JOB TITLE: Field Service Technician
LOCATION: Los Angeles, CA area with some travel throughout the Southwestern USA
SUMMARY: Service support for Voith Turbo product line including direct interface with Fleet, Dealers, and OEM customers
ESSENTIAL FUNCTIONS: Provide service and technical support for Voith Turbo products as directed by sales/service group representatives in the Los Angeles, CA area and the greater Southwestern USA, as required. Duties include repair, rebuild, and technical/diagnostic support for primarily bus transmissions and other power transmission equipment. Interact daily face-to-face and via phone with customers (Fleet, Dealers, and OEM customers). Travel (required - 60%) to remote job sites (mostly Domestic, but some international) and provide the full range of technical and service support to customers. Provide complete service and expense reporting as per published company guidelines. Provide Supervisor with Labor Allocation Reports. Participate in all mandated product training and facility safety programs as provided. Other duties as assigned.
QUALIFICATIONS: Associates Degree (A.A.) preferred or equivalent from 2-year College or technical school. 2-3 years related experience and/or training; or equivalent combination of education and experience. Good interpersonal skills for daily interactions with customers. Knowledge of general repair and maintenance practices for power transmission equipment with sufficient product knowledge to resolve customer issues Strong Electrical skills and ability to operate a variety of electronic diagnostic devices such as multimeters/voltmeters and computers. Read and understand drawings/schematics Welding/Torch abilities Good organizational skills Working knowledge of Windows system. Sufficient product knowledge to resolve customer issues
Please note: A must-have is Leadership Skills for this position!