Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework)
If unable to repair on initial visit, validate the user’s problem and provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired
Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and where ever available in the repair customer issues within target time limits
Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature.
Appropriately document all required information into the call tracking system
Ensure system is appropriately secured (case is locked, system password protected, etc.)
Complete site specific preventative maintenance checklist
Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
Meet required productivity expectations, including Technology Services metrics
Meet all performance service level targets
Make every attempt, when appropriate, to resolve service requests remotely.
Partner with team members to communicate new solutions and assist other technicians when call volume is low
Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
Participate in IT projects
Achieve and maintain knowledge of all applicable site procedures
Exercise appropriate workflow and time management
Provide adequate notice for planned absences (two weeks preferred)
Qualifications
High School diploma or G.E.D equivalent
Employee should be trained in the prevailing operating system and hardware systems used at the client site.
Experience working in an IT service operation using ITIL best practices and/or ISO 2900 quality management system.
Formal customer service and technical training will be required.
Three+ years of demonstrated PC support, diagnostic/troubleshooting and repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
Proven experience of having provided the highest quality of customer service in a fast-paced IT service environment.
Experience with equipment and software installation and upgrades
Due to the nature of the work & its location, U.S. Citizenship is required.
Desired experiences and skills include:
IT Certifications to include CompTia, Microsoft or Apple Certifications.
Associate’s Degree or Bachelor’s Degree in Computer Science, Information Systems, etc.
Active U.S. Government Clearance
Anthony Altemoos
Team C
Apr 18, 2018
Full time
Field Services Technician job duties:
Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
Troubleshoot the system problem and complete repair in a timely and efficient manner, insuring minimal recurrence of problem (rework)
If unable to repair on initial visit, validate the user’s problem and provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired
Effectively use remote assistant tools, knowledge base, and other tools to diagnose as appropriate and where ever available in the repair customer issues within target time limits
Provide customer with regular communication regarding status of repair/install including notification when repairs are complete
Communicate with customer appropriate advice and techniques to avoid future incidents of a similar nature.
Appropriately document all required information into the call tracking system
Ensure system is appropriately secured (case is locked, system password protected, etc.)
Complete site specific preventative maintenance checklist
Escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints
Meet required productivity expectations, including Technology Services metrics
Meet all performance service level targets
Make every attempt, when appropriate, to resolve service requests remotely.
Partner with team members to communicate new solutions and assist other technicians when call volume is low
Contribute to the knowledgebase through research of articles, training courses attended, on the job learning, etc.
Participate in IT projects
Achieve and maintain knowledge of all applicable site procedures
Exercise appropriate workflow and time management
Provide adequate notice for planned absences (two weeks preferred)
Qualifications
High School diploma or G.E.D equivalent
Employee should be trained in the prevailing operating system and hardware systems used at the client site.
Experience working in an IT service operation using ITIL best practices and/or ISO 2900 quality management system.
Formal customer service and technical training will be required.
Three+ years of demonstrated PC support, diagnostic/troubleshooting and repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
Proven experience of having provided the highest quality of customer service in a fast-paced IT service environment.
Experience with equipment and software installation and upgrades
Due to the nature of the work & its location, U.S. Citizenship is required.
Desired experiences and skills include:
IT Certifications to include CompTia, Microsoft or Apple Certifications.
Associate’s Degree or Bachelor’s Degree in Computer Science, Information Systems, etc.
Active U.S. Government Clearance
Anthony Altemoos
Team C
J.B. Hunt Transport, Inc.
Livermore, CA, United States
Job Opening ID:
00252381 Operations Management Trainee (Evergreen) (Open)
Job Title:
Operations Management Trainee
Department:
Operations
Country:
United States of America
State/Province:
California
City:
Livermore
Full/Part Time:
Full time
Shift:
Job Description Summary:
Dedicated Contract Services specializes in total supply chain management solutions, customized to meet each client’s needs. We serve customers in over 450 locations, ranging from but not limited to, retail, food and restaurant, agriculture and the oil industry. We are expected to double in size in the next five years – We are not slowing down!
Job Description:
What does a Management Trainee do?
As a Management Trainee we will provide you with training and on the job experience so that in 3-6 months you will be ready to step into a full leadership role at a customer’s account. You will have the ability to make important decisions that have a direct impact on the business and will help you grow in your professional career. It won’t be easy and you will be challenged along the way, but we will be right there with you to offer guidance and support.
Here’s what your day will look like:
You will work with your customers to understand and deliver the customer value proposition that we promised our customers as you manage the execution of their transportation needs.
You will lead and retain a group of company drivers to fulfill the needs of the customer and maximize productivity
Understand and monitor compliance with safety and DOT regulations
Full management responsibility over all equipment assigned to your account.
