Republic Services

  • Los Angeles, CA

Our Philosophy

At Republic Services, we’re guided by five essential core values – to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. Our highly passionate, professional team is reminded of these principles every time they see the five R’s joined together to form the Republic Services Star. It’s what makes us who we are, reminding us to keep our customers at the heart of it all.

Our Operations

Republic Services, Inc. was incorporated in 1996 with a “can do” spirit, driving its dramatic growth and acquisitions through the years, welcoming other organizations that share its values and fiduciary discipline. Today, Republic Services, Inc. is the second largest provider of services in the domestic non-hazardous solid waste industry, as measured by revenue as well as a Fortune 500 company, publicly traded on the New York Stock Exchange (NYSE: RSG).

Through our subsidiaries, we provide non-hazardous solid waste and recycling services for commercial, industrial, municipal and residential customers. Our customers come first as we strive to safely and sustainable provide reliable service through 340 collection operations, 201 transfer stations, 193 active landfills, 67 recycling centers, 8 treatment, recovery and disposal facilities, 12 salt water disposal wells, and 69 landfill gas and renewable energy projects across 41 states and Puerto Rico. Republic Services Inc. is a holding company and all operations are conducted by its subsidiaries. Unless the context requires otherwise, all references to “Republic,” “Republic Services,” “the Company,” “we,” “us” and “our” refer to Republic Services, Inc. and its consolidated subsidiaries.

