153 jobs found in highland

Under the direction of the Manager, Relief Floor Slots, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time.  Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. 2.    Creates...

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and directs incoming calls. Delivers friendly and courteous service while operating in a high-volume call-intake environment and answering general questions regarding all offered amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department. 2.    Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of  Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers. 3.    Confirms online reservations for Hotel rooms and Hotel restaurants and services. 4.    Accepts and delivers messages as needed promptly and...

Under the direction of the Supervisor Front Desk, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. Partners closely with other departments to anticipate guest requests and extend appreciation for guest loyalty through personalized service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides the highest services standards to guests during all interactions.  Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently.  Assists guests with booking changes and inquiries regarding reservations.  Communicates effectively to guests in a high call volume setting.  Ensures guest information is updated and accurate...

Reporting to the Assistant Manager of Facilities, the Maintenance Helper is responsible for carrying out general cleaning and maintenance tasks to support a Best-in-Class Resort and Casino environment, including all connected buildings and facilities. This role also assists various trades across the Facilities and EVS teams, contributing to the overall upkeep and operational excellence of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Receives work orders/requests from Facilities and EVS management on a HotSOS device and performs necessary tasks. Provides assistance to all Facilities trades with projects. Assists with promoting brand loyalty by engaging in exceptional customer service to both internal and external customers. 2.  Performs wall repairs such as patching, touch-up and flush painting, wallpaper repair/replacement, and minor carpentry work. Makes minor carpentry, electrical, mechanical, and plumbing repairs. Performs building maintenance such as minor roof...

Under the direction of the Supervisor, Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Greets and registers guests, issues room keys and provides information on hotel services, room location, and Hotel rewards program.  Answers phones in a prompt and courteous manner according to standards of proper etiquette and in no more than 3 rings. Accommodates special requests for guests.  Prepares reports and communications to staff. Exhibits professional demeanor through appearance and maintains a positive attitude toward all team members, guests and vendors.  Provides the highest level of service possible in an efficient, courteous and professional manner and handles confidential and guest information with highest degree of integrity.  Ensures...

Under the direction of the Director of Food & Beverage, the Cigar Sommelier is responsible for developing and managing a world-class cigar program, driving sales growth, and enhancing the overall cigar experience across assigned venues. Curates a premium cigar selection, provides expert recommendations and pairings, while educating guests, team members, and leaders on cigar knowledge, sales strategies, and best practices. Oversees inventory control, proper cigar storage, operational standards, and regulatory compliance while supporting financial objectives through effective reporting and revenue-generating initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads the training and development of cigar education for team members, designing programs that align with Yaamava’ Resort & Casino brand standards and elevate the guest experience. Demonstrates extensive knowledge of cigar brands, origins, blends, flavor profiles, and tobacco components—including wrapper,...

Under the direction of the Manager, Food and Beverage (F&B), the Assistant Manager, F&B directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. This position oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour operation, seven-day-a-week casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Manages the day-to-day operation of the F&B venues in accordance with established...

Under the direction of the Supervisor, Horticulture, the Horticulture Lead coordinates daily horticulture operations, providing leadership, technical guidance, and hands-on support across functions such as plant care, landscaping, grounds maintenance, floral operations, and seasonal décor. Ensures safe use of equipment, maintains quality and safety standards, and supports environmental compliance and service excellence. Strong leadership, communication, problem-solving, and adaptability are essential to meet changing operational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assigns tasks, organizes work schedules, and provides hands-on support to team members performing grounds, landscape, and horticultural maintenance activities. Monitors progress, coordinates daily work priorities, and ensures all responsibilities are completed in accordance with established standards and organizational expectations. 2.    Performs grounds, landscape, and horticultural maintenance duties...

Under the direction of the Supervisor, Facilities, the HVAC Mechanic is responsible for performing a variety of standard to moderately complex technical tasks related to installing, maintaining and repairing heating, cooling and ventilation systems across the enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains and services all air conditioning, heating, refrigeration, and ventilation units including exhaust fans. Monitors and performs preventative maintenance on the Photocatalytic Oxidation systems (PCO), including cleaning honeycomb filters and changing UV bulbs. Adjusts valves to regulate temperature of lubrication oil and flow of water through systems.  Cleans carbon deposits, pitch, and grease from fans, vents, and ducts. Performs seasonal roof maintenance during rainy seasons. Maintains schedules for change-out of filters and belts, greasing, and major maintenance. 2.    Moves controls to regulate fan speeds and adjusts vents and ducts.  Records gauge...

Under the direction of the Manager, IT Business Services the IT Program Manager is responsible for the continuous management of a portfolio of closely related projects that target specific enterprise objectives. Works closely with IT and enterprise leadership in the development, approval, prioritization and execution of the Program roadmap. Establishes and leads project management teams and cross-functional stakeholders throughout the lifecycle of approved projects executed under the program to ensure timely and accurate execution per stakeholder expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Contributes to the development, approval, prioritization, and execution of the program roadmap. Establishes parent/child program hierarchy and manage dependencies that are either internal or external to the program. 2.  Works directly with project sponsors and stakeholders on the development, documentation and approval of formal business requirements to drive discovery and project...

