Rapid Response Monitoring Services

Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring Services combining over fifty years of industry experience in the growth, management and operation of alarm and security companies. Today Rapid Response serves an international client base of thousands of active dealers and employs over 550 highly-trained professionals. The company remains committed to its original objective–serving dealers who want to exceed the expectations of their own subscribers–and to continued investment in its people, technology and innovative programs.

$30,000 - $35,000 yearly
Rapid Response Monitoring Services Corona, CA, USA
May 14, 2019
Full time
Rapid Response Monitoring, the leading provider of electronic security monitoring services, is looking for highly driven and motivated Customer Service Professionals to join a successful and fast growing team in our Southern California office. We are looking for candidates that can set the pace in exceptional, professional, and prompt customer service. The successful candidate is career-driven, goal and detail-oriented, a fast learner. This is an amazing opportunity to join a dynamic company and start a new and exciting career in our state-of-the-art West Coast location.   Overview:   Rapid Response Monitoring is looking for highly driven and motivated Customer Service Professionals to join our  Overnight Customer Service team  in our Southern California office located in the city of Corona. This is an amazing opportunity to join a dynamic company and start a new and exciting career in our state-of-the-art West Coast location. We have multiple overnight positions available from 11:00 pm - 7:00 am.    Required Qualifications: • Associate’s Degree or equivalent from accredited College or Technical School, or equivalent Military experience • Customer service experience • Excellent written and verbal communication skills • Professional, positive, welcoming, and friendly attitude • Ability to be licensed in all required areas   Preferred Qualifications: • Bachelor's Degree a plus • 2-5 years of professional customer service experience • Proficiency of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint) • Ability to multitask using multiline phones and specialized computer programs   Responsibilities: • Handle alarm emergencies for residential and commercial clients • Receive and process inbound calls from customers and authority agencies • Provide exceptional customer service and support to our clients • Follow established procedures and maintain excellent quality assurance • Maintain full knowledge of new policies and training materials • Maintain an outstanding attendance record • Successfully complete all required training courses, classes, and specialties   This is an amazing opportunity to start your career in an established and rapidly growing organization using the most advanced technology in the industry. Rapid Response Monitoring is committed to invest in the training and development of the team. We offer continuous opportunities for career advancement and growth; over 90% of the Management team has been promoted from within. All training is performed by industry professionals, in person, and on site at our West Coast facility.   As a Rapid Response Monitoring employee you get so much more than a job. You get a career that people depend on. We are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger or a lone family member having a medical emergency, our “protectors” are there to help every day.  Since 1992, Rapid Response has been headquartered in Syracuse and has experienced growth year after year. Our people are the key to our company mission of providing the very best service and protection available anywhere. If you’re looking for more than just a job or more than just a career consider joining the Rapid Response Team where you WILL make a difference every day.         Jason Bailey
$35,000 - $40,000 yearly
Rapid Response Monitoring Services Corona, CA, USA
May 14, 2019
Full time
Rapid Response Monitoring, the leading provider of electronic security monitoring services, is looking for highly driven and motivated Customer Service Professionals to join a successful and fast growing team in our Southern California office. We are looking for candidates that can set the pace in exceptional, professional, and prompt customer service. The successful candidate is career-driven, goal and detail-oriented, a fast learner. This is an amazing opportunity to join a dynamic company and start a new and exciting career in our state-of-the-art West Coast location.   Overview:   As a Spanish Speaking Customer Service Representative, you will protect the lives and property of families and businesses nationwide and work with the widest array of state-of-the-art technologies in the world. This is an amazing opportunity to start your career in a dynamic and rapidly expanding organization using the most advanced technology in the industry. Successful candidates must have an excellent command of the English and Spanish languages, a working knowledge of Windows, and possess the knack for working with people and technology. Successful applicants will be professional, driven, and detail oriented; will carry a strong sense of urgency, embrace change positively, and successfully work within a fast-paced group.   Required Qualifications: • Associate’s Degree or equivalent from accredited College or Technical School, or equivalent Military experience • Customer service experience • Excellent written and verbal communication skills • Professional, positive, welcoming, and friendly attitude • Ability to be licensed in all required areas   Preferred Qualifications: • Bachelor's Degree a plus • 2-5 years of professional customer service experience • Proficiency of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint) • Ability to multitask using multiline phones and specialized computer programs   Responsibilities: • Handle alarm emergencies for residential and commercial clients • Receive and process inbound calls from customers and authority agencies • Provide exceptional customer service and support to our clients • Follow established procedures and maintain excellent quality assurance • Maintain full knowledge of new policies and training materials • Maintain an outstanding attendance record • Successfully complete all required training courses, classes, and specialties   This is an amazing opportunity to start your career in an established and rapidly growing organization using the most advanced technology in the industry. Rapid Response Monitoring is committed to invest in the training and development of the team. We offer continuous opportunities for career advancement and growth; over 90% of the Management team has been promoted from within. All training is performed by industry professionals, in person, and on site at our West Coast facility.   