GUEST SERVICE AGENT (FULL-TIME) - HILTON SAN DIEGO BAYFRONT

  • Hilton Hotels & Resorts
  • San Diego, CA, USA
  • Dec 02, 2019
Full time Customer Service Hospitality-Hotel

Job Description

For the third consecutive year, Hilton has been named as one of the World's Best Work Places recognized by Great Place to Work®. Join a team that promotes an amazing culture, has outstanding benefits, travel perks (+ much more!), and truly makes it a great place for a career in the hospitality industry.

 

What are you waiting for?  Please read the information below, submit your application, and come join the Hilton family!

  • Looking for someone with open and flexible availability to work AM, PM and Overnight shifts.
  • Must be able to work weekends and holidays. 
  • At least 1 year of customer service experience is required.
  • Prior hotel front desk experience is preferred.
  • Ability to provide excellent customer service in a high volume, fast paced work environment.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve and relay messages to guests.

**Please note this position requires FULL availability (including days, nights, overnight, weekends and holidays). Unfortunately you will not be considered if you have any scheduled restrictions**

 

The stunning & newly renovated, Hilton San Diego Bayfront is looking for a Guest Service Agent to join their front office team! With recent awards, we are able to illustrate that Hilton is the #1 Best Company to Work for in the U.S.! Come join us for our next 100 years!

  • Earn a competitive starting wage of $15.48 per hour. This position includes wage increases every 6 months 

 

Basic Requirements/Qualifications:

  • At least 1 year of customer service experience is required.
  • Prior hotel front desk experience is preferred.
  • Ability to provide excellent customer service in a high volume, fast paced work environment.

What Will I Be Doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve and relay messages to guests.

**Please note this position requires FULL availability (including days, nights, overnight, weekends and holidays). Unfortunately you will not be considered if you have any scheduled restrictions**

EOE/AA/Disabled/Veterans

 

 

 

 

VSC: Jiro Yamamoto