Quinn Group

  • Industry, CA, USA

Quinn is a goal-oriented company, striving to exceed our customers’ expectations everyday.

Our Vision: Top 5 by 100.
Our goal is to be one of North America’s top 5 Caterpillar dealers in customer loyalty, employee engagement and market share.

Our Mission: Help our customers succeed.
We help our customers succeed, by knowing it– understanding all we can about our products, our services and our customers’ needs; by owning it – taking personal responsibility in everything we do; and by sharing it – communicating promptly and regularly with our customers and our fellow employees.

Our Values:

  • Integrity
    • Tells the truth and is honest and forthcoming in all business transactions
    • Lives up to commitments by delivering on any promises he or she makes 
    • Takes personal responsibility for his or her own actions
    • Does the right thing, even when difficult or inconvenient
  • Relationships
    • Works hard to build mutually beneficial, lasting relationships with customers, teammates and partners
    • Build trust and respect by giving responsive and consistent service
    • “We are in the relationship business, we just happen to sell machines and engines.” – Ed Rapp, Caterpillar Group President
  • Teamwork
    • Knows how his or her role contributes to Company Vision, Values and Goals
    • Is responsible to carry out his or her role as a team member
    • Is willing to sacrifice personal gain for the team’s best interest
    • Shares ideas and solutions among all divisions, departments and locations
  • Respect
    • Respects other people’s opinions, and respects their property
    • Seeks, accepts and gives feedback in a positive manner
    • Treats people fairly, with dignity, and in a way he or she would like to be treated
    • Speaks positively about other people, departments and division
  • Quality
    • Takes pride in performance, doing it right the first time
    • Uses all available resources to deliver creative solutions
    • Maintains a professional appearance in self and work area
    • Meets or exceeds customers’ expectations
  • Service
    • Displays enthusiastic responsiveness to customers, co-workers, and partners
    • Is committed to responding quickly because our customers can’t afford to wait
    • Has a “can do” attitude in delivering what is promised
    • Anticipates customer, co-worker, partner and Company needs

