The Shop Foreman/Adviser will organize, lead and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
Reporting directly to the Service Manager, the Shop Foreman/Adviser will communicate closely with the Service Manager and Branch Manager as it relates to the accomplishment of directives, objectives, and perform as the primary liaison communicating status of ongoing affairs between customers and staff in multiple departments.
The Shop Foreman/Adviser will work closely with technicians, coordinating with them the various aspects of customer service requirements.
1- Assign shop work with the properly skilled technician for each job
2- Oversee jobs in the shop making sure SRT times are met
3- Responsibility to direct technicians through their daily activity
4- Part of the hiring TEAM for potential technicians
5- Assist to help evaluate technicians as a part of the decision process for technician pay raises and performance evaluations/training areas
6- Approve vacation – granting time off for technicians and approve overtime when needed; Manage Tech Hours daily
7- Manage technicians to be in compliance with dealerships policies and procedures – and help take necessary discipline with technicians if not adhered to
DUTIES AND RESPONSIBILITIES:
High School Diploma. Technical School preferred or related experience. Ability to read and comprehend instructions and information. Commercial driver’s license preferred and good driving record necessary. Five years of experience as a technician or Foreman in a truck dealership. Manual dexterity. Good judgment. Ability to operate power and hand tools and other equipment safely. Ability to work with technicians, communicate with fellow workers in a positive manner. Multitasker with latest technologies in office and shop environments.