Job Summary:
The Service Desk Agent I is responsible for providing first contact remote support tothe hospitals end users via phone, webchat, and email, assisting with the configuration, repair, and maintenance for a variety of end user devices and applications. Service Desk Agent I attempts to resolve incidents during the initial contact in a professional and efficient manner. Additionally, the Service Desk Agent I coordinates onsite repair or OEM parts/maintenance or escalated support to Level 2 support teams as required.
Job Duties:
The job duties listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient’s rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Respond to calls, webchats, and emails from end users.
Perform initial diagnosis and support of incidents and service requests.
Consistently resolve incidents and service requests on first contact for common IT issues, using knowledge databases and technical service bulletins as required.
Determine whether onsite support is required and coordinate with field support teams and OEM manufacturers to ensure timely response.
Coordinate support from Level 2 support teams to resolve incidents as required.
Track status of incident and service request tickets using SHC’s IT service management tool.
Create, update, and maintain knowledge articles in the knowledge management system.
Minimum Qualifications:
Education: High school diploma
Experience: Two (2) years of progressively responsible and directly related work experience.
Required Certification: CompTIA A+, Microsoft Technology Associate.
Preferred Certification: Microsoft Certified Solutions Associate.
Knowledge, Skills and Abilities:
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Strong experience troubleshooting, repairing, and supporting the following:
Windows 7, Windows 8, Windows 10, and Mac operating systems, as well as common end user computing applications (e.g., MS Office, Outlook, VPN);
HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems;
Apple (iPad) and other common tablet computing devices;
Printers, monitors, external hard-drives, network interface cards, etc.;
Experience tracking and updating tickets in ServiceNow preferred.
Excellent customer service orientation and verbal communication skills
Ability to work in the field with accuracy and minimal direction
Physical Requirements and Working Conditions:
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Vestnys, Stephanie
Mar 14, 2019
Full time
Job Summary:
The Service Desk Agent I is responsible for providing first contact remote support tothe hospitals end users via phone, webchat, and email, assisting with the configuration, repair, and maintenance for a variety of end user devices and applications. Service Desk Agent I attempts to resolve incidents during the initial contact in a professional and efficient manner. Additionally, the Service Desk Agent I coordinates onsite repair or OEM parts/maintenance or escalated support to Level 2 support teams as required.
Job Duties:
The job duties listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient’s rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Respond to calls, webchats, and emails from end users.
Perform initial diagnosis and support of incidents and service requests.
Consistently resolve incidents and service requests on first contact for common IT issues, using knowledge databases and technical service bulletins as required.
Determine whether onsite support is required and coordinate with field support teams and OEM manufacturers to ensure timely response.
Coordinate support from Level 2 support teams to resolve incidents as required.
Track status of incident and service request tickets using SHC’s IT service management tool.
Create, update, and maintain knowledge articles in the knowledge management system.
Minimum Qualifications:
Education: High school diploma
Experience: Two (2) years of progressively responsible and directly related work experience.
Required Certification: CompTIA A+, Microsoft Technology Associate.
Preferred Certification: Microsoft Certified Solutions Associate.
Knowledge, Skills and Abilities:
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Strong experience troubleshooting, repairing, and supporting the following:
Windows 7, Windows 8, Windows 10, and Mac operating systems, as well as common end user computing applications (e.g., MS Office, Outlook, VPN);
HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems;
Apple (iPad) and other common tablet computing devices;
Printers, monitors, external hard-drives, network interface cards, etc.;
Experience tracking and updating tickets in ServiceNow preferred.
Excellent customer service orientation and verbal communication skills
Ability to work in the field with accuracy and minimal direction
Physical Requirements and Working Conditions:
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Vestnys, Stephanie
As a firmware engineer within Vehicle Firmware Engineering, you will be responsible for delivering high quality embedded code running on the processors at the heart of Tesla powertrains, vehicles and energy storage systems. Come join a team of deeply knowledgeable engineers that strive to build the most robust and reliable embedded systems using cutting edge software development tools and practices. You will solve some of the most ambiguous and challenging problems in the embedded software space and change the way the world produces electric vehicles and delivers energy. At Tesla you’ll have the ability to take a lofty goal such as ‘the vehicle will park itself’ into an everyday reality.
We are currently seeking highly talented and motivated embedded software engineers / firmware development engineers from Engineer level to Staff Firmware Engineer level for our BMS (Battery Management Systems), Body Controls (robotics - mechatronics), Drive Inverter (autonomous driving "engine" of the vehicle), Gateway (central nervous system of our cars), Chassis, Thermal and Charging teams.