Republic Services Anaheim, CA, United States
Apr 18, 2019
Full time
Job Description With a general knowledge of the Company’s services and processes, a Customer Service Specialist works under the general supervision of the Customer Service Supervisor to deliver the highest level of quality service to our customers. The Customer Service Specialist receives and responds to routine residential and commercial customer service calls, new residential sales, inquiries, requests and complaints, which are typically general to moderately complex in nature and require limited research and investigation to reach resolution. This position is responsible for delivering superior customer service in a prompt, respectful and courteous manner to ensure concerns are resolved. Knowledge, Skills & Abilities • Good time management skills to ensure assigned responsibilities are completed in an efficient manner. • Good communication skills; is able to effectively communicate to all levels of management and customers. • Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. • Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook. • Excellent written and verbal presentation skills. • Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals. • Is trustworthy and maintains the highest level of confidentiality at all times. • Is high energy, friendly and engaging. • Excellent service orientation; actively looks for ways to help people. Preferred Qualifications • Associate’s Degree. Principal Responsibilities • Respond in a timely and accurate manner to routine customer service calls ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner. • Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple to moderately complex issues including contractual obligations, billing questions, service cancellations, price increases and equipment issues. • Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible. • Receive and review individual performance metric reports and action plan with manager to understand individual performance. Enter service data into computer for billing and scheduling purposes. • Log information about customer service interactions into systems; update in a timely and accurate manner to ensure that associates are able to track service inquiries and resolution. • Perform other job-related duties as required. The statements herein are intended to describe the general nature of work performed by this position, and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Qualifications • High School diploma or GED. • Six months of prior customer service experience in a high volume call center environment. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). Anthony Altemoos Team C
Republic Services Fresno, CA, United States
Apr 18, 2019
Full time
Job Description The Maintenance Manager is responsible for the management of fleet equipment at one or more locations and managing a team(s) of technicians (mechanics) who are responsible for the preventive maintenance and repair of a fleet of up to 60 vehicles (diesel and alternative fuel)., Additional responsibilities could include maintenance of equipment and machinery at a post collection facility(ies), and management of a container shop(s). The Maintenance Manager is responsible for providing direction, either directly or indirectly, to a group of technicians to ensure that all repairs and maintenance to Republic Services’ equipment, including trucks, containers and other heavy duty equipment, are performed in compliance with the Company’s safety and maintenance standards, and in compliance with all federal and state regulations. The Maintenance Manager is responsible for planning and scheduling the repair work for his or her work group to ensure that all work is done in a safe and timely manner, reducing lost productivity within the shop. Knowledge, Skills & Abilities • Knowledge of basic computer skills and Microsoft Office • Advanced Root Cause Problem Solving • Effective and professional communications skills • Strong customer service orientation • Ability to anticipate business needs and plan accordingly to ensure that equipment, employee and fiscal resources are utilized in the most efficient manner • High level of analytical skill to develop a range of possible solutions to address a wide range of issues • Organizational skills • Ability to collaborate and encourage employee engagement • Good financial management and planning skills; ability to understand financial terms, budgets, tables and reports. Ability to develop realistic, comprehensive plans to make efficient use of resources. Preferred Qualifications • High school diploma or G.E.D. • Associate’s Degree. • Bachelor’s Degree. • ASE T2 Diesel Engine. • ASE T Master Certified. • Automotive Service Excellence (ASE) Certification T3 Drive. • ASE T4 Brake. • ASE T5 Suspension and Steering. • ASE T6 Electrical/Electronic. • ASE T7 HVAC Systems. • Certified Automotive Fleet Management (CAFM) Financial Systems, CAFM Risk Management, CAFM Information Management, CAFM Asset Management, CAFM Vehicle Fuel Management or experience with/knowledge of similar technology. Principal Responsibilities • Provide direction to all technician levels, as well as the lead technicians, in the maintenance shop and may manage a Site Maintenance Supervisor in a satellite maintenance shop or a Maintenance Shift Supervisor, assigned to his or her work group to ensure that all repair and maintenance work is performed is a safe, efficient and timely manner. Oversee the planning and scheduling of all repair work to increase productivity, while effectively managing the department’s overtime. Monitor the shop’s operational performance and efficiency and take action to redirect activities as appropriate. Report to management on shop performance, and implement procedures for process or programmatic changes for improvement for efficiencies. • Manage lead technicians and maintenance supervisor(s) in the maintenance shop, to include such responsibilities as overseeing daily shop huddles; fleet walks; coaching and counseling lead technician and maintenance supervisor(s) on performance and corrective action, when necessary; make hiring and termination decisions, in concert with Human Resources and appropriate management; oversee employee training and performance evaluation; evaluate, recommend and approve supervisor recommendations for merit increase, promotion and job change recommendations, as appropriate. • Maintain an on-going preventive maintenance program for assigned locations. Identify trends in road calls, break downs; oversee maintenance of the building and other facility on site; control maintenance costs relating to personnel, purchasing, inventory control and outsourcing of repairs. • Manage outside repair facilities and repairs to ensure all work is properly completed in accordance with the Company’s safety and compliance procedures, and federal and state regulations; follow up where appropriate. Identify training opportunities and, as necessary, document issues and constructively discusses corrective action, as needed, with maintenance supervisor. • Conduct Quality Control Inspections, track issues and issue resolution to ensure all works is properly completed and is in accordance with the Company’s safety and compliance procedures, and federal and state regulations. • Maintain advanced knowledge of engine, emission systems, transmission, brake, hydraulic and electrical systems to manage advanced preventive and repair maintenance functions of heavy equipment and vehicles used by the company, on site and on the road, including: o Engine chassis repair and maintenance; o Knowledge of vehicle body control systems, including hydraulics and electrical systems to manage the maintenance and repair the vehicles in a timely and safe manner; o Knowledge of heating and air conditioning systems to manage diagnosis and repair of complex heating and cooling systems in the vehicles in a timely and safe manner; and o Knowledge of welding tools to fix heavy equipment in a safe and efficient manner to ensure the equipment is back in an operable condition as quickly and as safely as possible. • Manage related administrative matters for the team, including payroll, maintain employee records, maintain records of all preventive and corrective maintenance performed, ensure the appropriate recording of all information into Dossier Maintenance Software, prepare and submit the budget for approval, set departmental goals to align with the targets and performance objectives established by the division’s leadership team. • May require local travel. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Qualifications • A minimum of 3 years of experience as a Maintenance Supervisor in the transportation industry which requires a thorough knowledge and application of safe working practices including OSHA Haz Com, OSHA Lock Out Tag Out, OSHA Fire Safety and other federal and state regulations. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). Anthony Altemoos Team C
Republic Services San Diego, CA, United States
Apr 18, 2019
Full time
