38 jobs found

Requisition #  19003200   The Administrative Assistant, Revenue Cycle Compliance, provides support for the department Director and Managers. Position is responsible for performing varied administrative duties, as well as generating reports, maintaining databases used to track department activities, and managing minor projects. Essential Job Duties: • Schedules meetings and training sessions on behalf of leadership team. Ensures materials required for meetings are prepared in time for review by trainer. • Maintains systems access for staff and vendor accounts. • Orders department supplies, printing, system access, and other support requests. • Tracks and records new provider and annual audits and training plans, including, but not limited to identifying claims for audit, distributing training documentation, managing claim holds, submitting documentation to vendors, reconciling audit results, resubmits claims as necessary. Produces reports from Anodyne (a report writer) or Excel, manipulates pivot tables within Excel for audit selection. Obtains patient documentation/charge tickets, transfers documentation through secure vendor site, track and monitor the workflow process in Excel. • Maintains assigned work queues on daily basis, places provider's billing on audit hold/releases audit hold Resubmits unwanted provider charges as needed until desired accounts are obtained for audit. • Performs research projects as directed by Compliance Director. Projects may involve but are not limited to: Payer requests, compliance statistical research, RAC, internet research, document design, document review, and data retrieval. • Train vendors where to navigate Cedars-Sinai systems (CSLink/WebVS, etc). • Establishes and maintains filing system and database records for Compliance Department. • Organizes and expedites flow of work. Prioritize workloads. Sets appropriate deadlines. Initiates follow-up action. Escalates issues as necessary. • Ensures confidentiality and controls access to sensitive information. • Produce quality work within expected standards of department EDUCATION:  High school diploma or GED required. A bachelor's degree from an accredited college or university preferred.    EXPERIENCE: • Minimum two (2) years of experience working in an office environment required.  • Minimum of six (6) months experience working in a healthcare setting preferred. •  Project Management experience preferred. • CPC or CPC-A certification preferred. • Ability to type 50-60 wpm. • Intermediate level of experience with Microsoft based applications (i.e.: Word, Excel and Outlook). • Possess strong communication and collaboration skills. • Ability to work independently with a team-focused approach.  • Experience delivering excellent customer service to both internal and external customers. Working Title:  Administrative Assistant - PBS Compliance Department:  MNS PBS Compliance Business Entity:  Medical Network City:  Beverly Hills Job Category:  Administrative Job Specialty:  Administrative Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day         James

Requisition #  19003085 At Cedars-Sinai, we’re motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to build a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others.   The Emergency Department (ED) Community Resource Coordinator will work in collaboration with ED Leadership and the clinical care team which consists of case managers, social workers, physicians and nurses to identify and assist patients within the hospital and post discharge. The ED Community Resource Coordinator acts as the liaison between ED staff and the patient to deliver information regarding ED hospital procedure thereby cultivating the patient-healthcare partnership. You will provide a positive link between the ED, patient, their support group, other members of the ED Team and community supports. You will promote patient satisfaction and happiness by ensuring the well-being of patients by attempting to fulfill their needs, while reducing the stress on the patient. You will follow up with patients to ensure they receive the care and services recommended. You will work with internal and external team members and organizations to ensure a coordinated outreach approach. You may interface directly with the patient and their families to address items including, but not limited to complaints, dissatisfaction or crisis and post care resources. You may provide education and connect patients to medical homes, facilitate post-discharge appointments, medication, or other at home care needs through social service providers. You may assist patients and families to navigate the discharge process including access to community programs, services, and health insurance information. You will advocate through engagement, outreach and providing linkage to resources such as primary care and/or psychiatric clinics. Position is 10hr shifts, 9am - 7:30pm; including weekends.   Educational Requirements: High School Diploma or GED required Associate degree or above preferred. Experience: Minimum of 1 year recent experience working in a health care field, engaging with patients and/or experience in care coordination/case management, medical office, community outreach, social work or customer service. High level of proficiency using Microsoft Windows and other Microsoft Office software: MS Excel, Outlook, Powerpoint Word, etc. Knowledge of community resources in Los Angeles, and familiarization with community-based health care delivery. Demonstrated combination of training, experience, problem solving skills and background that involves customer service. Ability to work with diverse populations, especially underserved members of the community including those suffering from mental health disorders and substance abuse. Ability to convey and/or receive written/verbal information to/from various audiences in different formats.   Working Title:  Community Resource Coordinator - Emergency Department Department:  Emergency Rm Admin Business Entity:  Service Lines & Ops City:  Los Angeles Job Category:  Patient Services Job Specialty:  Patient Relations Position Type:  Full-time Shift Length:  10 hour shift Shift Type:  Day       James

Requisition #  19003270 Grow your career at Cedars-Sinai   We know that you have options as to where you choose to work, and we provide our employees with the best possible work environment. One of our goals as an organization is to develop a well-trained and highly motivated workforce. We want to help you achieve your greatest potential by enabling you to progress within your job and advance your career.   Right now, our Patient Food Services Department is looking for a First Cook to join their team!   Under the general supervision of the Executive Chef, the First Cook is responsible for preparation of all food items according to projected needs and formula cards for patients. You must possess a thorough knowledge and understanding of culinary basics with demonstrated advanced skills in food production/preparation. Ensures high quality of food processing by strict adherence to proper production techniques and following production orders and schedule under minimal supervision. You may be required to be First Cook for Deluxe Services, or other areas assigned, and may be required to audit the work of Food Service Technicians and others.  You are responsible for the proper operation and sanitation of all specialized cooking equipment assigned to area. You will performs all job duties with sensitivity and attention to the cultural, age, developmental, and environmental safety issues of the patient population(s) served. You will work in collaboration with leadership staff to provide high quality nutrition care and food service. Job Responsibilities: Accurately prepares food items according to standard production orders and/or recipes. Coordinates the food production activities to assure timely completion of frozen food production orders as assigned. Works with leadership staff to recommend improvement and/or resolve technique problems. Maintains strict adherence to safe food handling techniques throughout the food preparation/production process. Responsible for identification of potential critical control points and monitoring HACCP compliance. Prepares food inventory and requisitions in an accurate, clear and timely manner. Accurately follows instructions and guidelines for proper storage of food and supplies. Inspects all food for quality and correct amount before processing Optimizes use of raw food and prepared food products to minimize waste, reduce food costs, and control inventory levels. Properly operates, sanitizes, and maintains equipment in the work area such as a fryer, broiler, ovens, griddles, steamer, hi-speed steamer, steam kettles, mixers, choppers, slicers, tilting braising pans, and range top cooking units. In absence of leadership staff, provides direction to FS Technicians or other staff pertaining to food production and/or safe food handling techniques. Meets with leadership staff and assists with developing new items, presentation and service techniques. Complies with policies and adapts to changes in the unit as required. Performs other duties as assigned. Accepts assigned duties in a cooperative manner. Education: A minimum of High School Diploma or equivalent required. Completion of certificated program in food service or comparable training preferred. Experience: Four years cooking or comparable work experience, with a minimum of four years stable work experience. Strong organizational ability to include coordination of multiple tasks within established timeframes, excellent interpersonal skills, and must be customer oriented. Must be able to communicate in English, verbally and in writing, with staff, customers, and patients over the telephone or in person. Must possess a minimum computer competency comprised of a working knowledge of Windows or comparable system (specifically including keyboarding and mouse skills). As applicable to individual job duties and expectations, employee must additionally possess a working knowledge of word processing, spreadsheets, presentation development, e-mail, browsers and on-line reporting. Must be able to interpret institutional/high volume recipes, and prepare food accordingly. Accurately follows oral, pictorial, and written directions. Working Title:  First Cook - Patient Food Services - Per Diem - Days Department:  Pat Food Spec Business Entity:  Clinical & Support Services City:  Los Angeles Job Category:  Patient Services Job Specialty:  Food Services Position Type:  Per Diem Shift Length:  8 hour shift Shift Type:  Day       James