Responsibilities:
Deliver high-quality C code in a real-time embedded environment.
Specify, design, and implement functionality and behaviors of embedded subsystems.
Design the software architecture and firmware implementation on hardware through integration, test and high volume manufacturing.
Hands-on hardware bringup, system debugging and code optimization.
Make performance and optimization trade-offs to meet product requirements.
Requirements:
2-10+ years of professional experience with FW and embedded software development.
Experience with one ore more - full life cycle consumer electronics development, embedded systems, robotics, mechatronics, battery management systems, safety-critical SW, real-time controls, IoT, systems software or automotive engineering.
Expertise in C, embedded C, familiarity with MISRA C a plus.
Fluent in software fundamentals including software design and maintainability.
Experience with embedded microprocessor tools.
Multithreaded / Multithreading experience.
Controls software and algorithm development or implementation is helpful.
Test driven development and familiarity with developer driven automated testing.
Understanding of physics and basic principles is highly preferred.
RTOS - FreeRTOS experience as well as HW fundamentals preferred.
Experience with C2000 real-time microcontrollers, TI DSPs or NXP microcontrollers is helpful.
Linux kernel / platform SW experience is helpful.
Education:
BS, MS or PhD in EE/CE/CS, or the equivalent in experience with evidence of exceptional ability.
Vestnys, Stephanie
Feb 20, 2019
Full time
As a firmware engineer within Vehicle Firmware Engineering, you will be responsible for delivering high quality embedded code running on the processors at the heart of Tesla powertrains, vehicles and energy storage systems. Come join a team of deeply knowledgeable engineers that strive to build the most robust and reliable embedded systems using cutting edge software development tools and practices. You will solve some of the most ambiguous and challenging problems in the embedded software space and change the way the world produces electric vehicles and delivers energy. At Tesla you’ll have the ability to take a lofty goal such as ‘the vehicle will park itself’ into an everyday reality.
We are currently seeking highly talented and motivated embedded software engineers / firmware development engineers from Engineer level to Staff Firmware Engineer level for our BMS (Battery Management Systems), Body Controls (robotics - mechatronics), Drive Inverter (autonomous driving "engine" of the vehicle), Gateway (central nervous system of our cars), Chassis, Thermal and Charging teams.
Responsibilities:
Deliver high-quality C code in a real-time embedded environment.
Specify, design, and implement functionality and behaviors of embedded subsystems.
Design the software architecture and firmware implementation on hardware through integration, test and high volume manufacturing.
Hands-on hardware bringup, system debugging and code optimization.
Make performance and optimization trade-offs to meet product requirements.
Requirements:
2-10+ years of professional experience with FW and embedded software development.
Experience with one ore more - full life cycle consumer electronics development, embedded systems, robotics, mechatronics, battery management systems, safety-critical SW, real-time controls, IoT, systems software or automotive engineering.
Expertise in C, embedded C, familiarity with MISRA C a plus.
Fluent in software fundamentals including software design and maintainability.
Experience with embedded microprocessor tools.
Multithreaded / Multithreading experience.
Controls software and algorithm development or implementation is helpful.
Test driven development and familiarity with developer driven automated testing.
Understanding of physics and basic principles is highly preferred.
RTOS - FreeRTOS experience as well as HW fundamentals preferred.
Experience with C2000 real-time microcontrollers, TI DSPs or NXP microcontrollers is helpful.
Linux kernel / platform SW experience is helpful.
Education:
BS, MS or PhD in EE/CE/CS, or the equivalent in experience with evidence of exceptional ability.
Vestnys, Stephanie
Mission & Service: Protecting the World's Most At-Risk Public Figures
Gavin de Becker & Associates is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and transnational corporations to universities and women’s shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.
Gavin de Becker & Associates is an equal opportunity employer.
Required Qualifications
Previously worked in a client-service and/or security management role.
Professional, friendly, and positive communication style.
Comfortable in a high-tech work environment; the ideal candidate can keep pace with an environment where there’s constant learning of new mechanisms, applications, and tools.
Demonstrated interest in physical security, opsec , and strategic corporate security.
Aptitude for clear and effective written and verbal directions and clarifying information under time-sensitive conditions.
Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.
Working knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and SharePoint.
Must maintain a high degree of confidentiality.
