Cedars-Sinai
Glendale, CA, USA
The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Greet patients.
2. Collect co-payments/give receipts/reconcile payments/batch fee tickets.
3. Prepare charts.
4. Review patient demographics and insurance information.
5. Perform/update demographics and insurance registration.
6. Collect co-pay/insurance cards, copying required information.
7. Manage patient flow.
8. Maintain waiting rooms.
9. Schedule first available appointments.
10. Take voice mail messages off phones and direct appropriately.
11. Answer and triage calls, directing to appropriate individuals or departments.
12. Handle all telephone interactions.
13. Perform check-in and check-out functions.
14. Process and track referrals.
15. Handle patient/MD correspondence.
16. Manage all MD requests.
17. Schedule patients with ancillary and specialty providers.
EDUCATION
High school diploma or GED required.
EXPERIENCE
- 2-5 years experience preferred.
- Basic computer experience.
- Proven customer service skills.
- Experience with heavy phone volume.
- Ability to prioritize.
- Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).
- Ability to schedule using summary search.
- Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.
- Obtaining authorizations from various insurance carriers for surgeries, procedures and imaging.
- Worker's compensation administrative processes and workflow.
- Medical Assistant experience a plus.
Working Location:
Candidate will be expected to report to other work locations (Glendale, Pasadena and Los Angeles).
Working Title: Patient Services Rep - Kerlan-Jobe Institute
Department: KJOC Foothill
Business Entity: Medical Network Foundation
City: Glendale
Job Category: Administrative
Job Specialty: Admissions / Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
James
The Patient Service Representative supports the physician and clinical staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Greet patients.
2. Collect co-payments/give receipts/reconcile payments/batch fee tickets.
3. Prepare charts.
4. Review patient demographics and insurance information.
5. Perform/update demographics and insurance registration.
6. Collect co-pay/insurance cards, copying required information.
7. Manage patient flow.
8. Maintain waiting rooms.
9. Schedule first available appointments.
10. Take voice mail messages off phones and direct appropriately.
11. Answer and triage calls, directing to appropriate individuals or departments.
12. Handle all telephone interactions.
13. Perform check-in and check-out functions.
14. Process and track referrals.
15. Handle patient/MD correspondence.
16. Manage all MD requests.
17. Schedule patients with ancillary and specialty providers.
EDUCATION
High school diploma or GED required.
EXPERIENCE
- 2-5 years experience preferred.
- Basic computer experience.
- Proven customer service skills.
- Experience with heavy phone volume.
- Ability to prioritize.
- Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients).
- Ability to schedule using summary search.
- Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.
- Obtaining authorizations from various insurance carriers for surgeries, procedures and imaging.
- Worker's compensation administrative processes and workflow.
- Medical Assistant experience a plus.
Working Location:
Candidate will be expected to report to other work locations (Glendale, Pasadena and Los Angeles).
Working Title: Patient Services Rep - Kerlan-Jobe Institute
Department: KJOC Foothill
Business Entity: Medical Network Foundation
City: Glendale
Job Category: Administrative
Job Specialty: Admissions / Registration
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
James