Look for opportunities to increase the efficiency of the account. Example: If most of your equipment is empty on the way back to your account then it is not making money. You can look for opportunities with other transportation partners (internal and external) to fill the backhauls.
So, do you have what it takes?
Must be a self starter and self -driven
Ability to work in a fast paced and changing environment
Ability to build solid relationships with customers and drivers
Willingness to learn
Ability to relocate within the region. That means, after training you will run the day to day operations with your team at an assigned account within the region: Hayward, Livermore & Freemont.
Must be willing to work flexible hours and flexible days . This isn’t an 8-5 job, you’re managing a business. Hours include days, overnights, weekends, and holidays as business needs require.
College degree OR 3 years of supervisory experience OR Military Non-Commissioned Officer, minimum E4
What will you get in return, you ask?
Base salary and bonus potential after completion of the training program. Bonus is based on overall performance and profitability of the assigned account.
Experience working for the largest Dedicated Transportation provider. That’s not all. We are looking to double in size in the next 5 years. That means more opportunities for you.
Work for a large company, but still small enough to be on a first name basis with everyone
Develop your interpersonal skills and gain customer knowledge and industry experience. The learning never stops.
Growth and career advancement. After a year to a year and half, you could be managing a $3-5M account with the support of J.B. Hunt right behind you. You’ll have the freedom to manage, set direction and lead a team.
Qualifications:
Driver Management, Rail Operations
Company Overview:
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
Apr 15, 2018
Full time
Job Opening ID:
00252381 Operations Management Trainee (Evergreen) (Open)
Job Title:
Operations Management Trainee
Department:
Operations
Country:
United States of America
State/Province:
California
City:
Livermore
Full/Part Time:
Full time
Shift:
Job Description Summary:
Dedicated Contract Services specializes in total supply chain management solutions, customized to meet each client’s needs. We serve customers in over 450 locations, ranging from but not limited to, retail, food and restaurant, agriculture and the oil industry. We are expected to double in size in the next five years – We are not slowing down!
Job Description:
What does a Management Trainee do?
As a Management Trainee we will provide you with training and on the job experience so that in 3-6 months you will be ready to step into a full leadership role at a customer’s account. You will have the ability to make important decisions that have a direct impact on the business and will help you grow in your professional career. It won’t be easy and you will be challenged along the way, but we will be right there with you to offer guidance and support.
Here’s what your day will look like:
You will work with your customers to understand and deliver the customer value proposition that we promised our customers as you manage the execution of their transportation needs.
You will lead and retain a group of company drivers to fulfill the needs of the customer and maximize productivity
Understand and monitor compliance with safety and DOT regulations
Full management responsibility over all equipment assigned to your account.
Look for opportunities to increase the efficiency of the account. Example: If most of your equipment is empty on the way back to your account then it is not making money. You can look for opportunities with other transportation partners (internal and external) to fill the backhauls.
So, do you have what it takes?
Must be a self starter and self -driven
Ability to work in a fast paced and changing environment
Ability to build solid relationships with customers and drivers
Willingness to learn
Ability to relocate within the region. That means, after training you will run the day to day operations with your team at an assigned account within the region: Hayward, Livermore & Freemont.
Must be willing to work flexible hours and flexible days . This isn’t an 8-5 job, you’re managing a business. Hours include days, overnights, weekends, and holidays as business needs require.
College degree OR 3 years of supervisory experience OR Military Non-Commissioned Officer, minimum E4
What will you get in return, you ask?
Base salary and bonus potential after completion of the training program. Bonus is based on overall performance and profitability of the assigned account.
Experience working for the largest Dedicated Transportation provider. That’s not all. We are looking to double in size in the next 5 years. That means more opportunities for you.
Work for a large company, but still small enough to be on a first name basis with everyone
Develop your interpersonal skills and gain customer knowledge and industry experience. The learning never stops.
Growth and career advancement. After a year to a year and half, you could be managing a $3-5M account with the support of J.B. Hunt right behind you. You’ll have the freedom to manage, set direction and lead a team.
Qualifications:
Driver Management, Rail Operations
Company Overview:
Fortune 500 experience. Career Development. Nation-wide opportunities. We are J.B. Hunt.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
Service Champions Heating and Air Services
Livermore, CA, USA
Heating, ventilation, air-conditioning, and refrigeration systems are known as HVAC or HVACR. An HVAC system allows building residents to provide a comfortable, climate controlled environment. The installers and mechanics for an HVAC system are called technicians.
An HVAC technician will be trained in installation and maintenance, but may specialize in one or the other. HVAC technicians can also choose an equipment specialty, such as commercial refrigeration, hydroponics, or solar panels.
