RICOH

Ricoh transforms the way people work with breakthrough technologies that help businesses innovate and grow. Our focus has always been to envision what the future will look like so that we can help prepare you for success. Today, that means empowering digital workplaces with our broad portfolio of services, solutions and technologies — helping you remove obstacles to sustained growth by optimizing the flow of information and automating antiquated processes to increase workplace productivity.

RICOH Santa Clara, CA, USA
May 27, 2019
Full time
Description RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our  people  deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: · Medical Coverage & Vision Coverage  · Dental Coverage  · Short/Long Term Disability  · Term Life and AD&D Insurance  · Spouse and Dependent Life Insurance  · Flexible Spending Account  · EAP and Work Life Benefits  · Time off Benefits including: Vacation, Sick, and Holiday  · Tuition Reimbursement......and many more Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. JOB DUTIES AND RESPONSIBILITIES Greets the public. Distributes name badges to visitors, temporary employees, etc. Schedules meeting rooms for all. Answers and transfers calls from all over the United States. Participates enthusiastically in company and community service events. Performs light Administrative duties. Performs PC Support and Administrative duties as needed. Acts as a model for Vision, Values, and Mission. Builds professional relationships with customers and other teams. Responsible for the timely updates of the following: Company phone and speed dial lists, Brag Board and Company Calendar. Responsible for updating the automated messaging center daily. Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). Responsible for ordering, maintaining and distributing promotional items for Promotional Store. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: Requires high school diploma or equivalent and 1+ years of prior switchboard experience. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Santa Clara State CA Req Number 19-01891       James
RICOH Redwood City, CA, USA
May 27, 2019
Full time
Description RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our  people  deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: · Medical Coverage & Vision Coverage  · Dental Coverage  · Short/Long Term Disability  · Term Life and AD&D Insurance  · Spouse and Dependent Life Insurance  · Flexible Spending Account  · EAP and Work Life Benefits  · Time off Benefits including: Vacation, Sick, and Holiday  · Tuition Reimbursement......and many more Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director.MS Operations. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.   JOB DUTIES AND RESPONSIBILITIES Follows Ricoh Service Excellence performance requirements. Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. Achieves Time Productive statistics by meeting standards established by the facility. Maintains all required reporting tools. Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals. Demonstrates the ability to transfer files electronically by sending files from the network to color equipment. Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location. Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment. Troubleshoots all hardware and software issues with equipment. Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. Presents professional appearance to clients by dressing in a professional attire according to company standards. Presents a clean and organized working area. Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies. Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. Demonstrates required digital competencies associated with assigned products and level assignments. Performs troubleshooting and repairs or replaces equipment components as necessary. Completes technical training on new equipment as assigned. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: Requires high school diploma or equivalent. Requires minimum of 3 years of related experience; 5 years is preferred. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Redwood City State CA Req Number 19-01764       James  
RICOH Santa Clara, CA, USA
May 27, 2019
Full time
Description RICOH EMPOWERS WORKPLACES  using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: Medical Coverage & Vision Coverage Dental Coverage Short/Long Term Disability Term Life and AD&D Insurance Spouse and Dependent Life Insurance Flexible Spending Account Employee Assistance Programs and Work Life Benefits Time off Benefits including: Vacation, Sick, and Holiday Tuition Reimbursement......and many more These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES Runs high volume copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Performs all repair service on customer copier equipment. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include 'purging' and archiving old documents. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Requires high school diploma or GED and1-2 years of related work experience. Some related copy job experience is preferred. May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Santa Clara State CA Req Number 19-02211       James
RICOH Tustin, CA, USA
May 27, 2019
Full time
Description POSITION PROFILE Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers. Ensures appropriate and accurate movement of inventory. Uses database and spreadsheet tools to analyze data and process workflows. Coordinates order processing through each department in the CC. JOB DUTIES AND RESPONSIBILITIES Responsible for scheduling order staging to ensure the timely fulfillment of product requests. Provides order staging data entry of all equipment requests. Communicates product needs to inventory control management as needed and required. Assists in tracking the location, transfers, receiving and disposal of product using inventory processes. Reports to management areas of concern regarding issues within inventory control and assists in preparation and conducting of physical inventories as required. Assigns product as required. Assists in the preparation and conducting of physical inventories on a quarterly and annual basis as required. Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) Typically Required: High school diploma, or equivalent, is required. One year of customer service experience is required. Database and spreadsheet skills are required. Proficiency in MS Office is required. eRICOH Inventory module and WIP/SHIP module training. Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran Shift 1st City Tustin State CA Req Number 19-02125         James  