Team A

Bruce Riley

Derrick Jaclkson

Hunter Affonso

Quinn Group Fresno, CA, USA
Jun 17, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0333     Job Description:   Job Summary: Lead a team of parts and service support employees with responsibility to deliver product support operational excellence across the company. Create strategic product support direction and drive long-term product support development for the company. Support the company Region Teams in their effort to achieve financial targets.   Essential Functions: •Achieve parts and service operational excellence by leveraging company resources and external business partners. •Support and optimize parts and service operations across the company. •Establish efficient, consistent processes across the company leveraging “best practices”. •Demonstrate leadership skills to motivate, develop, and retain a high performing work group. •Communicate effectively across the organization to ensure strategic and tactical alignment. •Travel and make regular visits to branch locations. •Work safely at all times.  Adhere to all applicable safety policies. Comply with all company policies, procedures, standards, and values.   Additional Responsibilities: •Lead company parts and service training and development efforts. •Lead company parts and service strategic direction. •Identify opportunities for company performance improvements and lead effort to improve. •Reinforce and teach company strategic plan and company values. •Serve as the primary parts and service contact for external business partners. •Identify and mentor high potential employees. •Manage Company Oil Lab, Used Parts, and warranty operations.   Key Performance Metrics: •Company customer satisfaction measured by the Daniels Group Transaction Survey Net Promoter Score. •Employee satisfaction measured by an annual employee opinion survey. •Company service business financial performance. •Company parts and service operational excellence metrics.   Knowledge Skills and Abilities: •Must have strong business acumen to manage company service business profit/loss performance. •Must have strong human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve complex business issues. •Good communication and presentation skills. •Proven leadership skills including: motivation, mentoring, execution, vision. •Strong planning, organization, and coordination skills. •Strong understanding of product support business.   Education and Experience: •Proof of high school diploma or General Education Degree (GED). •College degree or an equivalent 10 years of related industry experience. •Senior level management experience. •10 years minimum industry experience   Bruce Riley
Quinn Group Los Angeles, CA, USA
Jun 17, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0333   Job Description:   Job Summary: Lead a team of parts and service support employees with responsibility to deliver product support operational excellence across the company. Create strategic product support direction and drive long-term product support development for the company. Support the company Region Teams in their effort to achieve financial targets.   Essential Functions: •Achieve parts and service operational excellence by leveraging company resources and external business partners. •Support and optimize parts and service operations across the company. •Establish efficient, consistent processes across the company leveraging “best practices”. •Demonstrate leadership skills to motivate, develop, and retain a high performing work group. •Communicate effectively across the organization to ensure strategic and tactical alignment. •Travel and make regular visits to branch locations. •Work safely at all times.  Adhere to all applicable safety policies. Comply with all company policies, procedures, standards, and values.   Additional Responsibilities: •Lead company parts and service training and development efforts. •Lead company parts and service strategic direction. •Identify opportunities for company performance improvements and lead effort to improve. •Reinforce and teach company strategic plan and company values. •Serve as the primary parts and service contact for external business partners. •Identify and mentor high potential employees. •Manage Company Oil Lab, Used Parts, and warranty operations.   Key Performance Metrics: •Company customer satisfaction measured by the Daniels Group Transaction Survey Net Promoter Score. •Employee satisfaction measured by an annual employee opinion survey. •Company service business financial performance. •Company parts and service operational excellence metrics.   Knowledge Skills and Abilities: •Must have strong business acumen to manage company service business profit/loss performance. •Must have strong human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve complex business issues. •Good communication and presentation skills. •Proven leadership skills including: motivation, mentoring, execution, vision. •Strong planning, organization, and coordination skills. •Strong understanding of product support business.   Education and Experience: •Proof of high school diploma or General Education Degree (GED). •College degree or an equivalent 10 years of related industry experience. •Senior level management experience. •10 years minimum industry experience.   Bruce Riley
Quinn Group Riverside, CA, USA
Jun 04, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0144   Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES • Acts as principle internal contact for equipment manufacturers in resolving service/repair problems. • Provide written service/repair information from manufacturer, research technical service information when unavailable to service technicians from existing resources. • May write service/repair manuals or instructional briefs for use by technicians in resolving unique or unusual service/repair problems and other related activities.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) required. AA or AS degree desirable with two to three years related experience or training; or equivalent combination of education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV   Bruce Riley
Quinn Group Riverside, CA, USA
