The Niello Company Sacramento, CA, USA
Mar 29, 2019
Full time
Service Manager  FUNCTION Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers. RESPONSIBILITY Forecasts goals and objectives for the department and strives to meet them. Hires, trains, motivates, counsels, and monitors the performance of all service department staff. Prepares and administers an annual operating budget for the service department. Maintains reporting systems required by general management and the factory. Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys. Strives for harmony and teamwork within the department and with all other departments. Develops and implements a marketing plan which promotes new and repeat business. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understands and ensures compliance with manufacturer warranty and policy procedures. Accounts for all documents; ensures that none are missing and all are processed correctly. Insure excellent customer handling, including quick resolution to any customer complaints to the customer’s satisfaction and within Company guidelines. Maintain CSI ratings as provided by the factory or measured through other sources. Holds weekly department meetings. Directs and schedules the activities of all department employees. Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed. Monitors technicians' daily productivity reports and corresponding payroll records. Monitors and follows up on parts orders with the parts manager to ensure availability. Establishes and maintains good working relationships with customers to encourage repeat and referral business. Informs repair technicians of time allowances on each repair order. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Keeps abreast of new equipment and tools available and recommends purchases. Ensures that the work areas and customer waiting area are kept clean. Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities. Serves as liaison with factory representatives. Ensures that customers' service files are up-to-date and readily available for reference. Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance. Prepares pricing guides and maintenance menus for frequent labor operations. Handles customer complaints immediately and according to dealership's guidelines. Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Attends managers’ meetings. Maintains safe work environment. Maintains a professional appearance. SUPERVISORY RESPONSIBILITIES Manages subordinate employees in the Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, gained through education and experience. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Four to six years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS   Valid Driver's License Location: Service in Sacramento, CA       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 27, 2019
Full time
UMMARY Provides administrative and clerical support to the Business Office in the capacity as outlined below. ESSENTIAL DUTIES include the following. Other duties may be assigned. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Answer and route all incoming calls to the proper person. Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold. Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Assist business office with miscellaneous duties, when time allows. Notify telephone maintenance company of switchboard difficulties QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV. Location: Business Office in Sacramento, CA       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 27, 2019
Full time
Acquisition Specialist  Purchase a minimum of 20 vehicles per month. Possess ability to do finance paper work and accounting (AU). Making outbound calls to generate appointments Educating guest on the options available through Vehicle Acquisition Network Responsible for daily, weekly, and monthly reporting Set 80 appointments, 60 show and purchase a minimum of 20 vehicles. Utilize Dealer Socket as required.  Train, encourage and coach new Acquisition Team Members. Develop relationships with guest and lead them through the acquisition process Follow up with customers after the acquisition process. Possess a tremendous team building attitude with a GREAT step zero! Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales Maintains professional appearance Other duties as assigned QUALIFICATIONS Strong customer service skills Enthusiastic and positive personality High energy, especially when handling customer objections Excellent organizational skills Ability to multi-task Good phone etiquette Strong computer skills Maintains professional appearance Location: Used Sales in Sacramento, CA       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 27, 2019
Full time
Responsibilities and Qualifications : SUMMARY Completes all work assigned by the supervisor, manager or shop foreman.  Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, on numerous makes and models, in addition to being specialized in particular areas of repair. ESSENTIAL DUTIES/REQUIRMENTS include the following. Other duties may be assigned. Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause and malfunction and performs repair. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by customer. Examines assigned vehicle to determine if further safety or service work is required or recommended. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Documents all work performed and recommended on repair order. Road test vehicle when required. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Reports machinery defects or malfunctions to supervisor. Ensures that customers’ cars are kept clean.  Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals.  Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Attends training classes and departmental meetings. Operates all tools and equipment in a safe manner. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards.   Compensation: DOE      Location: Service in Sacramento, CA         Craig Hannon
The Niello Company Elk Grove, CA, USA
Mar 27, 2019
Full time
ESSENTIAL DUTIES/REQUIRMENTS include the following. Other duties may be assigned.   Possess a positive attitude. Possess a teamwork mentality. Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors. Checks with the parts manager, wholesale representative, inventory control administrator, parts counter people, or shipping and receiving clerk before leaving to coordinate any last minute pick-ups or deliveries. Checks with the body shop each day to determine immediate parts needs. Delivers parts to body shop when needed and distributes to appropriate body technicians. Verifies that invoice matches purchase order for each pick-up. Checks payments received with the invoices for each delivery. Keeps an accurate log of daily deliveries and pick-ups. Requests recipient's signature on each delivery entry. Unloads truck each night. Turns in all paperwork and undelivered parts. Handles basic maintenance of the truck including filling tank with gas, checking oil, keeping it clean, and making sure required inspections are performed. Advises parts manager if delivery trucks need major repairs and maintenance. Helps maintain the professional appearance of the parts department. Assists service department as needed with attendant responsibilities of managing the drop-off and pick-up of customers' cars. Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts. Maintains professional appearance. Clean DMV. Location: Parts in Elk Grove, CA       Craig Hannon
