Account Manager

  • CVS Health
  • Sacramento, CA, USA
  • Sep 10, 2020
Full time Admin-Clerical Business Development Consultant Customer Service General Business Health Care Management Marketing Strategy-Planning Project Managment

Job Description

Job Title :
Account Manager
 
 
Category :
 
 
Account Management|Omnicare
Job Description
CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. At Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities. You will be responsible for managing local client relationships and developing the client relationship as the liaison between Senior Living clients and the enterprise. You will report to a Region Director of Senior Living Account Management. Clients may consist of Assisted Living, Memory Care, Independent Living, PACE, Group Homes or similar type communities.

You will accomplish this by:

- Building strong client relationships by consistently delivering client interactions that develop trust and show value
- Developing a cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities
- Identifying at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress
- Managing routine client support activities and resolution of routine to complex client issues and requests
- Partnering with Account Executives to deliver initiatives at community level for National and Regional accounts
- Assessing client needs by partnering with community leadership and present Omnicare value proposition for new products and services to grow base
- Managing community expectations of contractual covenants
- Assisting on all contract renewals within assigned book of business
- Being responsible for activities associated in on-boarding new communities
- Operating with strong business acumen and industry knowledge, remaining conscious of industry trends, and be recognized as a local expert in the Senior Living space

This territory will cover approximately a 100 mile radius around Sacramento

Required Qualifications
1 year of Account Management experience
- Ability to travel regularly, up to 50%
- Must possess a valid and current driver’s license.
- Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured

Preferred Qualifications
- Past Senior Living industry-related experience
- Track record of performing under pressure, adapting to
changing dynamics, and finding solutions that lead to client satisfaction
- Bachelor's Degree

Education
- High School Diploma or equivalent
 
Jessica Fowlkes

Qualifications

Included in Job description