About Ring Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone -- while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.
DESCRIPTION
The Ring Recruiting team is seeking a talented, customer focused recruiter, with a passion for delighting candidates and clients alike. You will be supporting the Ring Ops organization by driving internal candidate generation strategies in partnership with business stakeholders. You will evaluate our current processes/workflows, analyze how we’re utilizing interviewing resources, and create a clear path forward on the most efficient internal movement process we can implement into the Ring Ops org across all levels L2+. A successful recruiter on this team will utilize their experience in setting benchmarks, forecasting and tracking against metrics, and prioritizing to hit customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, and have fun to get the job done. They draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders and...
Sep 07, 2021
Full time
DESCRIPTION
The Ring Recruiting team is seeking a talented, customer focused recruiter, with a passion for delighting candidates and clients alike. You will be supporting the Ring Ops organization by driving internal candidate generation strategies in partnership with business stakeholders. You will evaluate our current processes/workflows, analyze how we’re utilizing interviewing resources, and create a clear path forward on the most efficient internal movement process we can implement into the Ring Ops org across all levels L2+. A successful recruiter on this team will utilize their experience in setting benchmarks, forecasting and tracking against metrics, and prioritizing to hit customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, and have fun to get the job done. They draw on extensive knowledge of Talent Acquisition and functional areas of the business, forging dynamic relationships with business leaders and...
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
Aug 26, 2021
Full time
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
Aug 26, 2021
Full time
DESCRIPTION
At Ring, we’re looking to hire an RTA (Real-Time Analyst) to be part of the Ring Community Support Workforce Management team. The RTA will be responsible monitoring service levels across the enterprise. Responsibilities: · Segment entry for all lines of business, including time-off requests from operations, processing tickets, and coding events from the attendance line · Intraday real-time monitoring of service levels for all queues at all sites · Real time monitoring of agent’s performance from all teams at all sites · Drive real-time adherence to the expected capacity against the actual performance to achieve service levels and efficiency metric goals · Communicate and call out changes to incoming contact patterns to operations and the broader WFM team · Have a real time communication with the WFM team and operations when call outs or changes need to be done · Update and send reports related to the...
At Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional customer service to all Ring customers. The CS team is looking for driven individuals who are up to the challenge of supporting and maintaining positive customer service and customer account security. Account Support team members operate with a keen eye for detail and security policy adherence to protect Ring customers. This position is a seasonal role where employees remain with Ring in a temporary capacity, with opportunities for long term employment. Responsibilities: · Provide solutions for complex situations related to accounts. · Maintain regular and reliable attendance, including the daily schedule as assigned. · Effectively communicate with customers and other internal teams. · Provide excellent customer support to maintain security of Ring accounts and exemplify our mission of helping to make neighborhoods safer. · Be disciplined and adhere...
Aug 26, 2021
Seasonal
At Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional customer service to all Ring customers. The CS team is looking for driven individuals who are up to the challenge of supporting and maintaining positive customer service and customer account security. Account Support team members operate with a keen eye for detail and security policy adherence to protect Ring customers. This position is a seasonal role where employees remain with Ring in a temporary capacity, with opportunities for long term employment. Responsibilities: · Provide solutions for complex situations related to accounts. · Maintain regular and reliable attendance, including the daily schedule as assigned. · Effectively communicate with customers and other internal teams. · Provide excellent customer support to maintain security of Ring accounts and exemplify our mission of helping to make neighborhoods safer. · Be disciplined and adhere...
DESCRIPTION
At Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional customer service to all Ring customers. The CS team is looking for driven individuals who are up to the challenge of supporting and maintaining positive customer service and customer account security. Account Support team members operate with a keen eye for detail and security policy adherence to protect Ring customers. This position is a seasonal role where employees remain with Ring in a temporary capacity, with opportunities for long term employment. A day in the life The Account Recovery Team helps keep customer accounts safe. You will be at the center of all our latest security measures and a key contributor to this program. About the hiring group The Account Recovery Team leads the way for Ring customers who need assistance in regaining access into their accounts. Through a meticulous approach, the Account Recovery Team vets callers prior to provide a safe...
Aug 26, 2021
Work From Home
DESCRIPTION
At Ring, our Customer Service (CS) representatives deliver timely, accurate, and professional customer service to all Ring customers. The CS team is looking for driven individuals who are up to the challenge of supporting and maintaining positive customer service and customer account security. Account Support team members operate with a keen eye for detail and security policy adherence to protect Ring customers. This position is a seasonal role where employees remain with Ring in a temporary capacity, with opportunities for long term employment. A day in the life The Account Recovery Team helps keep customer accounts safe. You will be at the center of all our latest security measures and a key contributor to this program. About the hiring group The Account Recovery Team leads the way for Ring customers who need assistance in regaining access into their accounts. Through a meticulous approach, the Account Recovery Team vets callers prior to provide a safe...
DESCRIPTION
Ring is looking for a customer-obsessed, detail-oriented Media Designer to provide managed end-to-end media production (video and animations), structure, oversight, and process improvement for the Learning Experience Design team as part of the Community Support Learning and Development team. You will anticipate bottlenecks and balance business needs to move projects forward quickly. You thrive and succeed in a fast-paced environment and are not hindered by ambiguity or competing priorities. The ideal candidate must have training, instructional design, or technical documentation experience. This role requires excellent project management skills, problem-solving abilities, and strong communication skills. Above all, you must possess a passion for media and learning and contribute to team and customer success. A day in the life In this role, you will collaborate with Learning Experience Designers, subject matter experts, stakeholders, and business teams to...
Aug 10, 2021
Full time
DESCRIPTION
Ring is looking for a customer-obsessed, detail-oriented Media Designer to provide managed end-to-end media production (video and animations), structure, oversight, and process improvement for the Learning Experience Design team as part of the Community Support Learning and Development team. You will anticipate bottlenecks and balance business needs to move projects forward quickly. You thrive and succeed in a fast-paced environment and are not hindered by ambiguity or competing priorities. The ideal candidate must have training, instructional design, or technical documentation experience. This role requires excellent project management skills, problem-solving abilities, and strong communication skills. Above all, you must possess a passion for media and learning and contribute to team and customer success. A day in the life In this role, you will collaborate with Learning Experience Designers, subject matter experts, stakeholders, and business teams to...