Jun 04, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0312   Job Description:   SUMMARY This position is for a Hydraulic Specialist, involving hydraulic pump and motor rebuilding, hydraulic control valve rebuilding, knowledge and experience with the rebuilding and testing of various types and brands of motors and pumps. A Specialist must evaluate equipment/components for necessary repairs, determine appropriate repair procedures and complete repairs as directed. He/ she must demonstrate knowledge of metals and proficiency with standard methods. He/she must read and interpret engineering drawings and blueprints and perform repairs/fabrication as needed. Duties may include the use of boring and/or bore welding equipment, as well as lathes, mills and/or other tools. The Specialist will maintain tools of the trade as required.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Perform repairs under direct departmental supervision • Possess tooling required by the service department • Maintain good attendance and punctuality • Work overtime as required by workload and customer needs • Assist qualified technicians in repair tasks such as removal, installation and repair of components/machines • Be able to identify various materials. • Understand the properties and be able to discuss any repair in terms of the materials and the most effective machining process to be used • Possess the ability to set-up and complete work orders   EDUCATION and/or EXPERIENCE Certificate of completion or AA/AS degree from a community college or technical school and five years related experience or equivalent combination of education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV   Bruce Riley
Quinn Group Salinas, CA, USA
Jun 04, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0314   Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Demonstrate Caterpillar equipment. • Participate in Head-To-Head competitive demonstrations resulting in winning the sale for the Company. • Promote, schedule and deliver Caterpillar operator training programs at Company facilities and customer places of business. This includes presentation and field instruction. • Assist Customers and Sales staff by providing Product Application expertise. • Possess the trait of being able to concisely and patiently explain all machine functions and capabilities, and work with diverse individuals for the purpose of elevating their knowledge of the Caterpillar product and its safe and effective utilization. • Instruct Company and Customer Personnel in the safe and efficient operation of Caterpillar equipment. • Analyze Customer operators for the purpose of recommending training. • Promote Caterpillar Operator Training and deliver same. • Provide evaluation of Customer job sites and assist sales staff by providing fleet recommendations through the utilization of FPC and field studies. • Assist Company sales and rental departments with respect to machine application. • Travel in and out of territory to support training and demonstration initiatives with neighboring dealers as needed. • Maintain a professional appearance and demeanor at all times, including care and appearance of Company provided vehicle. • Acquire and maintain professional credentials, including but not limited to Caterpillar Certified Instructor on all pertinent machine families. • Possess thorough knowledge in the use of the CAT Performance Handbook including but not limited to all formulas and tables. • Promote Caterpillar product at various trade shows. • Assist the shop with troubleshooting operational issues. • Be willing to work varied hours at customer facilities as needed.   EDUCATION and/or EXPERIENCE Bachelor's degree from four-year College or University and two to four years related experience (methodical technician with substantial knowledge of heavy equipment) and/or training; or equivalent combination of education and experience. Must be comfortable with public speaking. This position requires weekly travel throughout the Central Coast (Monterey County to Ventura County)and occasionally travel throughout the entire Quinn territory. Quinn is an Equal Opportunity Employer M /F / V / DV   Bruce Riley
Quinn Group Oxnard, CA, USA
Jun 04, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0315   Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Demonstrate Caterpillar equipment. • Participate in Head-To-Head competitive demonstrations resulting in winning the sale for the Company. • Promote, schedule and deliver Caterpillar operator training programs at Company facilities and customer places of business. This includes presentation and field instruction. • Assist Customers and Sales staff by providing Product Application expertise. • Possess the trait of being able to concisely and patiently explain all machine functions and capabilities, and work with diverse individuals for the purpose of elevating their knowledge of the Caterpillar product and its safe and effective utilization. • Instruct Company and Customer Personnel in the safe and efficient operation of Caterpillar equipment. • Analyze Customer operators for the purpose of recommending training. • Promote Caterpillar Operator Training and deliver same. • Provide evaluation of Customer job sites and assist sales staff by providing fleet recommendations through the utilization of FPC and field studies. • Assist Company sales and rental departments with respect to machine application. • Travel in and out of territory to support training and demonstration initiatives with neighboring dealers as needed. • Maintain a professional appearance and demeanor at all times, including care and appearance of Company provided vehicle. • Acquire and maintain professional credentials, including but not limited to Caterpillar Certified Instructor on all pertinent machine families. • Possess thorough knowledge in the use of the CAT Performance Handbook including but not limited to all formulas and tables. • Promote Caterpillar product at various trade shows. • Assist the shop with troubleshooting operational issues. • Be willing to work varied hours at customer facilities as needed.   EDUCATION and/or EXPERIENCE Bachelor's degree from four-year College or University and two to four years related experience (methodical technician with substantial knowledge of heavy equipment) and/or training; or equivalent combination of education and experience. Must be comfortable with public speaking. This position requires weekly travel throughout the Central Coast (Monterey County to Ventura County)and occasionally travel throughout the entire Quinn territory. Quinn is an Equal Opportunity Employer M /F / V / DV   Bruce Riley
Quinn Group Santa Maria, CA, USA