Requisition #  19003236 Primary Duties and Responsibilities Follows-up on all assigned accounts from within the Epic system work queues in accordance with pre-established goals Initiates proactive measures that result in account resolution on assigned projects involving specialized or complex issues Researches and analyzes denied, outstanding accounts and payments for the appropriate action and resolution Ensures that all conditions for payment receipt have been satisfied, which includes, but is not limited to accurate charges and financial class; authorization/certification/TAR requirements; claims address; ICD-10 and CPT-4 coding; patient insurance eligibility; correct VFO (visit filing order) when appropriate; patient benefit coverage; patient responsibility Responds timely and accurately to all incoming correspondence and inquiries from Payors, patients and other pertinent parties; handles all correspondence, documentation and files in a professional and confidential manner Responds to all phone calls from other departments or insurance companies in an efficient and courteous manner Reviews various reports to identify denials and edits; corrects claims if needed; share feedback and/or action plans to eliminate these denials/edits in the future; determines appropriateness for appeals Reviews the insurance coding denials for their assignment, as well as other areas in the Specialist Coding work queues, to make the appropriate coding recommendations for charge corrections, write offs or appeals as needed Documents the appropriate notes within the Epic system for every account worked, including any action(s) taken and/or a summary of issues addressed; maintains appropriate documentation of all denials, system issues and projects Evaluates accounts to determine any write-offs or corrections required, including the research of duplicate charges as needed Initiates recommendations and action plans for resolving accounts to operations and client management Prepares refund requests for any monies identified as a duplicate, erroneous or overpayment due to the patient or insurance company Works on special accounts/projects as requested by management; train on the development of junior staff as needed Works with team members within Physician Billing Services and other departments to obtain the required information on a timely basis to resolve outstanding issues, as appropriate Shares coding feedback and recommendations with the Biller/Collectors I – III, as appropriate Educational Requirements: High school diploma or GED required.   License/Certification/Registration Requirements: Certified Professional Coder required.   Experience: - Minimum of five (5) years of experience - Experience in a large billing/collection office - Preferred candidate with billing and collection experience in Transplant and/or General surgery specialty - Extensive experience with the Epic system, Outlook, Excel and Word   -Knowledge of CPT-4 and ICD-10 coding and reimbursement guidelines - Strong data analysis skills - Strong knowledge of all Payor types - Ability to handle complex accounts - Ability to work on special projects - Excellent verbal and written communication skills in the English language   Advanced: - Ability to manage multiple priorities, think tactically as well as strategically. Demonstrating objectivity, delivering results, and show initiative and creativity - Demonstrated ability to interact with clients and colleagues in a thoughtful and attentive manner - Ability to work in teams, ability to work independently, ability to follow directions, ability to manage completion of multiple tasks within specified time frames. Working Title:  Biller/Collector Specialist, CPC - PBS/ER Department:  MNS PBS-ER Business Entity:  Medical Network City:  Torrance Job Category:  Patient Financial Services Job Specialty:  Patient Billing Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day       James

Requisition #  19003240 The Training Specialist I will contribute to the development, implementation, and success of the software application/system. Will assess and train end-users and all other assigned classes to help ensure the proficient use of applications. Will also develop and maintain application training materials, including eLearning modules, as directed by the Training Manager.   Will participate in workflow design and system build discussions in order to gain and maintain the expertise necessary to assist in the continuous improvement of the training curricula development and delivery process. Function as a positive, creative, and effective communicator, actively participating in performance and educational improvement activities. Educational Requirements High school or GED required. Undergraduate degree or equivalent work experience in healthcare, business, or computer science field required. College courses highly preferred.   License/Certification/Registration Requirements Must be able to complete and demonstrate Epic Credentialed Trainer proficiency within 1 year from date of hire.   Experience - 1-3 years of systems training and curricula development experience required. 3-5 years preferred. - 3-5 years’ experience in medical billing required. Professional Billing eLearning course design and development experience preferred. - Learning management system experience preferred. - Proficiency with Microsoft Outlook, Word, Excel, and Power Point. - Experience documenting workflows via flowcharts (e.g. Microsoft Visio) is preferred. - Excellent verbal and written communication skills, including presenting material to training classes, project teams, or management. - Ability to take direction, follow through on projects, exercise initiative, adapt to change, and think outside the box. - Demonstrates excellent customer service skills to users and co-workers. - Must be a team player. Establish effective working relationships with counterparts, employees, management, clients, and vendors. Working Title:  Training Specialist I - Billing Services Department:  MNS Billing Svc Business Entity:  Medical Network City:  Torrance Job Category:  Information Technology Job Specialty:  IT Training Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day       James

Requisition #  19002955 Grow your career at Cedars-Sinai! Come join us and find out why Cedars-Sinai has been ranked as one of the top 100 best places to work in IT as ranked by 2018 Computerworld Magazine for the 10 th  year in a row! The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes and technologies.   What will I be doing in this role?   The Data Intelligence Analyst II works with end-user requests to document moderately to complex business requirements, data definitions, business rules, and data quality requirement in support of enterprise data intelligence projects. Creates specifications for reports and analysis based on business/clinical needs and data elements required or available. Produces data sets, reports, ad-hoc requests, dashboards, etc. Conducts data analysis in support of a variety of analytic solutions. Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision-makers. Analyzes complex problems and issues using data from internal and external sources. May provide consultation to users and lead cross-functional teams to address data and analytic issues. Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision-makers. Analyzes complex problems and issues using data from internal and external sources. May provide consultation to users and lead cross-functional teams to address data and analytic issues.   Job Responsibilities:   Triages intake of data requests and seeks understanding of business need. Applies knowledge of healthcare and critical thinking skills in the analysis of business request and makes recommendations for solution/s to solve challenges. Provides moderately complex to complex report and data analysis with the help of more senior team members, vendors, and/or other EIS department contacts. Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision-makers. Works closely with application teams to understand workflow, documentation standards and potential gaps. Makes recommendations for closing gaps. Gathers clear and concise requirements for basic to medium complexity requests, interprets the findings and translates the information into a documented business specification for report development. Documents specifications in an organized manner, demonstrate knowledge of understanding request, tools that can be applied and developed to present to the requestor. Works closely with report developers (including Enterprise Data Warehouse and other reporting teams)to ensure understanding of data models and design of output. Performs data scrubbing, troubleshooting and quality checking prior to delivery of results. Demonstrates collaboration across application areas and work groups. Must demonstrate a working understanding of fundamental project management methodologies and components of project life cycle. Proactively communicates with project management to prioritize workload and potential risks or delays. Tracks issues and provides solution-oriented escalation to project leadership. May be independently responsible for completing tasks/assignments depending on size of project, including status reporting, requirement gathering, project scoping, vendor research, project planning, documentation, resources planning, and impact analysis. Demonstrate a working understanding of fundamental project management methodologies and components of project life cycle. Manages low to medium complexity projects. Collaborates with team members as needed. Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering in support of team projects and small/medium managed projects. Demonstrates a strong understanding of report analysis and development, and applies expertise to help meet customer goals and outcomes. Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision-makers. May be independently responsible for completing tasks/assignments depending on size of project, including but not limited to status reporting, requirement gathering, project scoping, vendor research, project planning, documentation, resources planning, and impact analysis. Must demonstrate a working understanding of fundamental project management methodologies and components of project life cycle. Manages low to medium complexity projects. Collaborates with team members as needed. Demonstrates a strong understanding of report analysis and development and applies expertise to help meet customer goals and outcomes. Trains end-users and staff as necessary. Develops to demonstrate a strong understanding of build concepts, Epic migration paths, change control process/governance and ticket management process. May serve as the central point of contact for smaller/medium complex projects. May independently work with external vendors in support of team projects, as well as resolving new issues, and coordinating patches/upgrades within assigned areas. Demonstrates collaboration across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks. May contribute to strategy discussions by identifying options with associated pros and cons with team member. Teamwork/Customer Relation Responsibilities: Collaborates to problem solve and make decisions to achieve desired outcomes Establishes effective working relationships with cross-functional team(s) Cultivates and maintains strong customer relationships and rapport with stakeholders and/or client groups Education:  Bachelor's Degree Experience: 3 years Experience working with healthcare information management systems and/or clinical operations experience. Some project management experience. Experience writing SQL statements and accessing relational database system. Excellent experience in Microsoft Office including working knowledge of spreadsheets, presentation, and word processing. Experience with analytic business intelligence tools such as Crystal, Business Objects, SAS, and Tableau. 3 years Epic certified in relevant module/s. Strong technical proficiency in Reporting Workbench and Radar build. Able to independently analyze basic to moderately complex Clarity report requests, Reporting Workbench and Radar build requests with assistance if needed.   EPIC Certification- Preferred Working Title:  Data Intelligence Analyst II Department:  EIS Report Development Business Entity:  Corporate Services City:  Los Angeles Job Category:  Corporate Services Job Specialty:  UNASSIGNED Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day         James

