Customer Service Rep - Aerotek (Rancho Cordova)

Currently Hiring Call Center Representatives!



Job Duties:

• Inbound call center, occasional call backs to follow up on questions that needed clarification
• Calls that are taken are 80% from Dr. offices and glass labs verifying eligibility, member authorizations and status of claims
• Remainder are from patients who are checking to see what benefits they have for coverage
• Investigate and analyzed client complaints to identify and resolve issues
• Provide authorizations to vision insurance providers for member's vision care appointments
• Explain vision insurance benefit plans to employers, members and vision care providers
• Answer multiple phone lines, responding to inquiries and transfer calls to corresponding departments as appropriate
• Demonstrate proficiencies in telephone, email and fax within a high-volume environment

Hours:

Must be open to working between the hours of 6am-7pm and Saturdays

Pay:

$14/hour , $15/hour for Spanish/English Bilingual

Craig Hannon