$95,000 - $167,739 yearly
Cubic Corporation
Hybrid (San Diego, CA, USA)
Job Summary:
We’re looking for a Program Manager to join our dynamic and growing team of Umo customer delivery Program Managers. As a customer delivery Program Manager, you will manage the onboarding and customer success of public transit agencies subscribing to Umo, Cubic’s breakthrough software-as-a-service fare collection platform.
The Program Manager provides technical and operations support, training, and consultation to new and existing clients. Working closely with customers, the product team and other Program Managers, the Program Manager is responsible for a new client’s transition from its legacy fare collection system to Umo, providing product/service information, advice on best practices, system training for employees, platform configuration and ongoing service as the primary liaison between the client and the broader Umo. The PM also serves as the long-term account manager, supported established clients by answering how-to...