The Niello Company Rocklin, CA, USA
Mar 27, 2019
Full time
SUMMARY Sells/leases new- and used-vehicles at dealership. Meets gross profit, volume, and customer satisfaction standards.   ESSENTIAL DUTIES include the following. Other duties may be assigned. Satisfies the transportation needs of vehicle purchasers. Sells/leases and delivers a minimum of 8 units per month. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Utilizes dealership sales control and follow-up system. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealership policies. Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating feures, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Schedules first service appointment. Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance.   QUALIFICATIONS Sales experience preferred. Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook. Clean DMV. Location: Sales in Roseville, CA       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 27, 2019
Full time
SUMMARY Sells/leases new- and used-vehicles at dealership. Meets gross profit, volume, and customer satisfaction standards.   ESSENTIAL DUTIES include the following. Other duties may be assigned  Satisfies the transportation needs of vehicle purchasers. Sells/leases and delivers a minimum of 8 units per month. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Utilizes dealership sales control and follow-up system. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealership policies. Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Schedules first service appointment. Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance.   QUALIFICATIONS Sales experience preferred. Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook. Clean DMV.     Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 27, 2019
Full time
Responsibilities and Qualifications :   SUMMARY Produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new- and used-vehicle guests.   ESSENTIAL DUTIES include the following. Other duties may be assigned. Sells financing, service contracts and accessories to guests. Provides guests with thorough explanation of aftermarket products and extended warranties. Establishes and maintains good working relationships with several finance sources, including the manufacturer. Processes finance and lease deals accurately and fairly through financial sources to secure approval. Conducts business in an ethical and professional manner. Processes all federal, state, and dealer paperwork related to vehicle transaction. Understands and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments. Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner. Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting. Acquires and maintains current state insurance license, completing continuing credit insurance education as needed. Provides guests with complete explanation of manufacturer and dealership service procedures and policies. Seeks new lending institutions to secure competitive interest rates and finance programs continually. Manages the alternative finance source program to ensure that several sources are available. Seeks insurance companies for insurance paper. Maintains insurance files. Sets up and maintains a program which will ensure 100 percent turnover to the F&I department. Provides sales force and sales managers with current information about finance and lease programs continually. Trains the sales staff regarding the benefits of financing, insurance and extended service programs. Works with sales managers to secure a reasonable profit from every sale. Coordinates finance forecasting with sales department forecasting to achieve desired levels of penetration and income. Ensures collection of all finance and insurance fees. Takes all credit applications. Prepares reports on finance penetration. Works closely with general sales manager to establish sales department goals and objectives and ensures that they are achieved. Attends managers meetings. Handles all rate quotations. Develops and monitors guidelines for working with guests to ensure maximum guest satisfaction. Processes salespersons' "end of month" commission sheets for accounting office payroll.   EDUCATION and/or EXPERIENCE Two to four years related experience and/or training; or equivalent combination of education and experience.  CERTIFICATES, LICENSES, REGISTRATIONS State Sales License Valid Driver's License       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 27, 2019
Full time
Responsibilities and Qualifications :   SUMMARY Completes all work assigned by the supervisor, manager or shop foreman. Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, on numerous makes and models, in addition to being specialized in particular areas of repair. ESSENTIAL DUTIES/REQUIRMENTS include the following. Other duties may be assigned. Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. Diagnoses cause and malfunction and performs repair. Communicates with parts department to obtain needed parts. Saves and tags parts of the job if under warranty or if requested by customer. Examines assigned vehicle to determine if further safety or service work is required or recommended. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Documents all work performed and recommended on repair order. Road test vehicle when required. Participates in manufacturer-sponsored training programs, schools, and events. Keeps abreast of manufacturer technical bulletins. Reports machinery defects or malfunctions to supervisor. Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle. Keeps shop area neat and clean. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Attends training classes and departmental meetings. Operates all tools and equipment in a safe manner. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Compensation: DOE Smog Certification a plus but not required     Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