As a Rapid Response Monitoring employee you get so much more than a job. You get a career that people depend on. We are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger or a lone family member having a medical emergency, our “protectors” are there to help every day.  Since 1992, Rapid Response has been headquartered in Syracuse and has experienced growth year after year. Our people are the key to our company mission of providing the very best service and protection available anywhere. If you’re looking for more than just a job or more than just a career consider joining the Rapid Response Team where you WILL make a difference every day.         Jason Bailey
$16.00 hourly
Rapid Response Monitoring Services Corona, CA, USA
May 14, 2019
Full time
Rapid Response Monitoring, the leading provider of electronic security monitoring services, is looking for highly driven and motivated Customer Service Professionals to join a successful and fast growing team in our Southern California office. We are looking for candidates that can set the pace in exceptional, professional, and prompt customer service.   The Position As a Customer Service Specialist, you will handle alarm emergencies while providing exceptional customer service and support. You will continuously learn new skills and train in all services offered. You will play a key-role in protecting life and property.   Responsibilities • Handle alarm emergencies for residential and commercial clients • Receive and process inbound calls from customers and authority agencies • Provide exceptional customer service and support • Uphold policies and procedures to maintain excellent quality assurance   Requirements • Associate’s Degree or equivalent or Military experience • Professional customer service experience • Strong written and verbal communication skills • Professional, positive, welcoming, and friendly attitude • Ability to be licensed in all required areas   Preferred • Bachelor's Degree • Proficiency of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint)   Bonuses and Perks • Bilingual in Spanish - $1.00 p/h • Security Clearance - $.50 p/h • EMD - $.50 p/h • EMT - $1.00 p/h • Annual salary increases • Paid Training • Pizza Friday and fun company events     Start your career in an established and rapidly growing organization. Rapid Response Monitoring is committed to invest in the training and development of the team. All training is performed by industry professionals, in person, and on site at our facility. We offer continuous opportunities for career advancement and growth, over 90% of the Management team has been promoted from within .       Jason Bailey
$60,000 - $70,000 yearly
Rapid Response Monitoring Services Corona, CA, USA
May 14, 2019
Full time
Under the general supervision of the Director of Sales, the Sales Engineer is responsible for selling Company product lines & services, develop new business and maintain assigned customers/dealers. The Sales Engineer is also responsible for training existing and new dealers on Dealer Interface Portals including, but not limited to, mobile and web applications. Responsible for additional duties as assigned to meet other departmental and Company objectives. Sells and promotes products and services of the Company within a specific/assigned parameter. Promotes and develops strong Company/Customer relationships and goodwill. Collaborates with the Director of Sales to resolve customer issues and develop and promote Rapid’s positive image/status in the Security industry as well as with current/potential customers. Essential Duties and Responsibilities   Contacts various customer/dealer and/or industrial companies to sell Company products and services. Performs regular or as-required follow-up to promote sound relations. Receives and reviews requests for information and proposals or quotes. Assists in the negotiation of contract agreement between the Company and customers/dealers. Follows the lead assessment process, taking the following steps:  Obtains preliminary information regarding customer/ dealer profile data such as the number of current accounts, new installs per month, number of years in business, monitoring services, and products currently used or sold, size of the business and etc. Prepares back-up material and information for sales proposals and submit to the Director of Sales for approval. Maintains continuous customer/dealer follow-up on all proposals and forwards all necessary supplement information as required. Prepares and maintains customer/dealer lists of all sales calls and contacts, and provides the Company’s internal Sales & Marketing staff with timely reports related to all sales and promotional/development activities (i.e. at weekly department meetings) Apprises Director of Sales of short and long range sales planning consistent with Company goals and objectives. Places/makes telephone calls to customers/Dealers to give follow-up information, make appointments, and aid in qualifying sales leads. Reviews call/contact reports and marketing leads to qualify prospective customers/dealers interested in Company products and services. Answer and fill all requests for brochures, information, and/or special Company support information or media. Organizes and participates in customer/dealer and industry symposiums, trainings, facility tours, conventions, association meetings, exhibitions, trade shows and etc. as required or as may benefit the Company’s relations and business development. Develops, prepares and travels to customer sites to conduct demonstrations and presentations to existing customers/dealers and prospective customers/dealers. Acts as a liaison between Company’s Technical, Programming, and Operations departments regarding customer/dealer issues and needs. Advises the Operations and Technical and Programming departments of customer/dealer complaints and concerns seeing that appropriate actions are taken to reach a satisfactory resolution. Reports to the customer/dealer the actions taken to correct issues and complaints. Submits recommendations to the Director of Sales regarding needs for sales guides, brochures, technical