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Help Desk Technician I Active Regular Full-Time Carlsbad, CA, US 6 days agoRequisition ID: 1298 Apply Aethercomm designs and manufactures RF and Microwave amplifier modules, subsystems and systems. The majority of our work is custom. The reliability and effectiveness of thousands of Aethercomm products has been tested and proven in combat, helping to protect and save the lives of our warfighters. Aethercomm is looking to fill a Help Desk Technician I position. Scope: The purpose of this standard procedure is to establish and define the functional role, requirements, reporting relationships, authority, responsibilities, and measurements of performance of the Help Desk Technician I at Aethercomm. The incumbent is responsible for performing Help Desk duties and interfacing daily with internal customers. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Respond to requests for technical assistance via phone, in-person visits, e-mail, or ticketing system. • Analyze and solve or escalate issues with IT service delivery. • Advise users on optimal use of technical resources. • Follow standard help desk practices. • Log all service interactions and resolutions. • Resolve problems and communicate with customers in a professional manner, promoting a positive department image. • Assist in deployment of new hardware and software. • Apply predefined permissions to directories as instructed. • Clean and organize work and storage areas as directed. • Track IT assets utilizing defined systems. • Work with outside technical support services. • Ensures company compliance with AS9100. Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Proof of enrollment into college or technical school (focusing on Information Systems, Computer Science or Engineering); Military background; one year of related experience; or equivalent combination of education and experience. Language Ability: Must have excellent verbal and written communication skills.   Computer Skills: Working knowledge of utilized hardware and software, including Microsoft Windows operating systems, Microsoft Office applications, antivirus software. Ability to follow technical instructions and to effectively research technical problems. Math Ability: Ability to add, subtract, and divide in all units of measure, using whole numbers, common fractions, and decimals. Organization: Must be able to effectively organize records, technical information and equipment utilizing defined structures. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to sit for extended periods; frequently stand and walk; normal manual dexterity and hand-eye coordination; lift and move objects weighing up to 50 pounds; near and far vision, and depth perception; and ability to adjust focus. Must be a US Person and be able to obtain a US Security Clearance . We offer excellent compensation, full benefits and a high visibility environment for fast track promotions and rewards. Aethercomm offers a dynamic environment to create new products that are used to save lives. In order to apply for this position, please visit our website: www.aethercomm.com Opens in New Window All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.         Jason Bailey