Job Description The Inside Sales Representative–Sales and Retention is responsible for accessing leads generated from the sales tracking system and other sources to obtain customer and other information that supports the ability to initiate appointments and establish accounts, as well as for making outbound calls to proactively retain business relationships with Republic Services’ smaller, less complex commercial and industrial customers. The Inside Sales Representative – Sales and Retention is also responsible for inbound calls and follow-up to ensure customer retention and to identify potential new, business that may lead to targeted profitable growth in support of the Company’s business objectives. Knowledge, Skills & Abilities • Good time management skills to ensure assigned responsibilities are completed in an efficient manner. • Good communication skills; is able to effectively communicate to all levels of management, both internally and externally. • Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. • Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook. • Excellent written and verbal presentation skills. • Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals. • Is trustworthy and maintains the highest level of confidentiality at all times. • Is high energy, friendly and engaging. • Excellent service orientation; is actively looking for ways to help people. Preferred Qualifications • Bachelor’s Degree is highly desirable. Principal Responsibilities • On a regular basis, initiate outgoing customer calls with prospective clients in a professional manner to establish qualified appointments for respective sales representatives or acquire new business. • Update the Contact Resource Management (“CRM”) tool with current data as appropriate, including but not limited to inputting canceled/lost account information. • Receive inbound calls for new business or from our clients and build effective customer relationships and customer loyalty; seek to understand if we are meeting service standards, understand customers’ business needs and address any issues. • Using information from the customer service team, follow up on sales opportunities for existing commercial and industrial clients; close the transaction, as required. • Initiate the transition to outside representatives if a sales opportunity for new or existing business is not able to be closed over the telephone. • Partner and work closely with outside sales representatives to provide sales support and prospecting opportunities, including data gathering and follow up. • Complete contractual re-signs for existing customers to extend terms of service and increase customer profitability where appropriate. • Respond to all cancellation requests, following standard operating procedures and escalation policy as appropriate. • Meet regularly with Sales Manager to review customer retention and relationship activities, sales progress versus goals and status of key customer relationships. • Attend sales meetings and/or training and maintain open communications with sales team members to maintain current understanding of all Company products and services; participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge, skills and abilities. • May be required to build relationships and increase company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events and other similar activities. • Perform other job-related duties, as required. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Qualifications • High School diploma or GED. • One year of prior customer service experience. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). Anthony Altemoos Team C
$48 - $55 yearly
Republic Services Rancho Cordova, CA, United States
Apr 18, 2019
Full time
Job Description The Inside Sales Representative–Sales and Retention is responsible for accessing leads generated from the sales tracking system and other sources to obtain customer and other information that supports the ability to initiate appointments and establish accounts, as well as for making outbound calls to proactively retain business relationships with Republic Services’ smaller, less complex commercial and industrial customers. The Inside Sales Representative – Sales and Retention is also responsible for inbound calls and follow-up to ensure customer retention and to identify potential new, business that may lead to targeted profitable growth in support of the Company’s business objectives. Knowledge, Skills & Abilities • Good time management skills to ensure assigned responsibilities are completed in an efficient manner. • Good communication skills; is able to effectively communicate to all levels of management, both internally and externally. • Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas. • Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook. • Excellent written and verbal presentation skills. • Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals. • Is trustworthy and maintains the highest level of confidentiality at all times. • Is high energy, friendly and engaging. • Excellent service orientation; is actively looking for ways to help people. Preferred Qualifications • Bachelor’s Degree is highly desirable. Principal Responsibilities • On a regular basis, initiate outgoing customer calls with prospective clients in a professional manner to establish qualified appointments for respective sales representatives or acquire new business. • Update the Contact Resource Management (“CRM”) tool with current data as appropriate, including but not limited to inputting canceled/lost account information. • Receive inbound calls for new business or from our clients and build effective customer relationships and customer loyalty; seek to understand if we are meeting service standards, understand customers’ business needs and address any issues. • Using information from the customer service team, follow up on sales opportunities for existing commercial and industrial clients; close the transaction, as required. • Initiate the transition to outside representatives if a sales opportunity for new or existing business is not able to be closed over the telephone. • Partner and work closely with outside sales representatives to provide sales support and prospecting opportunities, including data gathering and follow up. • Complete contractual re-signs for existing customers to extend terms of service and increase customer profitability where appropriate. • Respond to all cancellation requests, following standard operating procedures and escalation policy as appropriate. • Meet regularly with Sales Manager to review customer retention and relationship activities, sales progress versus goals and status of key customer relationships. • Attend sales meetings and/or training and maintain open communications with sales team members to maintain current understanding of all Company products and services; participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge, skills and abilities. • May be required to build relationships and increase company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events and other similar activities. • Perform other job-related duties, as required. The statements herein are intended to describe the general nature of work performed by this position, and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Qualifications • High School diploma or GED. • One year of prior customer service experience. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). Anthony Altemoos Team C
$37 - $45 yearly
Republic Services Anaheim, CA, United States
Apr 18, 2019
Full time
Job Description A General Laborer is responsible for safely and efficiently performing general labor duties at a hauling company, transfer station, materials recycling facility (MRF) or landfill. Responsibilities may include such things as yard clean-up, fueling vehicles and equipment, general vehicle operation, general office maintenance and other related duties. Knowledge, Skills & Abilities • Ability to adhere to work schedule and follows through on challenges as they arise. • Ability to adhere to Company policies and rules that are set forth; promotes the Company’s safety standards; works with a sense of honesty and trustworthiness. • Maintains a feeling of pride in work; strives to achieve all goals. Preferred Qualifications • High School Diploma or GED. • Valid driver’s license. Principal Responsibilities • Safely and efficiently perform assigned responsibilities to include such duties as: o Clean up work areas; o Fuel vehicles and equipment; o Clean track on track type and related equipment; o Perform yard work, including mowing and paper pick up; o Operate general site vehicles and equipment, such as water trucks, pick up trucks, sweepers, mowers, trimming equipment, etc.; o Perform general office maintenance and repairs, including painting and janitorial work; o Install temporary wind fences, as required; o Direct traffic at the site as necessary; and • Perform other job-related duties as assigned. The statements herein are intended to describe the general nature of work performed by this position, and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Qualifications • None. Rewarding Compensation and Benefits Eligible employees can elect to participate in: • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). Anthony Altemoos Team C