Administrative Car Control Clerk - Hertz (South San Francisco)

  • Hertz
  • South San Francisco, CA, USA
  • Jun 13, 2019
Full time Admin-Clerical

Job Description

General Responsibilities

The Car Control Clerk will provide world class customer service to Hertz customers by providing administrative support to all area RAC/HLE personnel including: report generation and distribution, daily fleet operations support, managing communication and requests as needed.

  • Provide world class customer service to Hertz customers, business partners and external vendors.

  • Role model team behavior.

  • Distribute various reports on a pre-determined schedule meeting strict delivery guidelines, including delivery to; management, business partners and various RAC/HLE locations.

  • Manage inbound/outbound calls; respond to inquiries and requests from both internal and external customers in a timely manner.

  • Monitor and respond to email requests in a timely manner.

  • Utilize tools and systems to maximize performance and track activities.

  • Adhere to company policy and procedure.

  • Consistently demonstrate excellent multi-tasking and organization skills.

Mandatory Requirements

EDUCATION/CERTIFICATION:

  • High School Diploma or GED EMPLOYMENT REQUIREMENTS:

  • Must be 18 years of age or older

  • Must be able to work flexible work overtime as required REQUIRED KNOWLEDGE:

  • Must be computer literate

  • Experience with State of California DMV registration, renewal and Salvage title forms

  • EXPERIENCE REQUIRED:

  • 1- 2 years customer service experience required

  • 1+ years of administrative experience required

  • SKILLS/ABILITIES:

  • Excellent verbal communication skills required

  • Ability to multi-task

  • Excellent organizational skills and detail oriented

Preferred Requirements

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

EEO/AA: Females/Minorities/Disabled/Vets

EEO Statement

Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

 

 

Craig Hannon