Requisition #  19003508 Summary of Essential Job Duties:   The Patient Access Representative I (PAR I) performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment. The PAR I facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information.    This will include the following:  Registration, Pre-Registration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages).    The PAR I must be able to explain information and answer questions, demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served. Educational Requirements: High School Diploma/GED required.  2 years of college preferred. Licenses/Certifications Requirements:   N/A   Experience:   Minimum 2 years of experience in healthcare, insurance or related experience required.  Previous work experience in an inpatient or outpatient admissions setting or physician's office, preferred.  Knowledge / experience in patient accounting or with an insurance payer preferred.   Medical terminology preferred.   Strong interpersonal, written and oral communication skills for interacting with patients, payers, physicians and other CSHS customers.   Intermediate math skills required. Demonstrated ability to work well as a team player and independently.   Able to multi-task and work in a fast-paced environment with conflicting demands on time and attention.   PC literacy:  Basic core computer skills and navigation skills.  General knowledge of office equipment.   English language proficiency.  Bilingual preferred.   Equivalent education and experience may be considered.  Aptitude for cash collections.       Working Title:  Patient Access Representative I - Main Admissions-Patient Access - Full-Time (Day Shift) Department:  Main Admissions-Patient Access Business Entity:  Corporate Services City:  Los Angeles Job Category:  Administrative Job Specialty:  Admissions / Registration Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day       James

Requisition #  19003395   Summary of Essential Job Duties:   Under general supervision, provides administrative support to Physicians & Faculties in coordinating all administrative activities of the office. Demonstrates initiative, resourcefulness and problem-solving skills in applying a detailed knowledge of the responsibilities, functions and underlying management structure of the department and of the larger Health System in organizing and prioritizing work, establishing procedures and systems and ensuring the orderly and timely flow of business throughout the office.    Primary Duties and Responsibilities:   Schedules appointments and meetings. Makes arrangements for meetings, conferences, or travel for an individual, group or department. Researches and responds to inquiries and calls, may escalate to other levels of the organization as appropriate. Formats, types, and edits correspondence, documents, memos, reports, meeting minutes and/or presentation materials. Compiles financial and operational data from multiple sources to assist management in preparing and monitoring budget and workforce planning and/or other department reports. May prepare summary of information or data. Distributes and disseminates information within the department and/or unit. Orders supplies and arranges for equipment maintenance. Submits, monitors and tracks invoices, reimbursements, and supply management. May assist with preparation and submission of expense reports. Establishes and maintains an internal filing system. May act as or support the Staff Development Advisory Network (SDAN), Safety Representative and/or Kronos editor within the department and or unit.  Educational Requirements: High School Diploma/GED required. Associate's Degree or Bachelor's Degree preferred.   License/Certifications Requirements:   N/A   Experience: 2 years of office and administrative experience required.    Ability to handle multiple demands and/or manage complex and competing priorities. Ability to work within tight timeframes and meet strict deadlines. Ability to demonstrate time management and priority setting skills. Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.).   Working Title:  Senior Administrative Assistant - Anesthesia Pain Center - Full-Time (Day Shift) Department:  Anesthesia Pain Ctr-Procedures Business Entity:  Service Lines & Ops City:  Los Angeles Job Category:  Administrative Job Specialty:  Administrative Position Type:  Full-time Shift Length:  8 hour shift Shift Type:  Day       James

PURPOSE:   Under general direction, the successful candidate will monitor, repair, and improve manufacturing equipment performance. Responsibilities: Diagnose facility and machine related problems using analytical skills, standard practices, and techniques. Repair and maintain manufacturing and R&D equipment. Design and create test fixtures and jigs for various R&D and manufacturing equipment. Write equipment specifications and preventive maintenance procedures to optimize equipment performance and processes. Identify and suggest equipment upgrades and replacements with justification. Set up spare parts inventory and stocking levels. Resolve issues by root cause analysis and develop plan to eliminate or minimize repeat problems. Requirements: 2 year college degree or equivalent experience Proficient using various hand, power, and machine shop tools Read and understand electronic, electrical, pneumatic, hydraulic, and facilities drawings or schematics Experience in programming and maintenance Experience with pneumatic and hydraulic systems Excellent verbal and written communication, and detailed documentation skills Self-motivated and a self-starter with hands-on skills Team D Jessica Fowlkes

POSITION SUMMARY Provides targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members by delivering individualized programs based upon the members unique needs and preferences. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing. Fundamental Components: A Health Concierge answers questions and resolves issues as a single-point-of-contact based on phone calls from plan sponsors and members. We provide a customized interaction based on customer preference and individualized needs. Takes ownership of each customer contact to resolve their issues and connect them with additional services as appropriate and responds quickly to meet customer needs and resolve problems while avoiding over-committing. A Health Concierge takes immediate action when confronted with a problem or made aware of a situation and identifies member needs beyond the initial inquiry by answering the unasked questions. Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service and works collaboratively with colleagues to deliver the best customer experience. Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e. assistance with Aetna Navigator, Consultation Opportunities Simple Steps, Cost of Care Tools, Natural Alternatives Program, etc). Through in-depth analysis, identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase post-enrollment member satisfaction. May participate in preparation and presentation of client specific presentations. BACKGROUND/EXPERIENCE desired: Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Effective communication skills, both verbal and written Effective organizational skills and ability to manage multiple tasks. EDUCATION The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. FUNCTIONAL EXPERIENCES Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years TECHNOLOGY EXPERIENCES Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical - Desktop Tools/Microsoft Word/1-3 Years/End User Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User REQUIRED SKILLS Service/Demonstrating Service Discipline/ADVANCED Service/Handling Service Challenges/ADVANCED Service/Providing Solutions to Constituent Needs/FOUNDATION DESIRED SKILLS Leadership/Creating Accountability/FOUNDATION Leadership/Driving a Culture of Compliance/FOUNDATION Service/Creating a Differentiated Service Experience/FOUNDATION ADDITIONAL JOB INFORMATION Our Government Services team is hiring Health Concierge to support growth in our Public Sector & Labor membership. Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care. Must be able to work an 8-hour shift between 7:00 AM to 7:00 PM, Monday through Friday, schedules may rotate. Excellent attendance and punctuality are requirements of this position. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come. We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.     Team C Gary Munson

