Veteran Case Manager 1 - Surprise Arizona

Veteran Case Manager I
Full Time
Sales
Surprise, AZ, USA
Salary Range
$15 to $18 per hour + Commission
Job Summary

Veteran Case Managers(VCM) must have the demonstrated ability to effectively describe and sell services over the phone
and complete the sale by executing introductory prospective client calls, effective follow up calls, and overcome objections
to have the client execute a client services agreement. This is a fast-paced inbound and outbound contact and call center
sales position. VCM’s must have excellent communication skills in the English language, including written and verbal skills
with good grammar. VCM’s must feel comfortable discussing Personal Health Information with clients and practice HIPPA
compliance. You must be comfortable working in a call center environment, eager to pick up the phone and sell a service.
VCM’s must thrive on competition and excel in a metrics and incentive-driven team atmosphere.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
 Complete ownership of the clients file from start to finish.
 Consistently meet and/or exceed monthly client sales KPI goal.
 Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with
pursing the VA disability benefits for which they qualify.
 Effectively establish rapport, demonstrate compassion, present our company value and create motivation with
veteran client to gather necessary documents to help build an initial review strategy designed to help the
veteran client gain all eligible disability compensation.
 Articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist.
 Entering and updating veteran client information into CRM system.
 Managing assigned leads efficiently as directed by leadership.
 Meeting minimum daily performance and activity metrics.
 Resolving veteran objections, concerns and issues to help them see value in using VLS’s services.

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Job Description: Veteran Case Manager I Page 2 of 2
Vetlink Solutions - 12425 W Bell Rd Suite 137, Surprise, AZ 85378
833-VET-LINK / www.vetlinksolutions.com
Veteran Case Manager I
Job Description
 Ability to gain commitment from veteran by getting their signature on our release of information and clients
services agreement which contains terms, fees and details of payment to be rendered by client.
 Other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities):
 Ability to learn and effectively work with Microsoft Outlook, CRM, and proprietary software applications to
perform daily tasks for this position satisfactorily.
 Works well with established Key Performance Indicators and ability to achieve established daily, weekly, and
monthly goals.
 Manage veteran contacts through CRM to ensure proper notation of actions.
 Effectively overcome objections and concerns to keep qualified veterans interested in getting our assistance.
 Exceptional active listening skills on each call with the ability to retain information while multitasking through
software applications including concise and accurate notation in CRM to complete calls in timely and efficient
manner.
 High school Diploma or Equivalent A.S. In Business preferred
 1 – 2 years of telephone sales or account management experience
 Excellent communication and organizational skills
 Computer proficiency, especially in MS Excel, Word and Google Based documents

External & Internal Interactions/Management/Reporting Relationships:

• Veteran Case Manager I reports directly to the Sales Team Lead and completes duties as assigned by Managing
Partners.

Geoff Partridge