At Peterson our Vision is to be our customers’ first choice. We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination. Our 85 year history is a reflection of our collective efforts and focus.
We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees. We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members.
Why Peterson?
We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary.
Job Description
Peterson Cat has a need for an experienced Field Heavy Duty Repair Technician based at our Santa Rosa, CA location.
SUMMARY
This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.
ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
Communicate with internal and external customers in a manner that promotes a positive relationship.
Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
Analyze and diagnose equipment malfunctions.
Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
Write service reports that accurately document diagnosis and repairs performed.
Possess basic computer knowledge and ability to use service software required in position.
Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
Perform assigned tasks in a timely, accurate, and efficient manner.
Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
Project a positive professional image with customers.
Communicate with customers; keep customers informed on status of work.
Develop and maintain a strong customer service relationship with all customer contacts.
Operate company or personal vehicle as needed.
Maintain punctual, regular, and predictable attendance.
QUALIFICATIONS
Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field preferred; and a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment with or an equivalent combination of education and work experience. Must be a member of Local 3 of the Operating Engineers or be willing to become a member as a condition of employment.
is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
James
Peterson Cat provides Caterpillar parts, service and rental to customers in 100,000 square miles of territory. We're proud to support your business from eighteen full service locations.
Peterson sells and supports the entire line of Cat equipment. Our sales representatives are ready to handle all of your needs, from operator training to financing. We also have a large fleet of used equipment, from skid steer loaders to D11 track-type tractors.
Peterson offers attachments made just for your job. From buckets, blades, and forks to processors, pulverizers, and shears, Cat Attachments enhance your machine's productivity and utility.
Our fleet of heavy equipment service trucks are on-call day and night. When uptime is crucial, let our highly experienced, factory-trained field technicians come to you.
Caterpillar's worldwide parts distribution network—combined with Peterson's 18+million dollar parts inventory—means that we can get just about any part you need within 24 hours. And since Peterson maintains parts drops throughout our territory, the parts you need are only a phone call or click away.
When you pre-schedule maintenance through Peterson, our certified technicians will come to your site, perform routine service and lube work on your equipment and dispose of all waste in accordance with local, state, and federal law.
Fluid Analysis finds impurities in your machines' engine oil, hydraulic fluid, or coolant. This can predict system-wide failures before they lead to major failure.
Peterson offers a full range of custom services to meet the unique specifications your work demands. Our engineers will work with you to determine how we can best meet your needs, and our expert welders and machinists look forward to visiting your jobsite or facility as needed to work around your schedule.
Peterson offers full-service repairs of hydraulic equipment from our state-of-the-art, contamination-controlled hydraulics shops. We are equipped with the latest diagnostic equipment to analyze and evaluate the performance of your hydraulic equipment.