About Ring Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.
DESCRIPTION
The Ring Recruiting team is seeking a talented, customer focused recruiter, with a passion for delighting candidates and clients alike. You will be supporting non-technical and technical teams by driving candidate generation strategies in partnership with your clients and negotiating offers. A successful recruiter on this team will utilize their experience in setting benchmarks, forecasting and tracking against metrics, and prioritizing to hit customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, and have fun to get the job done. They draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders and hiring managers. Core Responsibilities: · Partner with hiring teams to build effective sourcing and assessment approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment...
May 14, 2021
Full time
DESCRIPTION
The Ring Recruiting team is seeking a talented, customer focused recruiter, with a passion for delighting candidates and clients alike. You will be supporting non-technical and technical teams by driving candidate generation strategies in partnership with your clients and negotiating offers. A successful recruiter on this team will utilize their experience in setting benchmarks, forecasting and tracking against metrics, and prioritizing to hit customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, and have fun to get the job done. They draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders and hiring managers. Core Responsibilities: · Partner with hiring teams to build effective sourcing and assessment approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment...
DESCRIPTION
Ring is looking for a full-time Executive Assistant to support two executives on our leadership team. The ideal candidate must be organized, detail-oriented, have a knack for problem solving, and be a team player. You must be able to understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leadership team. You will need to operate with a high-level of integrity and discretion as well as professionalism in interacting with senior executives inside and outside of the company. A successful candidate will be an expert in completing complex tasks quickly with limited guidance, reacting with appropriate urgency to situations that require a quick turnaround, and taking effective action with little to no guidance. This person must be able to work successfully in a team environment and build effective working relationships across the organization. You should be located in the LA area or...
May 14, 2021
Full time
DESCRIPTION
Ring is looking for a full-time Executive Assistant to support two executives on our leadership team. The ideal candidate must be organized, detail-oriented, have a knack for problem solving, and be a team player. You must be able to understand business priorities, demonstrate the ability to proactively anticipate needs, and drive improvements to build capacity for the leadership team. You will need to operate with a high-level of integrity and discretion as well as professionalism in interacting with senior executives inside and outside of the company. A successful candidate will be an expert in completing complex tasks quickly with limited guidance, reacting with appropriate urgency to situations that require a quick turnaround, and taking effective action with little to no guidance. This person must be able to work successfully in a team environment and build effective working relationships across the organization. You should be located in the LA area or...
DESCRIPTION
Ring is seeking a Community Support Program Specialist to support Program Management Office (PMO) initiatives by gathering, analyzing, and compiling information critical to key processes. You will assist the PMO with researching, compiling, and analyzing key operational metrics and work with other Ring teams to optimize and standardize processes and programs that directly benefit customers. This role will specifically focus on security and privacy related programs within the Ring Community Support (CS) organization. Responsibilities: · Identify, collect, analyze, and report on processes and programs internal to CS. · Support product launches ensuring all internal tools, content, and processes are updated ahead of launch. · Identify trends or obstacles. · Observes and escalates gaps in processes or controls. · Draft analysis revisions. · Make recommendations to managers for input into program and product roadmap...
May 14, 2021
Full time
DESCRIPTION
Ring is seeking a Community Support Program Specialist to support Program Management Office (PMO) initiatives by gathering, analyzing, and compiling information critical to key processes. You will assist the PMO with researching, compiling, and analyzing key operational metrics and work with other Ring teams to optimize and standardize processes and programs that directly benefit customers. This role will specifically focus on security and privacy related programs within the Ring Community Support (CS) organization. Responsibilities: · Identify, collect, analyze, and report on processes and programs internal to CS. · Support product launches ensuring all internal tools, content, and processes are updated ahead of launch. · Identify trends or obstacles. · Observes and escalates gaps in processes or controls. · Draft analysis revisions. · Make recommendations to managers for input into program and product roadmap...