Desired Qualifications
Previous experience working in a Global Security Operations center in the San Francisco Bay Area.
Broad geopolitical awareness, knowledge of global events, and cultural sensitivity.
Familiarity with news reporting sources, social media channels, as well as other channels for real-time monitoring of current events.
Working knowledge of basic IT troubleshooting.
Responsibilities & Expectations
As geopolitical events can shape the travel, security, and daily operations of our individual and corporate clients, our Global Security Operation Centers (GSOC) provide clients with up to date emergency and logistical information in order to better execute contingency plans for any threat or crisis. They leverage advance technology and remote security systems to provide the highest level of service.
Security Analysts interact daily with clients and have connectivity with onsite Intelligence Analysts and the guard force. Though their primary security function is focused on strategic security management and corporate security, they are cross-trained in Physical Security functions.
Incident Management & Reporting
Systemically monitor online open sources and media channels for potential and known threats.
Maintain comprehensive records of security-related incidents; analyze information and establish actionable deliverables.
Implement security and access control procedures to ensure safety at corporate sites.
Serve as primary center point for disseminating information regarding security-related incidents.
Conduct security and threat assessment audits of the corporate campus and make recommendations for improving security measures on-site.
Emergency Response
Respond to incoming security concerns and local incidents, as well as track outcomes of the requests.
Serve as a dispatch center for overseas security incidents, including coordinating contingency plans, real-time monitoring, and personnel tracking.
Corporate & Physical Security
Actively monitor a wide network of security alarms and cameras to identify and resolve threats globally.
Provide physical protection and logistics support, as needed.
Supplement the guard force, when needed, to provide continuity in escort services to clients.
Employee Benefits
Employee benefits include medical, dental, vision, life insurance, long-term disability, 401-K retirement plan, air evacuation coverage, flex schedule, merit-based raises and bonuses.
Anthony Altemoos
Team C
Mar 14, 2019
Full time
Mission & Service: Protecting the World's Most At-Risk Public Figures
Gavin de Becker & Associates is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and transnational corporations to universities and women’s shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.
Gavin de Becker & Associates is an equal opportunity employer.
Required Qualifications
Previously worked in a client-service and/or security management role.
Professional, friendly, and positive communication style.
Comfortable in a high-tech work environment; the ideal candidate can keep pace with an environment where there’s constant learning of new mechanisms, applications, and tools.
Demonstrated interest in physical security, opsec , and strategic corporate security.
Aptitude for clear and effective written and verbal directions and clarifying information under time-sensitive conditions.
Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.
Working knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and SharePoint.
Must maintain a high degree of confidentiality.
Desired Qualifications
Previous experience working in a Global Security Operations center in the San Francisco Bay Area.
Broad geopolitical awareness, knowledge of global events, and cultural sensitivity.
Familiarity with news reporting sources, social media channels, as well as other channels for real-time monitoring of current events.
Working knowledge of basic IT troubleshooting.
Responsibilities & Expectations
As geopolitical events can shape the travel, security, and daily operations of our individual and corporate clients, our Global Security Operation Centers (GSOC) provide clients with up to date emergency and logistical information in order to better execute contingency plans for any threat or crisis. They leverage advance technology and remote security systems to provide the highest level of service.
Security Analysts interact daily with clients and have connectivity with onsite Intelligence Analysts and the guard force. Though their primary security function is focused on strategic security management and corporate security, they are cross-trained in Physical Security functions.
Incident Management & Reporting
Systemically monitor online open sources and media channels for potential and known threats.
Maintain comprehensive records of security-related incidents; analyze information and establish actionable deliverables.
Implement security and access control procedures to ensure safety at corporate sites.
Serve as primary center point for disseminating information regarding security-related incidents.
Conduct security and threat assessment audits of the corporate campus and make recommendations for improving security measures on-site.
Emergency Response
Respond to incoming security concerns and local incidents, as well as track outcomes of the requests.
Serve as a dispatch center for overseas security incidents, including coordinating contingency plans, real-time monitoring, and personnel tracking.
Corporate & Physical Security
Actively monitor a wide network of security alarms and cameras to identify and resolve threats globally.
Provide physical protection and logistics support, as needed.
Supplement the guard force, when needed, to provide continuity in escort services to clients.
Employee Benefits
Employee benefits include medical, dental, vision, life insurance, long-term disability, 401-K retirement plan, air evacuation coverage, flex schedule, merit-based raises and bonuses.