Summary Sells/leases new- and used-vehicles at dealership via the Internet. Meets gross profit, volume, and customer satisfaction standards. ESSENTIAL DUTIES  include the following. Other duties may be assigned. Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.  Has thorough knowledge of all dealership products and services. Satisfies the transportation needs of Internet-generated customers. Sells/leases and delivers a minimum of 8 units per month. Directs customers to product information resources, including those available on the Internet. Assists customers in selecting a vehicle. Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction. Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention. Handles all Internet sales inquiries personally. Coordinates Internet promotions with other dealership sales promotions and advertising. Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising. Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise. Works with webmaster to update the Web site frequently to attract new and repeat visitors. Takes photos of dealership inventory for use on the dealership site. Maintains an ongoing customer database to capture repeat business. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Attends product and sales training as requested by sales manager. Schedules first service appointment. Attends sales meetings. Maintains professional appearance. Knows and understands the federal, state, and local laws which govern retail automobile sales. QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV     Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
Acquisition Specialist  Purchase a minimum of 20 vehicles per month. Possess ability to do finance paper work and accounting (AU). Making outbound calls to generate appointments Educating guest on the options available through Vehicle Acquisition Network Responsible for daily, weekly, and monthly reporting Set 80 appointments, 60 show and purchase a minimum of 20 vehicles. Utilize Dealer Socket as required.  Train, encourage and coach new Acquisition Team Members. Develop relationships with guest and lead them through the acquisition process Follow up with customers after the acquisition process. Possess a tremendous team building attitude with a GREAT step zero! Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales Maintains professional appearance Other duties as assigned QUALIFICATIONS Strong customer service skills Enthusiastic and positive personality High energy, especially when handling customer objections Excellent organizational skills Ability to multi-task Good phone etiquette Strong computer skills Maintains professional appearance Location: Used Sales in Sacramento, CA         Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
SUMMARY Provides administrative and clerical support to the Business Office in the capacity as outlined below. ESSENTIAL DUTIES  include the following. Other duties may be assigned. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Answer and route all incoming calls to the proper person. Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold. Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave. Communicate messages to the appropriate parties in a timely manner. Provide basic information to callers who have general inquiries. Assist business office with miscellaneous duties, when time allows. Notify telephone maintenance company of switchboard difficulties QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV. Location: Business Office in Sacramento, CA       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
Summary Provides administrative and clerical support to the Sales Department in the Capacity as outlined below. Essential Duties Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Greets customers at the cashier window in a pleasant and professional manner Computes customer bills. Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers. Reconciles cash drawer daily. Answers customer questions about service performed or products purchased, or refers them to someone who can. Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. Provides clerical and secretarial assistance to departments as needed. Acts as backup to switchboard operator. Assists in the filing process Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Flag technician warranty time. Code warranty per manufacturers specifications and guidelines. Verifies criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule Resubmits all rejected claims promptly or receives authorization to write them off. Follows up on payment of outstanding claims Files and maintains all service records as required by the warrantor. Keeps informed of all factory recalls and bulletins Qualifications Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV.           Craig Hannon
The Niello Company Roseville, CA, USA
Mar 26, 2019
Full time
Lot Porter ESSENTIAL DUTIES  include the following. Other duties may be assigned. Washes vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs. Vacuums interior of vehicles to remove loose dirt and debris. Applies special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations. Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation. Restores appearance of engine area, rugs and upholstery, and painted surfaces. Uses proper eye, hand, and body protection when using products that require protection. Maintains shop in clean and presentable condition at all times. Parks cars as directed by Service Manager. Orders shop supplies as necessary. Keeps work area neat and clean. Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management. Maintains tools and keeps equipment clean and in a proper state of repair. Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer. Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials. Reports any deviations to management. Cooperates and assists other personnel in the repair and prepping of vehicles. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect Service Department operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains professional appearance.   QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV. Location: Service in Roseville, CA         Craig Hannon
The Niello Company Rocklin, CA, USA
Mar 26, 2019
Full time
Lot Porter  ESSENTIAL DUTIES  include the following. Other duties may be assigned. Washes vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs. Vacuums interior of vehicles to remove loose dirt and debris. Applies special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations. Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation. Restores appearance of engine area, rugs and upholstery, and painted surfaces. Uses proper eye, hand, and body protection when using products that require protection. Maintains shop in clean and presentable condition at all times. Parks cars as directed by Service Manager. Orders shop supplies as necessary. Keeps work area neat and clean. Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management. Maintains tools and keeps equipment clean and in a proper state of repair. Maintains and wears all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer. Complies with all laws and regulations pertaining to paint, thinners, and other hazardous materials. Reports any deviations to management. Cooperates and assists other personnel in the repair and prepping of vehicles. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect Service Department operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains professional appearance.   QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Ability to drive a manual transmission. Clean DMV. Location: Service in Rocklin, CA       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
