About Ring Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.
DESCRIPTION
Ring is looking for an experienced, organized, and self-motivated full-time Workforce Management Supervisor to join our WFM team in Tempe, AZ. As a WFM Supervisor, you will be responsible for the supervision of the Real-Time team at Ring. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals. Responsibilities: · Lead a team of up to 14 cross functional team members; coaching, developing, and motivating direct reports and team to ensure that they are providing world-class service · Drive efficiencies within the RTA and broader WFM team. · Manage daily service levels through the analysis of intraday and historical performance · Respond and adjust the plan to trends across multiple geographies and time zones · Provide leadership, coaching, and guidance to the WFM team; hire, train and...
Dec 18, 2020
Full time
DESCRIPTION
Ring is looking for an experienced, organized, and self-motivated full-time Workforce Management Supervisor to join our WFM team in Tempe, AZ. As a WFM Supervisor, you will be responsible for the supervision of the Real-Time team at Ring. This position will maintain the internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements, including forecast versus actuals. Responsibilities: · Lead a team of up to 14 cross functional team members; coaching, developing, and motivating direct reports and team to ensure that they are providing world-class service · Drive efficiencies within the RTA and broader WFM team. · Manage daily service levels through the analysis of intraday and historical performance · Respond and adjust the plan to trends across multiple geographies and time zones · Provide leadership, coaching, and guidance to the WFM team; hire, train and...
DESCRIPTION
As a Program Manager, you will engage with the Ring Community Support organization and its stakeholders to facilitate, oversee and drive strategic planning and initiatives for product, service, and customer experience expansions. You will work closely with teams to drive key programs related to employee experience, optimization, product launches and service partnerships working with multiple teams across the organization. You must be responsive, flexible, detailed and able to succeed within a fast-paced environment. The Program Manager is responsible for creating the end to end project plan, developing strategic initiatives and closely working with key stakeholders to insure the successful execution of these programs at scale. The Program Manager will drive teams to align on training content, system/tool requirements and best practices that will provide a seamless neighbor experience. You will be responsible for the coordination and oversight of each dependency...
Dec 18, 2020
Full time
DESCRIPTION
As a Program Manager, you will engage with the Ring Community Support organization and its stakeholders to facilitate, oversee and drive strategic planning and initiatives for product, service, and customer experience expansions. You will work closely with teams to drive key programs related to employee experience, optimization, product launches and service partnerships working with multiple teams across the organization. You must be responsive, flexible, detailed and able to succeed within a fast-paced environment. The Program Manager is responsible for creating the end to end project plan, developing strategic initiatives and closely working with key stakeholders to insure the successful execution of these programs at scale. The Program Manager will drive teams to align on training content, system/tool requirements and best practices that will provide a seamless neighbor experience. You will be responsible for the coordination and oversight of each dependency...
DESCRIPTION
At Ring, our Technical Community Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all Ring customers (our neighbors). As part of Ring’s Operations department, we are the heart of Ring’s business. This vital position requires an action-oriented, flexible problem-solver who will assist our neighbors with troubleshooting solutions. Agents communicate with our neighbors primarily through phone, chat, and e-mail while utilizing a variety of software tools. If you are self-motivated and passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you! Please note that this position is for all three (3) Phoenix locations, Glendale, Tempe, and Mesa. Responsibilities: · Provide excellent neighbor support to ensure Ring devices are operational and our mission of making all neighborhoods safer is exemplified · Analyze, isolate,...
Dec 18, 2020
Full time
DESCRIPTION
At Ring, our Technical Community Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all Ring customers (our neighbors). As part of Ring’s Operations department, we are the heart of Ring’s business. This vital position requires an action-oriented, flexible problem-solver who will assist our neighbors with troubleshooting solutions. Agents communicate with our neighbors primarily through phone, chat, and e-mail while utilizing a variety of software tools. If you are self-motivated and passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you! Please note that this position is for all three (3) Phoenix locations, Glendale, Tempe, and Mesa. Responsibilities: · Provide excellent neighbor support to ensure Ring devices are operational and our mission of making all neighborhoods safer is exemplified · Analyze, isolate,...