Jun 04, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0313     Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Demonstrate Caterpillar equipment. • Participate in Head-To-Head competitive demonstrations resulting in winning the sale for the Company. • Promote, schedule and deliver Caterpillar operator training programs at Company facilities and customer places of business. This includes presentation and field instruction. • Assist Customers and Sales staff by providing Product Application expertise. • Possess the trait of being able to concisely and patiently explain all machine functions and capabilities, and work with diverse individuals for the purpose of elevating their knowledge of the Caterpillar product and its safe and effective utilization. • Instruct Company and Customer Personnel in the safe and efficient operation of Caterpillar equipment. • Analyze Customer operators for the purpose of recommending training. • Promote Caterpillar Operator Training and deliver same. • Provide evaluation of Customer job sites and assist sales staff by providing fleet recommendations through the utilization of FPC and field studies. • Assist Company sales and rental departments with respect to machine application. • Travel in and out of territory to support training and demonstration initiatives with neighboring dealers as needed. • Maintain a professional appearance and demeanor at all times, including care and appearance of Company provided vehicle. • Acquire and maintain professional credentials, including but not limited to Caterpillar Certified Instructor on all pertinent machine families. • Possess thorough knowledge in the use of the CAT Performance Handbook including but not limited to all formulas and tables. • Promote Caterpillar product at various trade shows. • Assist the shop with troubleshooting operational issues. • Be willing to work varied hours at customer facilities as needed.   EDUCATION and/or EXPERIENCE Bachelor's degree from four-year College or University and two to four years related experience (methodical technician with substantial knowledge of heavy equipment) and/or training; or equivalent combination of education and experience. Must be comfortable with public speaking. This position requires weekly travel throughout the Central Coast (Monterey County to Ventura County)and occasionally travel throughout the entire Quinn territory. Quinn is an Equal Opportunity Employer M /F / V / DV   Bruce Riley
Quinn Group Bakersfield, CA, USA
May 29, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0281   Job Description:   Provides sales support for all sales staff and management at all Quinn branches. Focus will be on merchandising, inventory, sales process, logistics, customer service, and essential sales support functions.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Makes individual decisions on merchandising program use, and finance structure to increase company profit. • Responsible for reviewing, adjusting, and being final say on sales structures to grow gross profit. • Negotiates and decides on merchandising factory support from Caterpillar. • Assists in establishing strategic sales process initiatives. • Assists in creation, establishment, communication, and follow through of merchandising programs for all Quinn company sales staff. • Develops and executes individual marketing/merchandising programs to achieve stated objectives regarding revenue, profitability, and market share. • Assists in the development and maintenance of innovative inventory control methods and processes. • Promotes open communication channels with branch management and sales staff at all Quinn branch locations. • Serves as the single point of contact for all sales support inquiries. This includes, but it not limited to; merchandising, machine specification, procurement assistance, iQuote inquiries, SDO/RSA Calc assistance, vendor communication, …etc. • Assists in sales meetings when called upon. • Promotes all Quinn company sales initiatives with the sales staff. • Branch travel and interaction with sales staff. Assistance in developing local branch sales strategies. • Plans, promotes, and executes any pertinent programs, events, or initiatives provided by Caterpillar. • Sustainable market share and activity growth among current customer base, including growth in CCE, BCP, & GCI product lines. • New customer acquisition growth and new industry market share expansion. • - Participation rate increases company wide, including participation with new Quinn customers. • New machine sales gross profit increases & sustained merchandising program utilization.   EDUCATION and EXPERIENCE • Bachelor's degree from four-year University or equal experience • Proficiency in Excel, Powerpoint, DBS, Saleslink, iQuote, Inventory Web. • - Must have strong written and oral communications skills, strong project management skills and an above average sales aptitude. • Able to work efficiently with remote offices and staff. • Ability to initiate and develop strong relationships with internal staff, customers and vendors. • Ability to lift up to 25 lbs., set up materials for trade shows/events, and carry materials/supplies as needed. • Available and willing to travel to all offices located in our territory, Central and Southern California, to meet the needs of internal clients marketing support. Desired: • Industry relationships and contacts. in depth knowledge of Caterpillar product line. • Existing relationships that may be leveraged for Quinn company benefit.   Bruce Riley
Quinn Group Hesperia, CA, USA