Description: Handles provider customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. 59906 Fundamental Components: - Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. - Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines. - Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health. - Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member. - Anticipates customer needs. Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. - Uses customer service threshold framework to make financial decisions to resolve member issues. - Explains member's rights and responsibilities in accordance with contract. - Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system. - Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues. - Responds to requests received from Aetna's Law Document Center regarding litigation; lawsuits - Handles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits. - Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. - Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management. - Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary. - Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received. Background Experience: - Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. - Experience in a production environment. Additional Job Information: Experience in a production environment. Customer Service experience in a transaction based environment such as a call center or retail location preferred Ability to multi-task to accomplish workload efficiently. Understanding of medical terminology. Oral and written communication skills. Ability to maintain accuracy and production standards. Negotiation skills. Technical skills. Problem solving skills. Attention to detail and accuracy. Analytical skills. Required Skills: Leadership - Driving Change, Service - Working Across Boundaries Desired Skills: Service - Creating a Differentiated Service Experience, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position.         Gary Munson\ https://www.aetnacareers.com/job/west-sacramento/customer-service-representative/41/12186076  

Examples of Knowledge and Abilities Knowledge of Medical office practices, procedures and techniques, including venipuncture, skin puncture, injections and sterile technique Basic medical terminology Basic anatomy and physiology Purposes and objectives of public health organizations The problems, needs, attitudes and behavior patterns of physically, socially, educationally or economically disadvantaged or disabled persons Special skills classes require sufficient knowledge to speak, read, and/or write fluently the language identified in the class title; and/or knowledge of the subcultural group encompassing but not limited to, the various characteristics, problems and social customs unique to the group Ability to Understand and apply laws, regulations, procedures and protocols Perform venipunctures, skin punctures and injections with speed, accuracy and minimal discomfort to patients Accurately obtain, record and provide patient data and instructions Communicate clearly with a diverse population of co-workers, patients and the public Establish and maintain effective working relationships Understand and accept differences in attitudes toward health problems resulting from medical, cultural, financial or other reasons Special skills classes require the ability to communicate effectively in the specified language and/or use knowledge of the subcultural group to provide specified services to clientele. For example, some positions in the class of Medical Assistant (Lv II) - Laotian Language and Culture may require the ability to interpret and translate in a specific language such as Hmong, Mien, or Lao. Incumbents in special skills positions in this class use the specific language skill in the performance of the duties of the class and may act as consultants to others regarding clients whose primary language is Hmong, Mien, or Lao Lift supplies and/or medical equipment weighing 30 lbs or less       Employment Qualifications Minimum Qualifications : Either : 1. Six months paid or unpaid experience in a private, public or military physician's office, medical clinic, hospital or other medical facility which has provided the required knowledge and abilities. Or : 2. Six months paid or unpaid experience as an Emergency Medical Technician, Paramedic, or other medical-related service which has provided the required knowledge and abilities. Or : 3. Completion of a medical assisting certificate program, in which, the major is designed to provide the skills necessary to succeed in Level I positions. Certificate program must involve internship, clinical rotation, and/or practical experience working in a physician's office, hospital, clinic or other appropriate locations. Note : If you are qualifying under Pattern 3 of the Minimum Qualifications, a copy of certificate program must be submitted with application. Special Requirements : Working Conditions:   Incumbents may be required to work, regularly or periodically, evenings and weekends Incumbents will be required to have, or obtain, and maintain a valid CPR certificate Incumbents must be willing and able to work with persons infected with communicable diseases and to collect samples of human fluids and wastes including blood, sputum, urine and stool Physical Requirements: Incumbents must possess and maintain sufficient strength and the agility to: Assist in patient ambulation and transfers Prepares, stock, and maintains clean examination rooms and other responsibilities requiring repeated standing and walking Frequent pushing/pulling and bending/squatting; and occasional medical equipment operation Lift 30 lbs. or less Administer injections/draw blood; apply/change dressings, splints and casts; and other duties requiring constant holding, reaching, grasping, writing and need for repetitive motion Special Skills Language Requirement: Incumbents in the following special skills classes use the specific language and/or subcultural knowledge in the performance of typical tasks shown. In addition, incumbents translate and interpret using standard English and a language other than standard English; and/or act as a consultant to others regarding the specific subcultural group.   Cambodian Language and Culture Chinese Language and Culture Laotian Language and Culture Mexican/Spanish Language and Culture Romanian Language and Culture Russian Language and Culture Vietnamese Language and Culture Probationary Period The probationary period for this classification is six (6) months             Gary Munson https://www.governmentjobs.com/careers/sacramento/jobs/1395359/medical-assistant-level-i-ii-including-special-skills-classes?keywords=Medical%20Assistant%20Level%20I%2FII&pagetype=jobOpportunitiesJobs

