ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Greet patients. 2. Collect co-payments/give receipts/reconcile payments/batch fee tickets. 3. Prepare charts. 4. Review patient demographics and insurance information. 5. Perform/update demographics and insurance registration. 6. Collect co-pay/insurance cards, copying required information. 7. Manage patient flow. 8. Maintain waiting rooms. 9. Schedule first available appointments. 10. Take voice mail messages off phones and direct appropriately. 11. Answer and triage calls, directing to appropriate individuals or departments. 12. Handle all telephone interactions. 13. Perform check-in and check-out functions. 14. Process and track referrals. 15. Handle patient/MD correspondence. 16. Manage all MD requests. 17. Schedule patients with ancillary and specialty providers.
EDUCATION and/or EXPERIENCE 1. High school diploma or equivalent. 2. 2-5 years of experience preferred. 3. Basic computer experience. 4. Proven customer service skills. 5. Experience with heavy phone volume. 6. Ability to prioritize. 7. Advanced knowledge of medical terminology and insurance concepts (ability to problem solve and assist patients). 8. Ability to schedule using summary search. 9. Be able to differentiate between CSMG & CSHA, HMO, PPO, and POS; be able to follow P&P accordingly.