May 29, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0284   Job Description:   SUMMARY The goal of the ISR is to re-establish, qualify and maintain contact with small to medium-sized customers in all industries to increase sales of machines, parts and service solutions. These are typically customers with, however, not limited to, 0-6 pieces of equipment.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Account Qualification and Update: The ISR will proactively manage an account base in assigned territories using the telephone as his/her primary tool. ISR will qualify accounts, update the customer’s complete account information and begin developing the relationship. • Maintain Call Cycle: ISR will strive to maintain a minimum of 120 calls per week, spending four days per week on the telephone and utilizing the fifth day for personal training and development. • Maintain Accurate Account Database: ISR will maintain accurate customer account information and machine population. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals. • Promote Dealership Services: Promote all aspects of the Dealership, selling machines, parts, service, labor, customer service agreements. • Lead development: Develop and qualify machine and/or parts and service leads and where applicable, forward to the Dealership outside sales organization. • Sales and Customer Satisfaction: Through Needs Analysis process, determine individual customer’s needs and provide solutions to meet them. • Relationship Building: The ISR is the single point of contact from the Dealer to the customer. The ISR’s ability to develop a strong positive relationship with his/her customers and fellow employees (PSSR/machine/engine sales reps) is critical for success. • Personal Development: Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals. The ISR is expected to complete the Dealership’s ISR training programs. • A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect for People, Quality and Customer Service.   EDUCATION and/or EXPERIENCE Bachelor's degree from four-year college or university and two to three years related experience and/or training; or equivalent combination of education and experience.   Bruce Riley
Quinn Group Paso Robles, CA, USA
May 29, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0278   Job Description:   SUMMARY Performs housekeeping, material handling, and basic maintenance duties to assist in the efficient operation of the store.   ESSENTIAL DUTIES AND RESPONSIBILITIES • Performs general housekeeping duties of equipment storage areas and grounds. • Assists customers and employees in the loading and unloading of equipment. • Answer customer questions regarding equipment and other purchases. • Check-in and out equipment as directed and within established guidelines. • Verify operation and condition of equipment upon check-in and out. • Conveys materials and items as directed to designated areas within the facility. • Uses wash rack steam cleaner and water to clean equipment. • Operates material handling equipment, cranes, or vehicles safely and performs daily maintenance as directed. • Identifies and operates CAT and related lines of equipment. • Assists qualified Technicians with simple repair tasks. • Communicates the reception of new deliveries. • Coordinates the application of new equipment identification numbers.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience Quinn is an Equal Opportunity Employer M /F /V /DV   Bruce Riley
Quinn Group Bakersfield, CA, USA
May 29, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0309   Job Description:   This position can work from any Central Region location which includes Lancaster, Bakersfield, or Sylmar.   SUMMARY • Responsible for administering Sales and Rental orders for Machine, Lift, and Agricultural business. Provide information to customers regarding our products and services. • Essential duties and responsibilities include the following. Other duties may be assigned. • Process new machine and attachment order requests from Sales Representatives. This includes confirming all specifications, communicating the order to Sales Administration, and follow up on the order for accuracy. • Input all new rental agreements for Sales Representatives. To include machine transfer, preparation, attachment installation, transportation, and monthly billing. • Input into DBS all new sale, rental conversion, and used sales from Sales Representative Sales Delivery Orders. Ensure that all aspects of the sale are completed to include attachment procurement, servicing, and transportation. • Audits and reconciles sales at the end of each month to ensure that all proper credits have been applied and that all trailing costs are accounted for. • Audits and reconciles attachment inventories on a weekly basis. • Arranges transportation of machines and attachments to other locations. • Receives new machines and attachments into inventory as they are received within the region. • Ensures that all new machines and attachments are pre-delivered. • In the absence of Sales Representatives field incoming customer calls, resolve or delegate as needed. Key Performance Metrics: • Inventory accuracy. • Customer Satisfaction as measured by Daniel Group rental surveys. • Company sales operational excellence metrics. Inventory accuracy.   EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) and one to two years related experience and/or training; or equivalent combination of education and experience. Quinn is an Equal Opportunity Employer M /F / V / DV     Bruce Riley
Quinn Group Salinas, CA, USA
May 29, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0310   Job Description:   Responsible to set the standard for customer satisfaction as a Customer Service Representative. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs and answers their service questions, by performing the following.   ESSENTIALDUTIES AND RESPONSIBILITIES • Responsible for the overall financial performance that includes budgets and capital expenditures. • Provide leadership direction to the entire service department. • Communicate and influence direct reports effectively to develop good working relationships and teamwork. Supervisory Responsibilities • Overall supervision of employees in a Machine Service Department. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance using the PADS process; rewarding and disciplining employees; addressing complaints and resolving problems.   EDUCATION and or EXPERIENCE Bachelor's degree in Business Administration or Mechanical discipline preferred, five year's heavy equipment experience or equivalent combination of education and experience. Experience to include supervisory and computer skills, and general mechanical service abilities. Quinn is an Equal Opportunity Employer M /F / V / DV   Bruce Riley
$55,000 - $65,000 yearly
Quinn Group Selma, CA, USA
