AETNA Multiple Bilingual Customer Service Rep Openings in Fresno!
Bilingual Spanish Required
Start date: March 5, 2018
Salary: $16 per hour
Hours: 40hr/wk, M-F, 8am-6pm
Location: 1333 East Shaw Ave, Fresno, CA
*Mandatory paid training through May, no time off during training allowed, no exceptions*
We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group located in Fresno, CA. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people.
Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence. CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. CSRs participate in ongoing training and engage in self-development. The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience. The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members. Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role. Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred. Bilingual proficiency in Spanish is required.
Bilingual in Spanish is REQUIRED.
1-2 years Customer Service experience is REQUIRED.
Experience working in a call center is preferred.
Healthcare/Medical experience is preferred.
Excellent attendance and punctuality are requirements for the position.
Flexibility to work an 8 hour shift any time during the office hours of 8 am to 6 pm. Overtime including weekends may be required.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience