Position Summary: Provide 24-hour on-call repair, replacement, installation, inspection and maintenance service for all company alarm systems.
Establish positive contact with customer.
Investigate the cause of alarm malfunction.
Explain service to customer.
Service system in a timely manner and to company standards.
Process necessary documentation.
All other miscellaneous responsibilities and other duties as assigned.
1-5 years alarm installation or service experience required.
Basic knowledge of electronic theory required.
Demonstrated aptitude or ability to use hand tools required.
Make decisions requiring interpretation typically made within the confines of company policy and procedure.
Valid CDL required.
Good written and verbal communication skills.
Good interpersonal skills.
Thorough knowledge of construction and electrical wiring required.
Demonstrated proficiency with access control systems required.
Thorough knowledge of all company product line required.
Demonstrated ability to program control panels required.
Demonstrated ability to install, service, test, and inspect ready key, notifier, and computer-based panels required.
Listed in Duty Description