Dispatcher / Scheduler (Tustin)

  • RICOH
  • Tustin, CA, USA
  • Apr 15, 2019
Full time Admin-Clerical Automotive Customer Service Operations

Job Description

ob Title
Dispatcher/Scheduler - Field Distribution
Description

POSITION PROFILE

  • Coordinates the product movement from the CC to customers along with the return of used equipment.
  • Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository
  • Supports various business channels
  • Provides back up support for Sr. Dispatcher when applicable

                 Update delivery system                                40% 
                 Oracle updates and e-mail notifications   10% 
                 Create routes and trip sheets                      15% 
                 Internal/External Customer Service            35%

JOB DUTIES AND RESPONSIBILITIES

  • Prints out bills of lading.
  • Updates delivery system with shipping data. May pre-call customers
  • Emails delivery notifications to Order Processing.
  • Runs and closes out open order reports.
  • Makes request for certificate of insurance.
  • Creates routes and trip sheets for the Delivery Drivers
  • Successfully navigates through Oracle and updates Oracle CC/DFF notes
  • Ship confirms orders in Oracle on the day of delivery
  • Emails the marketplaces with the following day's delivery schedule.
  • Responsible for truck ETA's
  • Places service calls as required
  • Provides time frame authorizations
  • Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops
  • Identifies customer's needs and determines appropriate action; refers calls to appropriate party
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically requires:

  • High school diploma or equivalent education
  • Minimum of 1 year customer service experience
  • Microsoft Office experience
  • Drayage and freight analysis experience
  • Basic PC and 10 key skills required.
Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran
City
Tustin
State
CA
Req Number

19-01658

 

 

 

 

James

Qualifications

Listed in Job Description