Y. Hata (Chef Zone)
Honolulu, HI, USA
Position Summary Description:
Responsible for troubleshooting all end-user computer equipment and technology used by staff (PC, laptops, printers, copiers, AV equipment, desktop software applications, etc.). Opens trouble tickets in the Help Desk ticketing system. Diagnoses the problem and takes necessary steps to remedy the problem or routes tickets to a higher level of support. Assist Network Administrator that is working remotely with any on-site work. Essential Duties and Responsibilities:
Responds to telephone calls and e-mail messages from end users seeking technical support with hardware, software, networking, and other computer-related issues.
Opens trouble tickets in the Help Desk ticketing system. Diagnoses the problem and takes necessary steps to remedy the problem or routes tickets to a higher level of support. Tracks and monitors open tickets until ticket resolution.
Installs new software releases and system upgrades resolves...