4 jobs found

Responsible for providing management of the casino floor for all Table Games, Bingo, Poker and Slot Operations/ Technical in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations. Interacts effectively with the public and Team Members. Performs excellent guest service at all time.   Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.   Assists with the analysis of Table Games, Slots, Bingo and Poker to endure maximum profitability and efficiency.   Ensures the efficient operation of all table games, poker, bingo and slot operations/technical on an assigned shift.   Reviews and evaluates on a regular basis table games, poker room, bingo and slots guest service departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.   Oversees departmental operations on assigned shift in the absence of departmental directors.   Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.   Maintains awareness of current promotional programs and new gaming devices while overseeing player development within Table Games, Slots, Bingo and the Poker Room.   Promotes positive guest relations and resolves and/or investigates guest problems or disputes.  Reviews disciplinary actions initiated by staff.   Maintains visibility to all internal and external guests while on duty.  Recognizes and interacts with guests and casino staff.   Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.   Coordinates investigations into the resolution of variances to ensure compliance with company policies and employee integrity levels.   Ensures the accuracy of all time, attendance and variance records.   Maintains appropriate staffing levels and equitable scheduling for assigned shift.   Initiates and maintains communication with subordinates, team member, management and other departments.   Adheres to regulatory, departmental and company policies in an ethical manner.   Works any casino position on an emergency basis.   Maintains a consistent, regular attendance record.   Ushers for events as needed by management.   Performs any reasonable request made by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. .                 EDUCATION and/or EXPERIENCE: High School Diploma or GED required.  Bachelor’s degree in accounting, business administration or related field from a four-year college or university or an equivalent combination of education and experience that enables performance in all aspects of the position required. Five years of experience in a management capacity required.  Previous experience in casino operations, hospitality, sales, marketing and/or public relations is preferred.                  SPECIAL QUALIFICATIONS: Must be able to maintain a gaming license.  Strong organizational and communication skills, both verbal and written required.  Sound understanding of specific computer functions, including developing spreadsheets.  Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.                   LANGUAGE SKILLS: Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports (financial) and correspondence.  Ability to speak effectively and respond to questions from guests or the general public, employees, and managers.                   MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.                   REASONING ABILITY: Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Anthony Altemoos Team C  

Responsible for identifying, developing and retaining premium slot players with a strong emphasis on new customer development. Interacts effectively with the public and Team Members. Performs excellent customer service at all time.   Acts as a resource to customers and Team Members by maintaining a working knowledge of the Company’s facilities and special events and advising customers of same, whenever possible.   Attends events to promote and identify potential VIP Players.   Greets customers on the casino floor, establishing rapport with them and providing complimentary amenities based upon specific casino guidelines for levels of play.   Promotes the success of the Player’s Club by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use.   Signs up new players in the Player’s Club.   Resolves miscellaneous customer complaints, referring to the appropriate supervisor when necessary.   Assists customers with reservations for restaurants, theater shows, hotel and accommodations.   Facilitates the effective management of information by attending regularly scheduled departmental meetings.   Prepares correspondence, memos, forms, reports, and other miscellaneous paperwork as needed.   Augments special events through active participation in same.   Observes special events in the lives of our customers by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes whenever possible.   Records information on new customers and updates computer files as needed.   Assists the Slots Department with Jackpots by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded.   Compiles customer feedback and informs management of findings on a regular basis.   Maintains a consistent, regular attendance record.   Ushers as needed by management for events.    Performs any reasonable request made by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor’s degree from a four-year college or university; or four to six years related experience in marketing, player development or guest related services required.   LANGUAGE SKILLS: Ability to read, analyzes, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the Company.   MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.        REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls.  The Employee is occasionally required to reach with hands and arms, and to sit; stoop, crouch, crawl or kneel.     Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   The noise level in the work environment is usually loud when on the casino floor.  When on the casino floor, the Team Member will be exposed to a smoke-filled environment. Anthony Altemoos Team C  

Responsible for ensuring that all accounting activities in the Cage Department are performed accurately and efficiently in accordance with all applicable laws, rules, and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures, and controls.  This position is also responsible for assisting customers with transactions and for balancing various bank drawers within the Cage Department, maintaining accuracy throughout all phases of the balancing process. Interact effectively with the public and Team Members. Performs excellent guest service at all times. Balances assigned bank accurately.  Assists various gaming/non-gaming departments in counting gratuities.  Processes payouts of all Slot Department jackpots short pays and machine hand pays.  Cashes chips and gaming tokens into money for customers in a courteous, timely manner.  Cashes personal checks and traveler's checks for currency.  Accepts and redeems Tito tickets in exchange for currency.  Redeems foreign currency, computing accurate exchange rates for the various currencies received.  Processes marker issuances and buy-back transactions, providing quality service to each customer.  Maintains an adequate supply of cash/coins in the Tito ticket redemption machines throughout the casino floor in conjunction with the Slot Department.  Maintains a working knowledge of facilities as well as special events on property in order to advise customers of same whenever possible.  Assists other Cage Cashiers within the department as needed or required.  Facilitates the flow of information by attending regularly scheduled departmental meetings.  Ensures to a high degree the accuracy and thoroughness of departmental records.  Maintains a consistent, regular attendance record.  Performs any reasonable request made by management. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.             EDUCATION and/or EXPERIENCE: High School diploma or (GED) required.  Some college courses in banking and finance or related area preferred.  Minimum of six months to one year of prior cash handling experience required; and/or a combination of education and experience.  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools or controls.  The Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance, and stoop, kneel, crouch or crawl.                  The Team Member is regularly required to stand for long periods of time.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The Team Member is regularly exposed to the risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.  The noise level in the work environment is usually moderate to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment. Anthony Altemoos Team C

Interacts effectively with the public and Team Members. Perform excellent customer service at all time.  Mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.  Mixes and serves beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner.  Participates in receiving and issuing liquor and supplies in conjunction with a Beverage Manager or Supervisor.  Helps to maintain accurate tracking and inventories of spirits and wines.   Maintains a neat and clean bar station on a continual basis.  Monitors guest needs on a continual basis, ensuring all requests are promptly fulfilled.  Maintains knowledge of ABC Codes, the Dram Shop Act and bartender’s responsibilities and rights under it.  Completes Alcohol Awareness Training and passes the test associated with the course and renews Alcohol Awareness Certification every two years.  Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.  Maintains knowledge of all Gaming and beverage regulations applicable to the position.  Participates as a team member with all Beverage Servers, Barbacks, Beverage Stewards, Supervisors, and any pertinent Company Team Members to ensure efficient operational standard.  Maintains a consistent, regular attendance record.  Performs any reasonable request made by management. EDUCATION and/or EXPERIENCE: High School diploma or GED preferred.  Previous bartending experience preferred.  SPECIAL QUALIFICATIONS: Strong interpersonal and communication skills required.  LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or Team Members of organization .                 MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to perform these operations using units of money, weight measurement, volume and quantity.                 REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. Anthony Altemoos Team C