  Job Title:   Respiratory Care Practitioner II - RUHS Respiratory Care   Job ID:   18497   Location: Moreno Valley     Regular/Temporary:   Regular   Salary Min:   Salary Max:   $312,000.00   $24,960.00           OVERVIEW   The incumbent in this class will perform all Respiratory Therapy modalities. The most competitive candidates will understand modes of ventilation and will be able to draw and analyze blood gases, perform patient assessment, airway maintenance and respond to the Rapid Response Team and Code Blue calls. Highly desired certifications: Pediatric Advanced Life Support (PALS), issued through the American Heart Association. Neonatal Resuscitation Program (NRP),  issued through the American Heart Association.     ABOUT THE COUNTY OF RIVERSIDE   Riverside County offers diversity that few locations can match.  To find out more, please visit http://www.countyofriverside.us.     ABOUT THE DEPARTMENT   Riverside University Health System (RUHS) is an integrated health system delivering exceptional care to residents of Riverside County, through a network of skilled healthcare professionals.  RUHS includes the 439-bed Medical Center in Moreno Valley accredited by the Joint Commission, 10 Federally Qualified Health Centers (FQHCs), specialty clinics, and the departments of Behavioral and Public Health.  RUHS is a teaching organization that provides training for doctors, nurses and allied health professionals, and is affiliated with Loma Linda University, University of California System and Western University of Health Sciences.  RUHS employs about 6,000 team members. The RUHS-Medical Center is a Level II Trauma Center and provides high quality adult and pediatric acute care, emergency and trauma medical care, and specialized health services that include the Stroke Center and chronic disease management.  The FQHCs, located throughout Riverside County, deliver comprehensive outpatient primary and preventive care.  Community-based services for adults and children with mental health issues and substance abuse challenges are provided by the RUHS-Behavioral Health Department.  The RUHS-Public Health Department offers a wide range of services and programs, such as disease control, children's medical services and nutrition services, to promote and protect the health of the residents of Riverside County. The RUHS is committed to the health and well-being of all communities in Riverside County.     JOB DESCRIPTION   Under supervision, administrators therapeutic gases, aerosolized medications, and basic pulmonary hygiene; provides cardiopulmonary resuscitation (CPR) when needed to patients with cardiopulmonary disorders; and performs other related duties as required. The Respiratory Care Practitioner II, Registered class represents the fully qualified working level in the Respiratory Care Practitioner (RCP) series. Incumbents in this class are characterized by their responsibility for providing respiratory care services as prescribed by a physician in the emergency room, non-critical ambulatory or ward, and are routinely assigned to critical care areas. The RCP II, Registered is distinguished from the RCP I, Registry Eligible in that incumbents can be assigned the most critical ventilator patients; are required to perform more advanced blood gas laboratory responsibilities; may have to act in a lead position within the intensive care units; may be required to assume lead duties in the absence of a Supervising RCP; and have obtained full registration from the Respiratory Care Board, California State Department of Consumer Affairs.     EXAMPLES OF ESSENTIAL DUTIES   Perform the full range of respiratory care services as prescribed by a physician; perform basic respiratory patient assessments; monitor patients undergoing respiratory care. Provide and monitor mechanical ventilatory support. Report changes in patient's condition to medical or nursing personnel; make recommendations to physicians and nursing personnel when change in care is indicated. Perform CPR; perform arterial punctures and blood gas analysis. Record information in the patient's medical record; provide patient/family education and instruction in respiratory care, as needed. Provide instruction in respiratory techniques to other personnel, as needed. Routinely assigned to all critical care environments. Assume supervisory duties in the absence of a Supervising RCP; perform daily blood gas laboratory quality controls and maintenance procedures; required to make shift workload and duty assignments.     RECRUITING GUIDELINES   Education: Graduation from an accredited college or university with an Associate of Science Degree in Respiratory Therapy. Experience: None required. For Hyperbaric Oxygen Therapy Assignments: A minimum of two years in Wound or Hyperbaric experience in an acute care hospital is preferred. Knowledge of: Principles and practices used in the operation of respiratory care treatments and equipment; signs and symptoms of cardiopulmonary diseases; patient assessments and documentation of observations in medical records. Ability to: Use respiratory care equipment and techniques for effective treatment of a variety of cardiopulmonary diseases; identify and intervene with minor repairs on various respiratory equipment; follow both oral and written instructions of the physician and hospital staff; effectively communicate with other members of the healthcare team; instruct others in the proper use and operation of respiratory care equipment or techniques.     WHO MAY APPLY   This recruitment is open to all applicants.     APPLICATION PERIOD   The preliminary closing date for this posting is Sunday, September 01, 2019, at 11:59 pm however postings may close at any time. Applications received prior to the closing date will be considered based on the information submitted.  Changes or alterations cannot be accepted.  No late applications will be permitted. Applications must be submitted through Job Gateway at http://www.rc-hr.com/Careers/JobGateway.aspx Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Upload a copy of any license(s), degrees, and/or related employment documents to your Job Gateway account. BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.           Jason Bailey  

  Job Title:   Behavioral Health Services Supervisor - San Jacinto   Job ID:   15997   Location: San Jacinto     Full/Part Time:   Full-Time   Regular/Temporary:   Regular   Salary Min:   Salary Max:   $98,730.11   $68,015.58   OVERVIEW   Riverside University Health Systems - Behavioral Health is recruiting for a Behavioral Health Service Supervisor for the New Life Program in San Jacinto. This position will also supervise the AB 109 housing staff in the Desert Region of the County. Incumbents will be overseeing a multi-disciplined cadre of mental health staff.  As such, the incumbent will be responsible for all facets of supervision: planning, operation, control, and evaluation; recommending and implementing changes in program, policy, and procedures as necessary.  They will oversee the daily activities of a clinic consisting of several psychiatrists, therapists, clerical staff, peer specialists, behavioral health specialists, as well as several interns.  Additionally, the incumbent will assist in the development and monitoring of the clinics budget for various programs, and will provide statistical reports on performance for the various programs offered by the clinic.  Finally, as supervisor, the incumbent will direct workload, evaluate employees assess and manage staffing levels accordingly. Competitive candidates will have supervisory experience of staff who will provide both case management to those in transitional housing and at times some direct street-based homeless outreach services along with a history of full-service case management experience and AB 109 experience. This recruitment will remain open until filled. The certification list generated from this recruitment may be used to fill any other mission-critical Behavioral Health Service Supervisor vacancies that may occur in the coming weeks.     ABOUT THE COUNTY OF RIVERSIDE   Riverside County offers diversity that few locations can match.  To find out more, please visit http://www.countyofriverside.us.     ABOUT THE DEPARTMENT   The goal of the Riverside University Health System (RUHS) Department of Behavioral Health is to provide culturally sensitive community-based services for people experiencing a mental illness or addiction to substance(s); for children with serious emotional problems; and for people needing the protection of public guardianship. The Department exists to help consumers achieve and maintain an optimal level of personal and social functioning.     JOB DESCRIPTION   Under general direction, plans, organizes, and directs the activities of one or more functional units within a regional or major mental health services program; supervises the work of a multidisciplinary staff engaged in planning and providing a variety of mental health services to individuals, groups, and the community; and performs other related duties as required. The Mental Health Service Supervisor is the first line supervisor in charge of one or more functional units and is responsible for planning or implementing specialized mental health services for adults, children, or adolescents within an assigned program or geographic area. Incumbents are further responsible for maintaining the quality of staff performance and workload standards. The Mental Health Service Supervisor class is distinguished from the Mental Health Services Manager in that the latter class is responsible for the management of a comprehensive regional services program or a major Countywide program. The Mental Health Service Supervisor class is further distinguished from the Mental Health Service Supervisor-LP by the latter's additional responsibility for conducting and supervising work requiring an advanced knowledge of psychological diagnostic and treatment methods, including projective techniques and psychological tests. The Mental Health Service Supervisor is further distinguished from the Senior Clinical Therapist class in that the former is the full-scope supervisor over licensed and unlicensed professional staff, while the latter is the lead level clinician class.     EXAMPLES OF ESSENTIAL DUTIES   Plan, assign, direct, supervise, and coordinate the work of multidisciplinary staff providing mental health treatment services, social and rehabilitation services, and consultation and education services to consumers, public and private agencies, and the community. Evaluate overall activities of a unit or program, including methods and procedures for effectiveness and consistency with program goals and objectives, and recommend and implement changes in program, policies, and procedures as necessary. Evaluate performance of personnel and take or recommend appropriate course of action; interview, select, and recommend on the hiring of new staff members. Provide guidance to subordinates on departmental philosophy, goals and objectives, policies and procedures through casework conferences, staff meetings, and work review; assist and participate in the development and coordination of in-service training and staff development programs. Make or review decisions on difficult consumer assessment and casework matters. Work with other public, private, and community organizations providing health and human services to mentally and emotionally disabled individuals to gain and ensure cooperation in achieving program goals; participate in mental health conferences and local area committees; may participate in regional or Countywide community needs assessment and program planning, development, and evaluation activities. Assist in preparing annual budget requirements for unit and monitor expenditures to ensure unit is within funding provisions; prepare reports and correspondence regarding workload statistics, casework and unit methods, and procedures. Facilitate and coordinate community-planning process that informs the Department on community mental health needs. Identify priority populations in need of specialized mental health services. Design and develop programs and effective strategies that demonstrate positive outcomes for various populations, including those who have been underserved or inappropriately served as a result of their ethnicity, gender, sexual orientation, age or other factors.     RECRUITING GUIDELINES   OPTION I Experience: Three years of post-license professional experience in a psychiatric or mental health setting providing direct client services which must have included: client assessment and evaluation, development and implementation of appropriate treatment plans, providing psychotherapy or mental health counseling, and providing indirect services involving information, consultation, and educational services to staff and community; AND License: Possession of a valid license to practice as a Licensed Clinical Social Worker, Professional Clinical Counselor, or Marriage and Family Therapist issued by the California State Board of Behavioral Science Examiners. Candidates recruited from out-of-state must possess an out-of-state license to practice in one of the above stated options. Individuals hired under this option shall obtain their license to practice issued by the California Board of Behavioral Sciences within three years of date of hire. During the interim three years, the incumbent shall be eligible for a Mental Health Professional Licensing Waiver Request approved by the State of California Health and Human Services Agency. Candidates qualifying with the Licensed Professional Clinical Counselor option must have completed additional education and training as defined below: 1) Six semester units or nine quarter units specifically focused on the theory and application of marriage and family therapy, OR a named specialization or emphasis area on the qualifying degree in marriage and family therapy, marital and family therapy, marriage, family, and child counseling, or couple and family therapy; 2) No less than 500 hours of documented supervised experience working directly with couples, families, or children; and 3) A minimum of six hours of continuing education specific to marriage and family therapy, completed in each license renewal cycle. OPTION II Education: Possession of a Master's degree from an accredited college or university in mental health, psychiatric, public health nursing, or a closely related field. (The required Master's degree may be substituted with a Bachelor's degree from an accredited school of nursing and one additional year of qualifying experience.) AND Experience: Three years of professional nursing experience in a psychiatric or mental health setting providing direct client services which must have included: client assessment and evaluation, development and implementation of appropriate treatment plans, providing psychotherapy or mental health counseling, and providing indirect services involving information, consultation, and educational services to staff and community. AND License: Possession of a current license to practice as a Registered Nurse in the State of California. BOTH OPTIONS Knowledge of: The characteristics and social aspects of mental and emotional disorders and their effect on the individual in the community; the principles and techniques of diagnosis, treatment, and rehabilitation of individuals with mental or emotional disorders; the range of treatment services provided by comprehensive community mental health programs; the kinds of mental health resources normally found in the community; the principles of community organization; principles and techniques of effective supervision and training; laws, rules, and regulations governing publicly funded mental health services in California. Ability to: Plan, organize, and direct the work of subordinate staff; organize and interpret data pertinent to community program planning, caseload management; evaluate program effectiveness; analyze problems, generate and evaluate alternatives, teach practical conclusions, and recommend and adopt effective courses of action; provide effective leadership and consultation to staff in casework treatment methods and in professional development; understand and interpret procedures, regulations, and legal implications of casework or treatment services; communicate the goals and objectives of the County's Mental Health Services Program to staff, members of the community, and other interested individuals; establish and maintain effective working relationships with staff, community groups, and other public and private agencies.     OTHER REQUIREMENTS   License: Possession of a valid California Driver's License will be required.    VETERAN PREFERENCE REQUEST   If you are a veteran, a spouse of a 100% disabled veteran, or a surviving spouse of a veteran who died of service-connected causes, submit a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) to the Human Resources Department at recruiting@rivco.org. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. All documentation referenced above should be submitted to recruiting@rivco.org before this job posting expires. Please remember that you will need to resubmit your Member-4 Form DD-214 (or NGB-22), and a copy of your letter of disability (if applicable) for some public safety positions even if you have submitted one in the past to the County of Riverside.     WHO MAY APPLY   This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the Department/Agency may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.     APPLICATION PERIOD   The preliminary closing date for this posting is Sunday, September 15, 11:59 PM PST however postings may close at any time. Applications received prior to the closing date will be considered based on the information submitted.  Changes or alterations cannot be accepted.  No late applications will be permitted. Applications must be submitted through Job Gateway at http://www.rc-hr.com/Careers/JobGateway.aspx Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Upload a copy of any license(s), degrees, and/or related employment documents to your Job Gateway account. BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.         Jason Bailey      

