IT Supervising Communications Technician (Fire- Information Technology)

$63,701 - $109,971 yearly
  • Riverside County
  • Perris, CA, USA
  • Mar 26, 2020
Full time Information Technology Supervisor

Job Description

Job Title:
IT Supervising Communications Technician (Fire - Information Technology)
Job ID:
Full/Part Time:
Salary Min:
Salary Max:
The Riverside County Fire Department has an opportunity for an IT Supervising Communications Technician within the Information Technology division located in Perris.

The selected candidate will be supervising seven direct reports. Main duties will include assessing and assigning work, training, approving time sheets and leave requests, scheduling, and evaluating performance of staff. The incumbent will also assist in the hundreds of service requests received each week. This includes installing, maintaining, troubleshooting, and repairing telecommunications and IT equipment such as radio, telephone, mobile data computers, fire station alerting systems, and cellphones.

Competitive candidates will have a background working IT/telecommunications in a public safety environment. They will also have working experience with VHF Radios, emergency 911 systems, and dispatch radio systems.

Please note that long extended hours, standby shifts, and travel throughout the county is required.
Supervise, assign, review, and evaluate the work of staff performing a variety of IT-related work; plan, organize, and provide opportunities to develop/maintain job-related competencies.

Install communication (e.g. radio, computer) and other equipment in or on vehicles; install communication (e.g. radio, microwave, computer, telephone) and other equipment (e.g., infrastructure equipment, cabling) in office and other buildings (e.g., remote microwave/radio tower sites); perform preventative maintenance on communication network and/or components.

Install and configure network hardware and software; update system documentation; coordinate system/component upgrades and repairs with vendors and users; monitor the work of vendors to ensure compliance of enterprise standards for products and services; provide user training regarding equipment and network utilization.

Troubleshoot, repair, and resolve malfunctions of equipment and devices (e.g., computer, radios, microwave, telephones, and cabling); diagnose, locate, and repair network malfunctions.

Utilize and administer enterprise network applications such as domain name services, network modeling, trend analysis, IP address management, and network configuration management.

Research, evaluate and test proposed products, product versions and systems solutions.

Coordinate all telephone and data services for County departments; coordinate the installation and operation of the County private telephone system, 911 emergency telephone system and all microwave and radio systems with County departments, cities and telephone companies.

Confer with County staff and vendors to determine requirements and services and coordinate activities to ensure capability exists for inter-agency communication.
Education: Possession of a Bachelor's degree from an accredited college or university in computer science, computer information systems, data processing, information management, or related field. (Additional qualifying experience may be substituted for the required education on the basis of one year of experience for one year of education.)

Experience: Four years of successful journey level IT job-related experience which included the installation and coordination of the installation of communication systems including voice, radio, microwave, or data and use of test equipment to isolate, repair and resolve problems, with two of those years including supervisory or lead duties over staff engaged in technically advanced IT-related work. One year of experience as a Riverside County IT Communications Technician III may substitute for this required experience.

Competitive Candidates Will Possess:
1. A background working IT/telecommunications within a public safety environment.
2. Working experience with VHF Radios, emergency 911 systems, and/or dispatch radio systems.

Knowledge of: The principles, methods and techniques used in the course of work for the IT Communications Technician series; principles, methods and techniques of effective supervision; principles, methods and techniques applied to IT devices, applications and systems; principles of organization and administration; and the principles of documentation and record-keeping, storage and retrieval.

Ability to: Gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; effectively supervise subordinates, interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Skill in: Supervision, coordination and evaluation of the work of assigned personnel; identifying learning needs and overseeing the orientation/training of personnel.

Preferred: A background working IT/telecommunications within a public safety environment. Working experience with VHF Radios, emergency 911 systems, and/or dispatch radio systems. Assessing customer repair needs based on description of problems; installation and configuration of network hardware and software; use of systems level maintenance and management tools; troubleshooting and repairing/resolution of equipment malfunction in a multi-user, single platform environment; interpreting of customer technology needs.

License: Possession of a valid California Driver's License is required.

Physical Requirements of Position: Must be able to lift 50 lbs unassisted.
This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the Riverside County Fire Department may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.
The preliminary closing date for this posting is Monday, March 30, 2020 at 11:59 pm however postings may close at any time.

Applications received prior to the closing date will be considered based on the information submitted.  Changes or alterations cannot be accepted.  No late applications will be permitted.

Applications must be submitted through Job Gateway at

Include relevant work experience details on resume and/or application.

Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.

Upload a copy of any license(s), degrees, and/or related employment documents to your Job Gateway account.

If you are a veteran, a spouse of a 100% disabled veteran, or a surviving spouse of a veteran who died of service-connected causes, submit a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) to the Human Resources Department at For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.

All documentation referenced above should be submitted to before this job posting expires. Please remember that you will need to resubmit your Member-4 Form DD-214 (or NGB-22), and a copy of your letter of disability (if applicable) for some public safety positions even if you have submitted one in the past to the County of Riverside.
The Riverside County Fire Department is one of the largest integrated, cooperative, regional fire protection organizations in California. It is staffed with a combination of County of Riverside and State of California Department of Forestry and Fire Protection (CAL FIRE) personnel.  RCFD provides full service, municipal and wildland fire protection, pre-hospital emergency medical response by paramedics and EMT's, technical rescue services and response to hazardous materials discharges.  RCFD serves a vast geographic area and diverse communities. The Department, a unique partnership between CAL FIRE and the County of Riverside, serves 22 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.
For specific questions regarding this position, please contact Alyssa Wallace at or 951-955-3593.

Benefits and detailed job description information is available for all Riverside County classifications on the job descriptions page at

Information regarding employment requirements, including pre-employment drug/alcohol test, background check, physical exam, initial probationary period is available at  Procedures for reasonable accommodation, as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA), may be found at

~ Applications must be submitted through the Riverside County Job Gateway System.
~ Current County Employees must use their Employee Self-Service Account to apply.
~ All other applicants must apply using
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non job-related factor.

Riverside County offers diversity that few locations can match.  To find out more, please visit
Jason Bailey


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