HVAC systems consist of hundreds of electrical, electronic, and mechanical parts. Depending upon the day, an HVAC technician may be maintaining a system, diagnosing and repairing problems, or installing and replacing components or entire systems.
Team B Bob Gagnon
Apr 10, 2018
Full time
Heating, ventilation, air-conditioning, and refrigeration systems are known as HVAC or HVACR. An HVAC system allows building residents to provide a comfortable, climate controlled environment. The installers and mechanics for an HVAC system are called technicians.
An HVAC technician will be trained in installation and maintenance, but may specialize in one or the other. HVAC technicians can also choose an equipment specialty, such as commercial refrigeration, hydroponics, or solar panels.
HVAC systems consist of hundreds of electrical, electronic, and mechanical parts. Depending upon the day, an HVAC technician may be maintaining a system, diagnosing and repairing problems, or installing and replacing components or entire systems.
Team B Bob Gagnon
Service Champions Heating and Air Services
Livermore, CA, USA
Residential HVAC technicians install and repair home heating and air quality systems, as well as refrigeration systems (this is why the profession is also often referred to as HVACR). They might specialize in installation or repair, certain types of systems or equipment. Additionally, residential HVAC technicians may be responsible for selling maintenance contracts to customers.
Prior to installing an HVAC system, technicians review specifications and explain to clients the varying product options. Once an agreement has been reached, they set up the system, which can include installing pumps and air ducts. Residential HVAC technicians may periodically return to check up on the system and perform any preventative maintenance, as well as troubleshoot system issues as they arise; they adjust system settings and conduct performance tests using specialized tools.
Team B BobGagnon
Apr 10, 2018
Full time
Residential HVAC technicians install and repair home heating and air quality systems, as well as refrigeration systems (this is why the profession is also often referred to as HVACR). They might specialize in installation or repair, certain types of systems or equipment. Additionally, residential HVAC technicians may be responsible for selling maintenance contracts to customers.
Prior to installing an HVAC system, technicians review specifications and explain to clients the varying product options. Once an agreement has been reached, they set up the system, which can include installing pumps and air ducts. Residential HVAC technicians may periodically return to check up on the system and perform any preventative maintenance, as well as troubleshoot system issues as they arise; they adjust system settings and conduct performance tests using specialized tools.
Team B BobGagnon
Service Champions Heating and Air Services
Livermore, CA, USA
We are looking for a capable Warehouse Associate to support our company’s warehouse operations. You will receive, input, sort, load and unload products and you will perform various warehouse activities.
Process, package and ship orders accurately
Organize stocks and maintain inventory
Inspect products for defects and damages
Examine ingoing and outgoing shipments
Organize warehouse space
Receive, unload and place incoming inventory items appropriately
Check, verify and fill customer invoices
Abide by all company safety and hygiene regulations
Contribute ideas on ways to improve or optimize warehousing procedures
Keep warehouse clean and organized daily
Team B Bob Gagnon
Apr 10, 2018
Full time
We are looking for a capable Warehouse Associate to support our company’s warehouse operations. You will receive, input, sort, load and unload products and you will perform various warehouse activities.
Process, package and ship orders accurately
Organize stocks and maintain inventory
Inspect products for defects and damages
Examine ingoing and outgoing shipments
Organize warehouse space
Receive, unload and place incoming inventory items appropriately
Check, verify and fill customer invoices
Abide by all company safety and hygiene regulations
Contribute ideas on ways to improve or optimize warehousing procedures
Keep warehouse clean and organized daily
Team B Bob Gagnon
Service Champions Heating and Air Services
Livermore, CA, USA
Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
HVAC technicians are hired with a training rate of 16.00 per hour – put through a training then after they range from 20-30 depending on efficiency.
We are a conservative company – tattoos are covered, no facial piercings and gauges, all of our men are clean shaven every day with hair neatly trimmed above the collar and no eccentric hair colors like pink or purple.
Technician openings REQUIRE a drivers license and clean driving record. Every person upon hire is background checked and drug tested – so they must be good with those being ran upon hire.
Team B Bob Gagnon
Feb 09, 2018
Full time
Install, maintain and repair heating, ventilation, and cooling units for both commercial and residential customers. Diagnose and repair of electronic, mechanical and electrical components of these systems.
HVAC technicians are hired with a training rate of 16.00 per hour – put through a training then after they range from 20-30 depending on efficiency.
We are a conservative company – tattoos are covered, no facial piercings and gauges, all of our men are clean shaven every day with hair neatly trimmed above the collar and no eccentric hair colors like pink or purple.
Technician openings REQUIRE a drivers license and clean driving record. Every person upon hire is background checked and drug tested – so they must be good with those being ran upon hire.
Team B Bob Gagnon
