1 jobs found in Carlsbad

Are you someone who prides himself or herself in providing top of the line customer service? Do your tinker with projects, get excited when a problem is solved and excel in a technical environment? As a Technical & Warranty Support Rep I, you will have the opportunity to assist customers nationally, providing top tier customer service for a wide range of technical products via phone, email, and chat. Our Company has a passion for exceeding customer expectations. This team works closely with our Loyalty Program and Customer for Life team in order to provide a well-rounded customer service department. WHY WORK AT ZODIAC? Zodiac, a leading global manufacturer of pool and spa products, strives to create the perfect pool experience to increase comfort, enjoyment and peace of mind. We design and develop some of the world's most innovative solutions for technologically-advanced, energy-efficient and clean swimming pools and spas. Through our best-in-class products, Zodiac is the provider of choice for millions of people worldwide and is an industry leader in pool automation and web-enabling pool products. Our focus on team development creates an environment of honesty and trust, leading to a shared passion for results. Our company culture is unlike any other – innovative, energetic and ambitious. In addition, internal growth is quite common at Zodiac. We take a great amount of pride in developing our employees and preparing them for the exciting career that lies ahead. We don’t want this to be just another job – we’re in it for the long run. WHAT WILL YOU CONTRIBUTE Provide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Zodiac’s warranty and service guidelines. Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary   • Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other Zodiac programs. • Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer , as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded. • Review and authorize warranty service work to be performed by independent service companies. • Attend technical training classes in an effort to maintain current with troubleshooting products. • Work with other team members to help achieve overall department goals and tasks. WHAT WE SEEK • Have 2 years’ experience delivering customer service with a positive attitude and cheerful disposition. • Ability to type 50 WPM. • Able to work in a fast-paced environment and have the ability to multi-task. • Take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim. • At least 6 months of “ hands on ” troubleshooting and/or repair experience desired. • Strong written and verbal communication skills. • Possess a technical aptitude with an electrical or mechanical background. • Proficiency with MS Office tools. • Experience with Oracle EBS a plus. • Pool and Spa Industry experience a plus. • Call center experience a plus. EDUCATION High school education or equivalent.   WHAT WE OFFER An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: ✓ Alternate work week schedule (EVERY OTHER FRIDAY OFF!) ✓ Full range of health benefits including medical, dental & vision, short & long-term disability ✓ 401(K) matching (100% of first 3% contributed, 50% of the next 2%) ✓ Health and wellness programs / gym reimbursement ✓ Educational assistance up to $7,000 per year ✓ On-site self-service café / free gourmet coffee stations ✓ Company sponsored FUN events! ✓ Generous product discounts In the pursuit of product excellence, Zodiac takes its corporate values to heart. We implement these guiding principles in everything we do: passion for results, honesty & trust, user-driven & customer focused, team work , lean thinking, innovate & pursue excellence. For a deeper dive in to our corporate culture, click here. Zodiac is headquartered in Vista, CA, which is also home to its largest manufacturing plant and distribution facility. The business’s other facilities are in Salt Lake City, UT (Cover-Pools®), Rancho Santa Margarita, CA (Grand Effects®), Orlando, FL and Ontario, Canada           Jiro Yamamoto Work for Warriors