In this role, you will have the opportunity to deliver a revolutionary and exceptional experience for Tesla customers each and every day. With EXCELLENCE being the passing grade, your ability to produce results and develop innovate ideas to drive efficiency will come early and often. The development of technical skills will be achieved with a combination of training programs and on the job training, so learning is a MUST. Having fun, collaborating with teammates and changing the world is the daily activity.
TESLA Certified Technicians have a minimum of 1-2 years of experience working within the TESLA brand or have been previously certified to ‘Master’ level from prior employer. This technician will successfully complete various types of repairs ensuring the highest standard of quality. He/she will be given the responsibility to lead and provide solutions to highly complex and technically sophisticated situations that arise within service centers. Full responsibility for the quality of repairs is expected before the vehicle is ready to be returned to the customer. Pre-Diagnostic duties may be involved at this level.
TESLA Certified Technicians must have demonstrated competency in solving complex technical issues in an efficient manner. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. A Diagnostic/problem solving mindset is a must. Complete ownership of the repair from customer intake to the vehicle return required. It is expected that a TESLA certified technician will lead process improvements and document for knowledge sharing. Support for the escalation of repairs via the various tools available ensuring feedback to the relevant engineering/production departments. In the absence of a TESLA Master Technician, this role will involve leading the workshop and ensuring ‘Pre-diagnosis’ is completed. Driving Customer Satisfaction metrics and team collaboration ensuring the highest level of Customer experience is required.