Customer Service Rep - Aerotek (Rancho Cordova)

$14 - $15 yearly
  • Aerotek
  • Rancho Cordova, CA, USA
  • Jan 07, 2019
Full time Customer Service

Job Description

Currently Hiring Call Center Representatives!

Job Duties:

  • Inbound call center, occasional call backs to follow up on questions that needed clarification
  • Calls that are taken are 80% from Dr. offices and glass labs verifying eligibility, member authorizations and status of claims
  • Remainder are from patients who are checking to see what benefits they have for coverage
  • Investigate and analyzed client complaints to identify and resolve issues
  • Provide authorizations to vision insurance providers for member's vision care appointments
  • Explain vision insurance benefit plans to employers, members and vision care providers
  • Answer multiple phone lines, responding to inquiries and transfer calls to corresponding departments as appropriate
  • Demonstrate proficiencies in telephone, email and fax within a high-volume environment


Must be open to working between the hours of 6am-7pm and Saturdays


$14/hour , $15/hour for Spanish/English Bilingual



Craig Hannon