Job Title:   Behavioral Health Specialist III - RUHS (Substance Abuse Prevention & Treatment Pgrm)   Job ID:   18466   Location: Riverside;Corona     Regular/Temporary:   Regular   Salary Min:   Salary Max:   $61,595.00   $39,090.00           OVERVIEW   The Riverside University Health Systems - Behavioral Health Department has three (3) vacancies for a Behavioral Health Specialist III for the Substance Abuse Prevention and Treatment (SAPT) program that will be stationed in Riverside and Corona, CA. These positions will provide substance abuse prevention and treatment to consumers with co-occurring disorders while also providing individual and group counseling. Additionally, the incumbents will assist clients in locating community resources, conduct case management, and provide educational assistance to consumers. They will conduct field work, and meet with the consumer and conduct home visits, community outreach, and will work with inter-agencies and outer-agencies. A California Driver's license will be required. Candidates are required to be registered or certified at date of application as an Alcohol and Other Drug (AOD) Counselor and to have a valid Alcohol and Other Drug (AOD) certification or registration in accordance with the certification requirements as pursuant to Sections 11755, 11864, 11876 (a), and 11834.50 of the California Health and Safety Code and Sections 9846, 10125 and 10564 of the California Code of Regulations. The only Alcohol and Other Drug Agency Certification the County of Riverside can accept are either from the California Consortium of Addictions Programs and Professionals (CCAPP) or the California Association of DUI Treatment Programs. The County of Riverside cannot accept an Alcohol and Other Drug Certification or student registration from the California Association for Drug/Alcohol Educators or the Breining Institute.     ABOUT THE COUNTY OF RIVERSIDE   Riverside County offers diversity that few locations can match.  To find out more, please visit http://www.countyofriverside.us.     JOB DESCRIPTION   Under general supervision, teams with behavioral health professionals in planning and providing behavioral health services; provides general counseling, case management, community outreach, and prevention services; and performs other related duties as required. The Behavioral Health Specialist III is the journey level classification in the Behavioral Health Specialist series and reports to a supervisory or mid-level manager position. Incumbents team with behavioral health professionals in the provision of client or participant treatment and prevention services to directly assist clients or participants in the utilization of appropriate community resources, provide education and information to the community, and provide support, encouragement, advocacy, and related services in order to assist the client or participant in coping with immediate situations with no attempt to modify or change the consumer's personality structure. The Behavioral Health Specialist series differs from the Clinical Therapist series in that the latter, due to advanced education and experience, uses independent judgment in making diagnoses, developing treatment plans, and providing a wide range and variety of behavioral health services including psychotherapy. The Behavioral Health Specialist III is distinguished from the Behavioral Health Specialist II class by the former's assignment of primary case responsibilities in the Substance Abuse Program and the specialized knowledge and skills required to work with alcoholics, drug abusers, and other substance abusers, and to deliver effective prevention services. This class is further distinguished by the responsibility of providing one or more types of client services, including screening and referral to a variety of substance abuse programs, substance abuse counseling, community outreach, and prevention activities.     EXAMPLES OF ESSENTIAL DUTIES   Interview, evaluate, and counsel clients relative to alcoholism or drug abuse. Refer clients to County operated and/or community treatment facilities (e.g., detoxification centers, hospitals, recovery homes, residential treatment programs, or DUI program providers). Provide individual and group counseling sessions for clients and their families affected by substance abuse. Participate in joint County-community agency efforts in providing educational and prevention services to control and prevent substance abuse. Under direct supervision, monitor and evaluate program providers and determine compliance with program requirements; assist in planning, organizing, coordinating, and implementing program design within the program; assist in resolving crises for clients and their families. Participate in substance abuse treatment and prevention programs; conduct community visits to assist substance abuse clients and their families achieve success in the program. Monitor client's course after discharge to ensure continuum of care and provide for adjustment. Under supervision, may monitor a variety of County and state mandated program providers by conducting site visits and record reviews to ensure compliance with County and state mandates. Assist in making preliminary recommendations as to the appropriateness and quality of treatment and prevention services; may analyze new and current legislation on the delivery of program services. Provide educational presentations on the abuse of alcohol and other drugs. Prepare and maintain records, reports, and correspondence regarding substance abuse cases; maintain records on client case work.     RECRUITING GUIDELINES   OPTION I Education: Completion of 30 semester or 45-quarter units from an accredited college or university, preferably with course work in psychology, sociology, behavioral science, or a closely related field to the assignment. (Additional qualifying experience may be substituted for the required education on the basis of one year of experience being equal to 30 semester or 45-quarter units of college coursework.) Experience: One year providing individual or group counseling to individuals in a substance abuse treatment program/facility. This experience must have included responsibility for assessing, evaluating, designing treatment plans, and making referrals, either individually or as part of a team led by a substance abuse or medical professional, for substance abuse clients. OPTION II (Applicable only to Behavioral Health Specialist positions assigned to the Mental Health Substance Abuse Friday Night Live Program, which is focused on substance abuse prevention, community education, and program planning.) Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with course work in education or a behavioral science related field. (Additional qualifying experience may be substituted for the required education on the basis of one year of experience being equal to 30 semester or 45-quarter units of college coursework.) Experience: One year providing direct evidence-based prevention services in a recognized substance abuse prevention program. ALL OPTIONS Knowledge of: Basic principles and practices involved in improving behavioral health; laws, rules, and regulations governing a public substance abuse agency; counseling techniques applicable to substance abuse treatment and prevention; social, cultural, psychological, and economic factors relating to substance abuse; public agency, community resources, community based support systems, and their functions. Ability to: Work effectively with a variety of different agencies, organizations, and individuals; interview and evaluate clients experiencing substance abuse problems; counsel and guide clients toward independence from substance abuse; assess and monitor program providers and develop recommendations; communicate effectively in verbal and written form; assist in the development and implementation of new ideas, methods, and programs related to substance abuse treatment and substance abuse prevention.     OTHER REQUIREMENTS   License/Certificate: Possession of a valid California Driver's License may be required. Candidates are required to be certified at date of application as an Alcohol and Other Drug (AOD) Counselor and to have a valid Alcohol and Other Drug (AOD) certification in accordance with the certification requirements as pursuant to Sections 11755, 11864, 11876 (a), and 11834.50 of the California Health and Safety Code and Sections 9846, 10125 and 10564 of the California Code of Regulations through either the California Consortium of Addictions Programs and Professionals (CCAPP) or the California Association of DUI Treatment Programs.(CADTP).     VETERAN PREFERENCE REQUEST   If you are a veteran, a spouse of a 100% disabled veteran, or a surviving spouse of a veteran who died of service-connected causes, submit a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) to the Human Resources Department at recruiting@rivco.org. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. All documentation referenced above should be submitted to recruiting@rivco.org before this job posting expires. Please remember that you will need to resubmit your Member-4 Form DD-214 (or NGB-22), and a copy of your letter of disability (if applicable) for some public safety positions even if you have submitted one in the past to the County of Riverside.     WORK SCHEDULE   The work schedule for this position is 9/80.     WHO MAY APPLY   This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the Department/Agency may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.     APPLICATION PERIOD   The preliminary closing date for this posting is Tuesday, August 27, 2019 at 11:59 pm however postings may close at any time. Applications received prior to the closing date will be considered based on the information submitted.  Changes or alterations cannot be accepted.  No late applications will be permitted. Applications must be submitted through Job Gateway at http://www.rc-hr.com/Careers/JobGateway.aspx Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Upload a copy of any license(s), degrees, and/or related employment documents to your Job Gateway account. BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.           Jason Bailey  