Anthony Altemoos
Team C
About this position:
Job Title: Fusion Security Specialist
Department: Retail
Location (City/State): Northern California
Employment Type: Full time
NOTE: Must be able to work Day and Swing, weekend availability a must About us: Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available. The Fusion Security Specialist is responsible for creating a world-class experience while ensuring a safe and secure environment for the client and customers. As such, the Fusion Security Specialist must display a professional appearance, speak in a polite manner and clear tone, and address, greet, and direct all personnel with the highest level of customer service. A strong working knowledge of the rules, policies, and procedures as it pertains to guests and general personnel at the client site is expected. As the first point of contact for all safety and security issues, the Fusion Security Specialist leverages a thorough knowledge of the rules, policies, and procedures as it pertains to those at the client site. The Fusion Security Specialist reports directly to the Site Manager. In this role, you will:
Monitor overall activity on the site to ensure a safe and secure environment
Maintain strict compliance with the law and company policies concerning apprehensions, search and seizure, and preservation of evidence
Initiate investigations of security-related incidents
Operate in a professional, business-centered environment where customer service, confidentiality, and integrity are held to a high standard
Assist EMS or other officials during emergency situations
Perform other related duties and special project functions as assigned
The ideal candidate will:
Fluent in security industry standards and methods
Professional experience in the areas of people and conflict management with tact and discretion and the ability to function in stressful situations
Must hold and maintain applicable state guard certifications and licenses
Ability to communicate with all levels of staff and management
Excellent time-management, communication, incident report writing, and organizational skills
Dependable team player with business acumen and enthusiasm
Must be flexible on schedule, including availability for weekends and holidays
Minimum 2 years of either military or law enforcement experience
Associates, Bachelor’s degree or higher in criminal justice or business management
Minimum of 5 years of experience in physical security; 2+ years in a supervisory role
Advanced safety certifications (EMT, CLSS-HC, etc.) preferred
Experience in executive protection
Proficient in iOS, macOS, PC operating systems on stationary and mobile devices
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions. What we can offer:
$20-$23 per hour
Health, Dental, Vision, and 401k
Paid Time Off including Sick/Safe Time
A dynamic and challenging work environment with opportunity for growth
Jason Bailey
Mar 05, 2019
Full time
About this position:
Job Title: Fusion Security Specialist
Department: Retail
Location (City/State): Northern California
Employment Type: Full time
NOTE: Must be able to work Day and Swing, weekend availability a must About us: Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available. The Fusion Security Specialist is responsible for creating a world-class experience while ensuring a safe and secure environment for the client and customers. As such, the Fusion Security Specialist must display a professional appearance, speak in a polite manner and clear tone, and address, greet, and direct all personnel with the highest level of customer service. A strong working knowledge of the rules, policies, and procedures as it pertains to guests and general personnel at the client site is expected. As the first point of contact for all safety and security issues, the Fusion Security Specialist leverages a thorough knowledge of the rules, policies, and procedures as it pertains to those at the client site. The Fusion Security Specialist reports directly to the Site Manager. In this role, you will:
Monitor overall activity on the site to ensure a safe and secure environment
Maintain strict compliance with the law and company policies concerning apprehensions, search and seizure, and preservation of evidence
Initiate investigations of security-related incidents
Operate in a professional, business-centered environment where customer service, confidentiality, and integrity are held to a high standard
Assist EMS or other officials during emergency situations
Perform other related duties and special project functions as assigned
The ideal candidate will:
Fluent in security industry standards and methods
Professional experience in the areas of people and conflict management with tact and discretion and the ability to function in stressful situations
Must hold and maintain applicable state guard certifications and licenses
Ability to communicate with all levels of staff and management
Excellent time-management, communication, incident report writing, and organizational skills
Dependable team player with business acumen and enthusiasm
Must be flexible on schedule, including availability for weekends and holidays
Minimum 2 years of either military or law enforcement experience
Associates, Bachelor’s degree or higher in criminal justice or business management
Minimum of 5 years of experience in physical security; 2+ years in a supervisory role
Advanced safety certifications (EMT, CLSS-HC, etc.) preferred
Experience in executive protection
Proficient in iOS, macOS, PC operating systems on stationary and mobile devices
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions. What we can offer:
$20-$23 per hour
Health, Dental, Vision, and 401k
Paid Time Off including Sick/Safe Time
A dynamic and challenging work environment with opportunity for growth
Jason Bailey