data, service description sheets and etc. Visits customers/dealers required to discuss timely issues, future business, follow-ups, and as required or beneficial to maintain good relations. Prepares written business reports as required for submission to the Director of Sales. Maintains a portfolio of all business, sales, and business development activities. Engages in continuous self-development through formal or other educational activities, including but not limited to seminars, workshops, certification sessions, licensing, or independent study to improve personal knowledge of the security industry, its regulations and applications, etc. Performs other related duties to the Sales & Marketing Department’s function as assigned by the Director of Sales that shall be beneficial to the Company, customers/dealers, and the promotion and development of new business. Required to maintain and up-to-date and accurate inventory of marketing and demonstration products of/for all Rapid Response marketing and sales materials as may be required for distribution to current and potential customers/dealers. Responsible for maintaining business expense records and weekly submission of company reimbursable expenses in compliance with Rapid Response Monitoring expense/accounting policies. Travel to and assist with Dealers transferring accounts into the Central Station to ensure a smooth transfer with the highest level of customer service. KNOWLEDGE, SKILLS, & REQUIREMENTS   Proficient knowledge of Stages software, and All Rapid Response Dealer Interface portals. In depth knowledge of Microsoft computer systems, software, with the ability to adequately operate a computer/word processing equipment and all other general office equipment. Must be able to fluently communicate in English with a working knowledge of grammar and spelling required. Marketing or Communications background/education a plus. Filing experience and the understanding/ability to maintain practices of top-level confidentiality a must.   QUALIFICATION STANDARDS   Bachelor’s Degree Three to five years of sales experience preferably in Sales or Customer Service Certification Required Must be eligible for/acquire SIA Certification Must be eligible for/acquire Department of Defense Clearance of SECRET. Must be eligible for/acquire NYC Fire Certification. Must be eligible for/acquire Commonwealth of Virginia Certification. Ability/eligibility to be certified in all 50 states.     Jason Bailey
$14.00 - $20.00 hourly
Rapid Response Monitoring Services Corona, CA, USA
May 14, 2019
Full time
JO B DESCRIPTION: Rapid Response Monitoring, a national leader in electronic security monitoring, is seeking skilled, motivated, career-minded individuals to fill an immediate opening in the Sales & Marketing Department as an Account Executive. ESSENTIAL DUTIES AND RESPONSIBILITIES :   Collaborate with account manager in the field to prospect new business and expand customer base within a designated territory as well as coordinate with account manager in the field to manage and respond to all current customer requests within that territory while maintaining a positive relationship with them. Duties include sourcing new sales opportunities through outbound cold calls and emails, inbound lead follow-up, scheduling appointments for account manager in the field, and hosting webinar sales presentations. Routing qualified opportunities to the appropriate team member for further development. Providing necessary assistance to other Sales and Marketing personnel to establish and maintain efficient office procedures, practices and routines, performing administrative work, and running reports.    REQUIREMENTS: The qualified candidate will possess a minimum education of no less than a four (4) year degree and/or 4-5 years of on-the-job experience in a related field, proficiency of the Microsoft Office suite (Word, Excel, and PowerPoint). Organization, strong written and verbal communication skills, a high level of detail, and the ability to develop lasting professional relationships will be favorably considered. Candidate must be open to travel to events and trade shows as needed and have flexibility with their schedule. The successful candidate must be a strong team player, with a full understanding of confidentiality agreements and proprietary information.         Jason Bailey
$13.00 - $17.00 hourly
Rapid Response Monitoring Services Corona, CA, USA
May 14, 2019
Full time
We are seeking a professional, enthusiastic and dedicated Office Receptionist with a positive outlook that can make potential customers, clients and candidates feel welcome both in person and over the phone. This position entails performing client-facing duties as well as administrative work including typing, compiling customer packages and mailings, making prospecting calls and making telephone contacts with customers and company personnel and candidates. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic.  Responsibilities include:  Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.  Taking messages or relaying calls to the Corona staff  Directs visitors by maintaining employee and department directories; giving instructions.  Maintain security by following procedures; monitoring logbook; issuing visitor badges.  Assisting Human Resource Department by issuing and entering initial paperwork for interviews/applicants, scheduling of pre-employment screening  Acting as staff support for special projects and events  Qualifications:  1-2 years' experience in a corporate receptionist or administrative role  Associates Degree or Administrative Certification  Exceptional customer service skills and professional phone manner  Proficiency of the Microsoft Office suite (Word, Excel, PowerPoint)  In depth knowledge of Microsoft computer systems and software, with the ability to adequately operate computer/word processing equipment and all other general office equipment  Any Marketing or Communications background/education a plus  Filing experience and the understanding/ability to maintain practices of top-level confidentiality a must We offer an outstanding benefits package with 401k options, excellent medical benefits, & competitive wages. As a Rapid Response Monitoring employee you get so much more than a job. You get a career that people depend on. We are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger or a lone family member having a medical emergency, our “protectors” are there to help every day.         Jason Bailey