  Job Title:   Occupational Therapist I/II - Palm Springs   Job ID:   18509   Location: Palm Springs     Full/Part Time:   Full-Time   Regular/Temporary:   Regular   Salary Min:   Salary Max:   $108,345.00   $64,357.90           ABOUT THE COUNTY OF RIVERSIDE   Riverside County offers diversity that few locations can match.  To find out more, please visit http://www.countyofriverside.us.     ABOUT THE DEPARTMENT   Riverside University Health System (RUHS) is an integrated health system delivering exceptional care to residents of Riverside County, through a network of skilled healthcare professionals.  RUHS includes the 439-bed Medical Center in Moreno Valley accredited by the Joint Commission, 10 Federally Qualified Health Centers (FQHCs), specialty clinics, and the departments of Behavioral and Public Health.  RUHS is a teaching organization that provides training for doctors, nurses and allied health professionals, and is affiliated with Loma Linda University, University of California System and Western University of Health Sciences.  RUHS employs about 6,000 team members. The RUHS-Medical Center is a Level II Trauma Center and provides high quality adult and pediatric acute care, emergency and trauma medical care, and specialized health services that include the Stroke Center and chronic disease management.  The FQHCs, located throughout Riverside County, deliver comprehensive outpatient primary and preventive care.  Community-based services for adults and children with mental health issues and substance abuse challenges are provided by the RUHS-Behavioral Health Department.  The RUHS-Public Health Department offers a wide range of services and programs, such as disease control, children's medical services and nutrition services, to promote and protect the health of the residents of Riverside County. The RUHS is committed to the health and well-being of all communities in Riverside County.     JOB DESCRIPTION   RUHS is seeking an Occupational Therapist I/II to work with the California Children's Services Medical Therapy Program. Under general supervision, and according to physician referral, works with children with special healthcare needs from birth up to 21 years old. Responsible for evaluations,  plan and administer occupational therapy treatments, assessments, including assessments of durable medical equipment, splint fabrication, coaching and home program creation, plan and administer occupational therapy treatments, adaptation of environments, using graded tasks and activities, for the purpose of aiding the patient's physical, mental, developmental, cognitive and emotional rehabilitation; to test and evaluate the pediatric patient's ability to do the daily activities and other work that is important to them.     EXAMPLES OF ESSENTIAL DUTIES   Plans and administers therapy treatments directed toward increasing the range of motion, muscle strength, and assisting coordination of movements. Assesses mentally and physically impaired patients and provides physician with initial functional assessments, specialized test results, and daily progress notes and discharge notes, as well as verbal reports through interdisciplinary conferences; functional assessments to determine patient's functional independence. Works as a member of the interdisciplinary rehab team; medical record review to provide comprehensive assessment. Educates patient and family to home exercises, self care and daily living activities, design, fabrication and application of splints and orthotic devices, emphasize muscle reeducation involving reach, grasp, release, opposition, coordination, relaxation and balance; adapts games, arts and crafts, housekeeping tasks, and other activities as therapeutic exercise; plans and supervises group activities. Sets long and short term goals for treatment in conjunction with physician and patient, attends interdisciplinary treatment planning meetings, maintains age specific competency, recommends and dispenses adaptive equipment, completes Medicare and Medi-Cal documentation. Provides clinical instruction to occupational therapy students; trains aides and volunteers to assist with department routine, orders supplies, other duties as assigned.     RECRUITING GUIDELINES   Occupational Therapist I: License: Licensed as an Occupational Therapist through the Board of Occupational Therapy with the state of California. Occupational Therapist II: Experience: One year of supervised experience as a licensed Occupational Therapist, preferably having worked with children with special healthcare needs. For either level, graduation from an accredited college or university with a bachelor's degree in health sciences or related field. Must have excellent case management skills to manage a moderately large caseload and be  computer savvy with excellent working knowledge of Microsoft Office Suite. Knowledge of: Therapeutic techniques, activities, and equipment used in occupational therapy work; the theory of mental and physical rehabilitation underlying the practices of occupational therapy; the skeletal anatomy, kinesiology, neurology and the objectives of occupational therapy assessment and treatment; human development, current treatment protocols for common diagnoses. Ability to: Plan organize and conduct an occupational therapy treatment program; apply occupational therapy techniques in observing, testing, and evaluating patients; deal effectively with patients and their families with diseases, disorders, physical and mental impairments, activity limitations, participation restrictions, maintain required documentation in the medical record and complete appropriate Medicare and Medi-Cal authorizations. ***All Candidates must have a valid California Driver's License***.     SUPPLEMENTAL INFORMATION   Job Competencies Work Performance Measures The occupational therapist must maintain age specific/diagnosis related competencies, technical skills competencies. Works independently and seeks out additional responsibilities beyond the normal scope of the job. Works to improve customer service. Maintains flexibility in coping with a high volume of patients. Maintain competency as a clinical instructor.     OTHER REQUIREMENTS   License: Licensed as an Occupational Therapist through the Board of Occupational Therapy with the state of California.   VETERAN PREFERENCE REQUEST   If you are a veteran, a spouse of a 100% disabled veteran, or a surviving spouse of a veteran who died of service-connected causes, submit a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) to the Human Resources Department at recruiting@rivco.org. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. All documentation referenced above should be submitted to recruiting@rivco.org before this job posting expires. Please remember that you will need to resubmit your Member-4 Form DD-214 (or NGB-22), and a copy of your letter of disability (if applicable) for some public safety positions even if you have submitted one in the past to the County of Riverside.     WHO MAY APPLY   This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the Department/Agency may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County. Applicants currently employed within RUHS or the County may be considered before other applicants depending on the volume of applications received.     APPLICATION PERIOD   The preliminary closing date for this posting is Tuesday, August 27th at 11:59 pm however postings may close at any time. Applications received prior to the closing date will be considered based on the information submitted.  Changes or alterations cannot be accepted.  No late applications will be permitted. Applications must be submitted through Job Gateway at http://www.rc-hr.com/Careers/JobGateway.aspx Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Upload a copy of any license(s), degrees, and/or related employment documents to your Job Gateway account. BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.           Jason Bailey  

