Operations supervisors oversee all activity of a specific department or area in a company. They observe and analyze overall efficacy of the department and ensure things are moving smoothly. They also report their findings to upper management as needed. Operations supervisors report directly to the director of the department they supervise. They work full-time hours and may need to work overtime as needed to ensure their department hits previously-set goals.
Operations supervisors are responsible for leading and supervising a group of employees. The number of employees depends on the department, but operations supervisors should be able to adjust their supervision style based on how many employees they have in their department.
After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
Operations supervisors report on department metrics to department directors and other upper management. They also develop strategies and methods to increase metrics and performance.
When they aren’t managing employees or reporting on department performance, operations supervisors are handling other administrative tasks. These can include planning the department budget, overseeing inventory, or even motivating employees.
Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority. They find solutions for the customers who feel like they have no other options.
Operations Supervisor Skills and Qualifications:
Operations supervisors are able to see the big picture and can formulate overarching strategies to improve departmental performance. This includes helping individual employees succeed at their own professional goals. Successful operations supervisors also demonstrate their ability with these skills and qualifications:
This position is offering a $70,000-$80,000 annual salary; exact salary dependent on experience.