Area Customer Operations Manager - Pacific Northwest

$84,000 - $110,000 yearly
  • Coca-Cola
  • San Ramon, CA, USA
  • Mar 14, 2019
Full time Admin-Clerical Business Development Consultant Customer Service Human Resources Management Project Managment Supervisor Analyst Operations

Job Description

The ACOM is the operational leader for assigned portfolio of regional Foodservice chain customers. This customer facing role manages the customer equipment and service strategy to ensure maximum equipment uptime, high beverage quality, while also managing customer and company capital and service expense.

Function Specific Activities:

Function Related Activities/Key Responsibilities:

  • Providing Equipment & Service Expertise and Solutions to external and internal clients
  • Leading Equipment & Service Cost Management to meet annual business plan
  • Ensuring maximized Beverage Quality and dispenser uptime within the customers' outlets
  • Creating and executing solutions to solve complex customer issues.
  • Providing Superior Operational Project Management
  • Experience working with data, specifically manipulation and analysis

 

Education Requirements: 

  • Bachelor's degree or equivalent experience required. Master's degree preferred.

 

Related Work Experience: 

  • Customer Management (1-3 years):  Account management role that is responsible for aligning customer and company strategies to drive business results.
  • Project Management (1-3 years):  Leading project processes and resources to meet established project objectives, timelines and budgets.
  • Technical expertise:  Displaying technical aptitude either with beverage equipment platforms or desktop applications or both.
  • Financial management (1-3 years):  Building or owning a budget to meet cost objectives.

 

Functional Skills: 

  • Technical capability (equipment and online tools):  Able to create operational solutions and utilize system tools to deliver customer value. 
  • Project Management:  Able to effectively lead complex customer project initiatives.
  • Financial Acumen:  Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
  • Presentation development and delivery:  Utilize selling methodology (C4V) and tools to effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally.
  • Collaborative:  Able to work effectively with cross functional partners to deliver on customer needs.
  • Organized:  Able to efficiently manage workload through prioritization and organization.

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

 

 

 

Team C

Anthony Altemoos

Qualifications

Listed in Job Description