ABOUT THE COUNTY OF RIVERSIDE   Riverside County offers diversity that few locations can match.  To find out more, please visit http://www.countyofriverside.us.     ABOUT THE DEPARTMENT   The goal of the Riverside University Health System (RUHS) Department of Behavioral Health is to provide culturally sensitive community-based services for people experiencing a mental illness or addiction to substance(s); for children with serious emotional problems; and for people needing the protection of public guardianship. The Department exists to help consumers achieve and maintain an optimal level of personal and social functioning.     DEPARTMENT DETAILS   Opportunities available: -Emergency and Consultation/Liaison Psychiatrists in Riverside -Outpatient services for adult/older adult/ and children -Detention psychiatry positions in County jails     JOB DESCRIPTION   Under general direction, positions in this series are expected to perform specialized psychiatric/medical services involving the examination, diagnosis, and treatment of patients/clients receiving County mental health services; to assist in providing training and educational programs; and to perform other work, as required. This class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (2), (5) or (6) of the County Management Resolution and serves at the pleasure of the Medical Director, Mental Health Services.     EXAMPLES OF ESSENTIAL DUTIES   Assumes medical responsibility for patients/clients under their direct care/and supervision. Conducts comprehensive psychiatric assessments/evaluations and mental status examinations (MSEs) of patients/clients, and providing multi-axial diagnoses according to the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) approved by the American Psychiatric Association (APA). Obtains and reviews data, including laboratory and other diagnostic procedures or consultations pertinent to the evaluation and treatment of patients/clients. Provides detailed written reports of assessments/evaluations, MSEs, diagnoses and summaries of treatment provided, and completes all medical records as required. Provides specialized expertise in the development and implementation of individualized mental health treatment planning for assigned patients/clients. Provides competent psychotropic medication treatment and other psychiatric treatments to meet the needs of assigned patients/clients. Evaluates and treats assigned patient/clients utilizing sub-specialized psychiatric training and certifications. Provides psychiatric services in outpatient clinics, residential treatment programs, emergency rooms and other settings. Provides consultation, review, and guidance to Staff Psychiatrist I, II, and III physicians in the evaluation and treatment of patients within their psychiatric sub-specialty area(s) of certification. Advises the medical director and administration about polices and issue relating to the evaluation and treatment of psychiatric sub-specialty populations. Participates in quality assurance, quality improvement and performance improvement programs and activities, including medical staff review. Provides consultative and training services for practicum students and non-physicians regarding psychiatric sub-specialty area(s) of certification. Provides expert advice and counseling for families and others involved regarding patient/client issues, problems and course of treatment. Presents information about mental disorders and their treatment to community groups and agencies. Prepares legal and other Court-related documents, written reports, and provides Court testimony as necessary. Participates in medical staff committee work as assigned and performs related tasks as required.     RECRUITING GUIDELINES   Staff Psychiatrist II: Experience: Must have completed at least three years of post-internship training or at least four years in an approved psychiatry residency training program, and be qualified for examination to become Board Certified by the American Board of Psychiatry and Neurology in psychiatry. Knowledge of: The principles and practices of psychiatry including individual, group and family psychotherapy, and the specialized techniques, procedures, and equipment used in psychiatry, appropriate to the level of psychiatry residency training that they are in. Ability to: Perform psychiatric/medical services in general psychiatry; evaluate and prescribe medication, (including controlled substances) and other treatments; provide qualified, reimbursable services under guidelines of Medicare, Medi-Cal, and other funding sources; establish and maintain effective working relationships with patients/clients, staff, and others. Staff Psychiatrist III: Experience: Must be Board Certified by the American Board of Psychiatry and Neurology in general psychiatry. Knowledge of: The principles and practices of psychiatry including individual, group and family psychotherapy, and the specialized techniques, procedures, and equipment used in psychiatry, appropriate to the level of psychiatry residency training that they are in. Ability to: Perform specialized psychiatric/medical services in general psychiatry; evaluate and prescribe medication, (including controlled substances) and other treatments; provide qualified, reimbursable services under guidelines of Medicare, Medi-Cal, and other funding sources; establish and maintain effective working relationships with patients/clients, staff, and others. Staff Psychiatrist IV: Experience: Must be Board Certified by the American Board of Psychiatry and Neurology, in general psychiatry and be Board Certified in at least one other sub-specialty area of psychiatry. Knowledge of: The principles and practices of psychiatry including individual, group and family psychotherapy, and the specialized techniques, procedures, and equipment used in psychiatry, appropriate to the level of psychiatry residency training that they are in. Ability to: Perform specialized psychiatric/medical services in general psychiatry; evaluate and prescribe medication, (including controlled substances) and other treatments; provide qualified, reimbursable services under guidelines of Medicare, Medi-Cal, and other funding sources; establish and maintain effective working relationships with patients/clients, staff, and others.     OTHER REQUIREMENTS   License or Certification: Possession of a valid Physician's and Surgeon's Certificate issued by the State of California. Possession of a Controlled Substance Registration Certificate issued by the United States Department of Justice, Drug Enforcement Administration. Possession of a valid California Driver's License.     WHO MAY APPLY   This recruitment is open to all applicants.           Jason Bailey