Parts Counterperson/Shipping & Receiving - Niello Maserati/Alfa Romeo Responsibilities and Qualifications : ESSENTIAL DUTIES  include the following. Other duties may be assigned. Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner. Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes inventory from overstock as needed. Makes sure all internal requests for parts are billed on service repair order. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice (including credits). Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase price can be verified. Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts. Sets up orders for daily shipment, delivery, or pick up. Solicits wholesale accounts by phone. Keeps front and rear counter areas clean and uncluttered. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the Parts Manager in maintaining a lost sales tracking program. Maintains a professional appearance. Assists in preparing for and performing annual parts inventory. Shipping & Receiving Ensures that we receive all products that are listed on vendor packing slips. Ensures that part numbers on the parts match part numbers on the packing slips. Documents any error in deliveries. Ensures that all backorder parts are documented and filed. Ensures that all customer parts are stored in correct special order bins (S.O.B.). Ensures that all parts that need to be shipped are shipped out that day. Checks in all returns from U.P.S. and other shipping companies. Ensures that work area is kept neat and clean, and back area is neat and clean. Ensures that all cardboard is broken down and in dumpster daily. Ensures that all C.O.D. shipments are received and signed by office. Helps parts stocker when time permits MINIMUM REQUIREMENTS Requires common sense, basic computer skills, strong work ethics, excellent phone skills, 2-4 years’ experience in the field, and must be able to perform and complete a variety of tasks. Must also be able to maintain a professional personal appearance and work well in a team environment. Clean DMV.       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
SUMMARY Sells/leases new- and used-vehicles at dealership.  Meets gross profit, volume, and customer satisfaction standards.   ESSENTIAL DUTIES  include the following. Other duties may be assigned.   Satisfies the transportation needs of vehicle purchasers. Sells/leases and delivers a minimum of 8 units per month. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Explains fully product performance, application, and benefits to prospects. Describes all optional equipment available for customer purchase. Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive. Utilizes dealership sales control and follow-up system. Exhibits high level of commitment to customer satisfaction. Knows and understands the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Attends product and sales training courses as requested by sales manager. Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knows and understands equity and values, and is able to explain depreciation to the customer. Ensures that the sales manager has an opportunity to meet each customer. Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.). Writes complete sales orders and processes paperwork in accordance with established dealership policies. Prepares sold vehicles for customer delivery prior to customer arrival. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department. Schedules first service appointment. Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met. Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains a prospect development system. Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. Attends sales meetings. Maintains professional appearance.   QUALIFICATIONS Sales experience preferred. Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook. Clean DMV.       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
Part Time Monday thru Friday 7:00am to 12:00 noon ESSENTIAL DUTIES  include the following. Other duties may be assigned. Job-Specific Expectations Reports to work with a positive attitude, on time and ready to work. Reconciles and prepares daily deposit, cash account, COD, Valutec. Assists with receipting checks for receivable and monthly statements. Daily Maintains and balances Cash Account Daily Sales Tax Journal Reconciliation. Filing for business office A/P, A/R, Car deals, DMV and any other filing items. Lookup and process any toll violations that are received. Assist with any DMV checks for refunds to clients. Assist with Title Book organization. Create and maintain inventory jackets for business office. Assist with backup to cashier when needed. Provide clerical and secretarial assistance to departments as needed. Maintains a professional appearance and a neat and clean work area. Other Duties may be assigned QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient.       Craig Hannon
The Niello Company Sacramento, CA, USA
Mar 26, 2019
Full time
SUMMARY  Provides administrative and clerical support to the Service Department in the capacity as outlined below. ESSENTIAL DUTIES include the following. Other duties may be assigned. Reports to work with a positive attitude, on time and ready to work. Maintains high customer satisfaction standards. Maintains a professional appearance. Keeps work area neat and clean. Cashier: • Greets customers at the cashier window in a pleasant and professional manner. • Computes customer bills. • Receives cash, checks and credit card payments from customers; records amount received. • Makes change and issues receipts to customers. • Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers. • Reconciles cash drawer daily. • Answers customer questions about service performed or products purchased, or refers them to someone who can. • Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. • Provides clerical and secretarial assistance to departments as needed. • Acts as backup to switchboard operator. • Assists in the filing process. Receptionist: • Answer and route all incoming calls to the proper pon. • Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold. • Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave. • Communicate messages to the appropriate parties in a timely manner. • Provide basic information to callers who have general inquiries. • Assist business office with miscellaneous duties, when time allows. • Notify telephone maintenance Company of switchboard difficulties. QUALIFICATIONS Ability to communicate effectively. Independently motivated with the ability to work within a team environment. Excellent customer service/satisfaction skills. Organized and computer proficient. Clean DMV.       Craig Hannon