– Providing exceptional service throughout the customer’s experience.
– Communicating effectively both in-person and over the phone to discover the customer’s wants and needs.
– Serving as an advocate for CarMax by sharing what makes us the smart choice.
– Navigating and using various provided computer programs as selling tools.
– Consulting and guiding your customers to the appropriate next step based on their situation.
– Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications.
– Maintaining a working knowledge of CarMax products and appropriately recommending them to customers.
– Reading, collecting, and transcribing data in order to complete accurate paperwork.
– Seeking out opportunities for self-development, participating in training, and welcoming performance feedback.
– Building and maintaining strong relationships and demonstrating excellent teamwork.
– Maintaining the sales area so our vehicles and products are neatly and accurately displayed.
This position may require other duties as assigned. For store positions, the responsibilities may vary by store.