Ensure customers are satisfied after post service and sales, handling customer complaints in a professional manner, and taking on and exceeding in daily tasks given to you.
Here at Courtesy Automotive we want to ensure our customer's leave completely satisfied after sales and service and have been provided with exceptional customer service.
Handling customer complaints in a professional manner
Take on daily tasks given to you by management
Confirm customer's appointments
Take information given to you to create a nightly report to send out to management
Keep track of visitors on the lot
Follow up with customers post service and sales
Taking on multiple incoming calls and distributing them to the correct department
Experience with customer service
Experience with Google Docs and Microsoft Word
Ability to handle customer complaints in a professional manner
Availability to work evenings and weekends
Experience communicating with customer's via phone, email and in person