is to manage the administration of daily outbound shipments to customers and other distribution centers within the organization. Must ensure a safe and secure working environment and operate in a profitable manner.     ESSENTIAL DUTIES AND RESPONSIBILITIES: Anticipates, analyzes and troubleshoots problems with deliveries and devises cost-effective and legal solutions; and acts to implement same. Interprets state and federal regulations. Ensure optimum delivery reliability to the customer by developing efficient and effective production flow processes and identifying process improvement and cost reduction strategies that are in line with business objectives. Participates in strategic planning by identifying short and long term strategies for transportation. Counsels, consults, communicates, instructs and monitors direct-reporting employees in acceptable practices and department and Company policies and procedures. Monitors production goals and maintains a zero error attitude to ensure accuracy and customer satisfaction. Manages inventory losses by identifying any inconsistencies, determining their causes and implementing appropriate changes to ensure division loss is kept to a minimum. Analyze daily performance measures; identify any weaknesses, and recommend changes to the VP of Operations to ensure that division/company productivity objectives are achieved. Union facilities only: In conjunction with HR/VP Operations, interprets the provisions of the collective bargaining agreement to include administering appropriate discipline, settle routine grievances and participates in arbitrations as required SUPERVISION : Transportation Supervisors, Routers (possibly), Transportation Clerks, Drivers RELATIONSHIPS Internal: Transportation Dept. Management, VP Operations, and Drivers, Warehouse management External: Customers QUALIFICATIONS Education/Training: High School Diploma or GED required, four year college degree preferred. Related Experience: A minimum of five years in transportation/delivery in a supervisory role Knowledge/Skills/Abilities: Computer skills, inventory control, supervisory/leadership skills, familiarity with OSHA, DOT, and other regulatory requirements. Ability to openly and effectively communicate with all associates/departments within the company. Ability to handle day-to-day operations Physical Requirements: JOB REQUIRES WORKER TO: 1. SIT Occasionally to Frequently on Driver Assessment days 2. STAND Occasionally 3. WALK Occasionally 4. DRIVE Occasionally JOB REQUIRES WORKER TO LIFT: 1. 1-10 lbs (Sedentary) Occasionally 2. 10-20 lbs (Light) Occasionally 3. 25-50 lbs (Medium) Rarely 4. 50-100 lbs (Heavy) Rarely Max 80 pounds 5. Over 100 lbs (Very Heavy) Never JOB REQUIRES WORKER TO CARRY: 1. 1-10 lbs (Sedentary) Occasionally 2. 10-20 lbs (Light) Occasionally 3. 25-50 lbs (Medium) Rarely 4. 50-100 lbs (Heavy) Rarely Max 80 pounds 5. Over 100 lbs (Very Heavy) Never JOB REQUIRES WORKER TO: 1. Push/pull Occasionally Item: Hand Truck, Dolly, Product, mouse 2. Climb/balance Occasionally Item: In/Out Trucks 3. Stoop/squat Occasionally 4. Kneel/bend Occasionally 5. Bend Occasionally 6. Reach above shoulder Occasionally 7. Grasp objects Frequently Type: pens, paper, mouse, boxes, hand truck handle/control, dolly handle, steering wheel 8. Manipulate objects Paper files, spread sheets, boxes of product, Hand truck/dolly gear shift 9. Twisting Occasionally   ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***         James
US Foods Livermore, CA, USA
Oct 04, 2019
Full time
BASIC PURPOSE Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.     ESSENTIAL DUTIES AND RESPONSIBILITIES Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. Respond to product inquiries from customers. Share new or additional services or products with customers. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Contact all customers affected by product recalls and withdrawals. Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems. SUPERVISION None RELATIONSHIPS Internal: Sales, Operations / Distribution / Support External: Customers         James
US Foods Livermore, CA, USA
Oct 04, 2019
Full time
Join Our Community of Food People!   BASIC PURPOSE Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.     ESSENTIAL DUTIES AND RESPONSIBILITIES Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. Respond to product inquiries from customers. Share new or additional services or products with customers. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Contact all customers affected by product recalls and withdrawals. Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems. SUPERVISION None RELATIONSHIPS Internal: Sales, Operations / Distribution / Support External: Customers QUALIFICATIONS Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred. Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.   ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***         James