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
May 14, 2021
Full time
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
At Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional customer service to all Ring customers. The CS team is looking for driven individuals who are up to the challenge of supporting and maintaining positive customer service and customer account security. Account Support team members operate with a keen eye for detail and security policy adherence to protect Ring customers. This position is a seasonal role where employees remain with Ring in a temporary capacity, with opportunities for long term employment. Responsibilities: · Provide solutions for complex situations related to accounts. · Maintain regular and reliable attendance, including the daily schedule as assigned. · Effectively communicate with customers and other internal teams. · Provide excellent customer support to maintain security of Ring accounts and exemplify our mission of helping to make neighborhoods safer. · Be disciplined and adhere...
May 07, 2021
Seasonal
At Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional customer service to all Ring customers. The CS team is looking for driven individuals who are up to the challenge of supporting and maintaining positive customer service and customer account security. Account Support team members operate with a keen eye for detail and security policy adherence to protect Ring customers. This position is a seasonal role where employees remain with Ring in a temporary capacity, with opportunities for long term employment. Responsibilities: · Provide solutions for complex situations related to accounts. · Maintain regular and reliable attendance, including the daily schedule as assigned. · Effectively communicate with customers and other internal teams. · Provide excellent customer support to maintain security of Ring accounts and exemplify our mission of helping to make neighborhoods safer. · Be disciplined and adhere...
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
May 07, 2021
Full time
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
DESCRIPTION
As an Account Recovery Operations Manager at Ring, you will work with Supervisors within the Ring Community Support (CS) team to drive performance results, as well as maintain positive customer service and security. You must be responsive, innovative, and able to succeed within a fast-paced environment. The Operations Manager is responsible for establishing processes, identifying issues and root causes, and the coaching and development of Supervisors. You will report insights and interpret performance trends, identify tools to improve efficiencies, and collaborate with stakeholders to establish operational improvement initiatives. This role will build and support a seasonal workforce strategy and identify key KPIs to anticipate future success for the broader CS organization. As an Account Recovery CS Operations Manager, your teams will be responsible for ensuring that front line Technical Customer Service Associates (TCSAs) and Supervisors are set up for success...
Mar 08, 2021
Full time
DESCRIPTION
As an Account Recovery Operations Manager at Ring, you will work with Supervisors within the Ring Community Support (CS) team to drive performance results, as well as maintain positive customer service and security. You must be responsive, innovative, and able to succeed within a fast-paced environment. The Operations Manager is responsible for establishing processes, identifying issues and root causes, and the coaching and development of Supervisors. You will report insights and interpret performance trends, identify tools to improve efficiencies, and collaborate with stakeholders to establish operational improvement initiatives. This role will build and support a seasonal workforce strategy and identify key KPIs to anticipate future success for the broader CS organization. As an Account Recovery CS Operations Manager, your teams will be responsible for ensuring that front line Technical Customer Service Associates (TCSAs) and Supervisors are set up for success...
DESCRIPTION
Ring is seeking a Program Manager to engage with Ring Community Support teams and other stakeholders to facilitate, oversee, and drive strategic planning and initiatives related to our global customer support strategy and process improvements. You will work closely with teams to drive initiatives and ensure that programs meet quality standards, delivery timelines, and budgets. You must be independent, flexible, and able to succeed within a fast-paced and dynamic environment. This is a management role and you will have direct reports that are responsible for quality and performance analysis in order to foster continuous improvement. The Program Manager is responsible for creating project plans, collaborating with stakeholders, and ensuring the successful execution of key programs at scale. You will drive teams to align on training content, system and tool requirements, and best practices in order to provide a seamless customer experience. You will also be...
Mar 08, 2021
Full time
DESCRIPTION
Ring is seeking a Program Manager to engage with Ring Community Support teams and other stakeholders to facilitate, oversee, and drive strategic planning and initiatives related to our global customer support strategy and process improvements. You will work closely with teams to drive initiatives and ensure that programs meet quality standards, delivery timelines, and budgets. You must be independent, flexible, and able to succeed within a fast-paced and dynamic environment. This is a management role and you will have direct reports that are responsible for quality and performance analysis in order to foster continuous improvement. The Program Manager is responsible for creating project plans, collaborating with stakeholders, and ensuring the successful execution of key programs at scale. You will drive teams to align on training content, system and tool requirements, and best practices in order to provide a seamless customer experience. You will also be...