Reporting to the Supervisor, Slot Administrative, the Administrative Assistant – Slots provides comprehensive administrative and operational support to Slot Department leadership and team members to ensure efficient department operations. Responsible for record maintenance, auditing support, asset tracking, regulatory documentation management, payroll administration and tips processing. Exercises sound judgment, discretion, and independent decision-making when handling confidential and time-sensitive information. Collaborates with department leadership and cross-functional partners to ensure audit readiness, compliance with regulatory requirements, payroll accuracy, and the successful execution of departmental priorities while upholding the Tribe's vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Provides comprehensive administrative support to the Slot Department by carrying out day-to-day office functions, maintaining records and files, preparing...

Under the direction of the Supervisor, Revenue Audit-Tribal Finance, the Auditor II – Tribal Finance performs moderately complex financial, operational, and compliance audits across tribal gaming and business operations. This role requires a solid understanding of audit principles, regulatory standards, and reconciliation processes, with increasing autonomy in executing audit tasks and resolving issues. Contributes to process improvement efforts, supports regulatory testing, and communicates findings clearly to stakeholders. Serves as a bridge between foundational audit work and advanced audit responsibilities, preparing individuals for senior-level roles. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Participates in planning and conducting financial, operational, and compliance audits with moderate complexity. Applies risk assessment techniques to identify internal control gaps and process inefficiencies. Utilizes data analysis tools to perform continuous monitoring and forensic...

Reporting to the VP, Education, the Manager, Administration & Operations is responsible for leading an effective and efficient team that focuses on the overall administrative operations of the school and education department including all aspects of accounting, finance, vendor and consultant management, inter-departmental services, and other necessary support functions aligned with necessary administrative operations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Administration and Operations Oversees department operations and ensures that day-to-day operations are appropriately managed and effective. Partners with stakeholders to ensure that the responsibilities related to student enrollment, student recruitment, and attendance including outreach, training, and reporting are upheld for the school and department services. Manages vendor and consultant relationships. Prepares reports, project summaries, and memos related to the department’s major initiatives....

Under the direction of the Manager Operations – IT, the Supervisor, Operations – IT, ensures the execution of various operational strategies by communicating and implementing department objectives. Additionally, this position is responsible for leading a team of Field Support Analysts, that provide best-in-class service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides leadership to technical teams ensuring alignment with operational support directives and defined service level agreements. 2. Oversees daily operational support functions and resource allocation to consistently meet and exceed business expectations. 3. Collaborates with other department leaders to define, prioritize, and complete various projects and support needs. 4. Creates repeatable processes to meet the needs of a fast-paced organization and establish best-in-class standards. 5. Contributes in the development of short-term and long-term tactical plans to meet operational needs. 6. Monitors and...

Under the direction of the Supervisor, Audio Visual - IT, the Audio Visual Technician - IT provides in-depth technical design, installation and support for all audio visual (A/V) systems. –This role provides training and ongoing support to end users and manages the day to day enterprise requests. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Set-ups, tests and operates a variety of A/V equipment including, but not limited to, microphones, speakers, projectors, video screens, and video monitors. 2.  Performs necessary maintenance and repairs of all equipment and expedite maintenance issues as necessary to appropriate service vendors. 3.  Transports, set-ups, removes and operates A/V equipment for onsite meetings and events. 4.  Operates digital signage and audio software to meet enterprise requirements around music genres, volume and input/outputs. 5.  Provides technical support for personal computer (PC) and peripheral devices, as needed. 6.  Supports Audio and video streaming...

Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. Excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Responsible of marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. Ensures clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Manages and upholds Spa massage, skincare, & pool areas of Spa Department’s business plan to support enterprise...

Under the direction of the Manager Systems Engineer, the Systems Engineer II drives innovation to support efficient operations of the Yuhaaviatam infrastructure. This position designs solutions that provide a long-term benefit for the Enterprise. This role continually researches and engineers, when feasible, ways to improve system performance, policies, procedures, and tools. This position plans backup and disaster recovery capabilities to continually meet the needs of the enterprise and ensures the data is secure. The IT Systems Engineer II is capable of critical thinking, resolving complex problems, and leading project development. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Engineers’ designs for the installation of infrastructure projects and guides system initiatives.  Research solutions for continual improvement of the IT infrastructure. 2. Leads project teams to implement the technology architecture components of a solution and provides ongoing assurance of technology...

Under the direction of the Supervisor, Food & Beverage, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the front of house and culinary team at the assigned venue. The attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu...

Under the direction of Director of Public Safety, the Captain Public Safety leads daily security operations for the Casino, Resort, and Reservation. This role focuses on evaluating risks and aligning with the Tribe First initiative. Ensures efficient security for Tribal Citizens, guests, vendors, and team members while managing operational projects for strategic change. Additionally, this role ensures the Department of Public Safety (DPS) team adheres to all policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Safeguards the protection of the Tribe, team members, guests, visitors, and stakeholders while ensuring the optimal and efficient use of the workforce, equipment, and resources. Leads and motivates a large team in delivering best-in-class security and customer service. 2.  Plans, organizes, and leads the daily operational aspects of all functions of the department. Ensures integration with the Intelligence division and other operational components of the...

Under the direction of the Manager, Customer Experience, the Customer Experience Training Specialist (CX Training Experience Specialist) is responsible for high-level training and coaching of Yaamava’ Service Standards in an effort to elevate service to a best-in-class experience for team members and guests. Creates, implements, facilitates, revises, and continuously develops our Service Excellence program, Leadership Immersion Training program, and any other service-related training. Works closely with other departments and divisions of the CX department to ensure alignment in service expectations and execution. Supports the Customer Experience department by interacting with internal and external customers and providing consistent and timely information to leadership and other key stakeholders while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....