RICOH San Jose, CA, USA
May 27, 2019
Full time
Description RICOH EMPOWERS WORKPLACES  using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: Medical Coverage & Vision Coverage Dental Coverage Short/Long Term Disability Term Life and AD&D Insurance Spouse and Dependent Life Insurance Flexible Spending Account Employee Assistance Programs and Work Life Benefits Time off Benefits including: Vacation, Sick, and Holiday Tuition Reimbursement......and many more These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers and various business units to maintain an acceptable work environment. Responsible for assisting in the daily management of assigned facility by reporting and escalating facility related issues ; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of RICOH Service Excellence. Understands Service Level Agreements and is able to execute and report on effectively achieving them Understands contractual obligations and is able to track compliance and remedies Functions as a document specialist or other operations worker. May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required. Handles formal contact with the customer on a daily basis in MS. May include interaction with contracted vendors, facility management and occupants. May be required to escort vendors through tours, inspections or problem resolution. Reports light bulb outages, plumbing issues, system malfunctions and assist in scheduling repairs as required. May assist in small office moves to include; movement of smaller items, assessing seating, layout needs and scheduling. May be responsible to monitor levels and manage ordering of office supplies and stationary. Conference room coordination and A/V equipment resource management. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City San Jose State CA Req Number 19-01536       James
RICOH San Diego, CA, USA
May 27, 2019
Full time
Job Title Office Assistant- Print Production -La Jolla, CA Description POSITION PROFILE Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES Runs high volume copy machines and performs binding and finishing work. Handle highly sensitive and confidential documents that may be time sensitive Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment Operate high volume scanners. Operate image handling software Operate MS Office and Email systems Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping and/or receiving of materials. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include 'purging' and archiving old documents. Performs duties of scanning, file conversion and file naming Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD Manage TOC (Table of Contents) -- first page of electronic file Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search Perform file formatting for printing/Excel files Assist with coordinating projects that will be completed off site (BIS or Smart Source) Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: Requires high school diploma, GED, or equivalent work experience. Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements Some related copy job experience is preferred. Minimum of 1 year of experience in the Legal Industry is strongly desired Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy. Demonstrated competency in basic computer skills including proficiency in MS Office Suite. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City San Diego State CA Req Number 19-01501       James  
RICOH Los Angeles, CA, USA
May 27, 2019
Full time
Job Title Technology Applications Specialist Description POSITION PROFILE All Technology Applications Spec.1 (TAS) roles are responsible for supporting and driving key Services initiatives, including but not limited to: MIF Retention Wallet Share (Volume Building and Lead generation) Drive and support Services Drive document volume by conducting customer training on the basic and advanced features of targeted devices and software determined by management for TAS role. Will deliver a variety of customized training depending upon customer's needs, e.g., customized training plan, feature application training, etc. for a fee or as contracted with client. Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction. Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications. Drives and supports corporate initiatives which include Services revenue generation. Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills. JOB DUTIES AND RESPONSIBILITIES Trains customers on Ricoh devices and designated software as specified in Policy, associated Playbook and other documented guidelines. Visits current customers with low volume in an effort to increase total document volume. Registers customers for company website and informs them about process for requesting service and supplies. Identifies potential sales leads for Sales Service departments. Works with Service management to ensure proper request procedures are followed. Accounts for all time and activity by recording information in the Activity Tracking system. Presents a professional image in business dress and behavior. Performs other duties as assigned. Demonstrates Expertise and Provides Specialist Services Performs pre-sales related activities such as, customer demos, site surveys, etc. in support to the Inside Sales Team. Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained. QUALIFICATIONS (Education, Experience, and Certifications) Typically requireds: 2-year college degree or equivalent experience in a related field. CompTIA CTT+ Certification within 12 months of hire. Requires basic computer competencies. Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Los Angeles State CA Req Number 18-07435         James