May 29, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0307     Job Description:   Summary: The Electric Power Generator Service Technician has primary responsibility on site as a lead technician, acting as job liaison between service and the customer. Provides project technical and administrative oversight during assigned service execution on service jobs, through unto their completion. Supports Commercial Services through scheduled job performance on Caterpillar Commercial Engines and Electric Power Generation (EPG) products to include, but not be limited to: Generator sets, automatic transfer switches, uninterruptible power supplies, and switch gear equipment. Individual performs technical duties under service management established process flows & accountability structure. Position maintains the ability and knowledge to provide on the job performance of all duties independently and unassisted on all assigned small to large projects, experience in alternative fuels such as propane, natural gas, landfill gas, and co-generation applications, posses performance & ability in test procedures such as load banking, megger testing, block loading, and paralleling of generators. An EPG Technician primarily works on Caterpillar & competitive product lines providing maintenance & repairs on defective customer equipment. An EPG Technician actively works as a team leader, a mentor in the daily performance of their duties, and provides regional service support as required by our customer's needs. Position demands multilevel coordination, concise documentation, and complex technical communications between local service staff and our customers.A successful candidate is required to have the technical ability to inspect, service, troubleshoot, test, analyze, diagnose, document, and remedy deficiencies through repair on electric powered equipment, components, and operating systems extending across multiple Caterpillar and competitor product lines. This includes the ability to accurately define, measure, identify, investigate, repair, & resolve customer's equipment complaints & malfunctions. Upon being trained one should be able to discern with relative accuracy between actual covered product warranty and non-covered repairs based upon the cause of failure. Individual should be able to become proficient at providing up-sell opportunities on all Caterpillar products and services offered through Quinn Power Systems Commercial Engine Services   Essential Duties and Responsibilities: While others may be assigned, essential duties and responsibilities include: • Assists the EPG Supervisor by maintaining appropriate project coverage; as the responsible lead technician for daily oversight and productivity of assigned jobs. • Maintain the ability to manage, organize, plan, and delegate specific courses of action through until completion to achieve assigned objectives and business unit mandates. • Assists the EPG Supervisor by communicating and updating project action plans to the customer and Supervisor frequently to ensure that we are meeting project commitments as communicated Identify customer, verbally communicate issue, write report on issue, and gain a written pre-approval for quote estimates through the Supervisor on any additional costs outside the approved scope of work from the original project job, prior to service execution, or the order of any parts; whenever there is need for additional scopes of work and related charges to be added to the customer by way of a change order to the existing purchase order • Communicates with EPG Supervisor as needed for clarification during the review process of service sales jobs and time cards, to ensure that all parts, labor, and miscellaneous charges are captured and accurately accounted for and posted on the appropriate job segments. • Executes tasks of pre-assigned & emergency work orders by schedule date, customer name, service scope, locates staged parts, checks for special instructions, travels to job site, performs job, provides detailed computerized service reports, time cards, digital photos, makes additional recommendations, & maintains tagged parts required for acceptance of warranty. • Maintains company owned service vehicle, ensuring timely maintenance, repair, & clean appearance to support a professional image, to be documented by company hand receipt Maintains company owned property such as: laptop computer, printer, MIFI, specialty tools, keys, all to be documented by company hand receipt. • Maintains & utilizes Company provided training & equipment for OSHA 1910 Electrical, NFPA70E Arc Flash, Lock Out Tag Out, and uses provided training and Personal Protective Equipment with profiency. Performs daily electrical safety & planning meetings as well as site inspections before starting on jobs. • Ability to develop as a mentor or lead role technician.   EDUCATION and/or EXPERIENCE One-year certificate or Associates degree from a community college or technical school; Five plus year's heavy equipment experience or equivalent education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV     Bruce Riley
Quinn Group Riverside, CA, USA
May 28, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0297 Job Description:   SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.   ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited departmental supervision with higher level of responsibility for repair. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need. • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Build competencies and share skills with other technicians, retain acquired knowledge. • Treat customers and co-workers in a courteous and professional manner. • Be responsible and proactive for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Relationship, Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites and other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload and customer needs. • Work in the field as required by manager or supervisor.   EDUCATION and/or EXPERIENCE One-year certificate or A.S. degree from a community college or technical school; Two to four years mechanical experience or equivalent education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV   Bruce Riley
Quinn Group Riverside, CA, USA
May 28, 2019
Full time
ANNOUNCING: A NEW JOB OPENING  Requisition # 19-0298 Job Description:   ESSENTIAL DUTIES AND RESPONSIBILITIES • Has primary responsibility for directly managing technicians and resolving any service issues that arise on a day-to-day basis. • Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs. • Works closely with the Service Manager and Coordinators as an internal resource to the customer.   EDUCATION and/or EXPERIENCE Associates degree in Business or Technical discipline. Three to four years related experience and/or training; or equivalent combination of education and experience. Experience to include supervisory and computer skills, and general mechanical service abilities. Quinn is an Equal Opportunity Employer M /F /V /DV   Bruce Riley