RICOH

Ricoh transforms the way people work with breakthrough technologies that help businesses innovate and grow. Our focus has always been to envision what the future will look like so that we can help prepare you for success. Today, that means empowering digital workplaces with our broad portfolio of services, solutions and technologies — helping you remove obstacles to sustained growth by optimizing the flow of information and automating antiquated processes to increase workplace productivity.

RICOH San Jose, CA, USA
Apr 15, 2019
Full time
Job Title Mail, International Shipping Associate Description RICOH EMPOWERS WORKPLACES  using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: Medical Coverage & Vision Coverage Dental Coverage Short/Long Term Disability Term Life and AD&D Insurance Spouse and Dependent Life Insurance Flexible Spending Account Employee Assistance Programs and Work Life Benefits Time off Benefits including: Vacation, Sick, and Holiday Tuition Reimbursement......and many more These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ POSITION PROFILE Supervises day-to-day operations of specified 1-3 person site. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers and various business units to maintain an acceptable work environment. Responsible for assisting in the daily management of assigned facility by reporting and escalating facility related issues ; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site. JOB DUTIES AND RESPONSIBILITIES Responsible for effective implementation and management of RICOH Service Excellence. Understands Service Level Agreements and is able to execute and report on effectively achieving them Understands contractual obligations and is able to track compliance and remedies Functions as a document specialist or other operations worker. May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required. Handles formal contact with the customer on a daily basis in MS. May include interaction with contracted vendors, facility management and occupants. May be required to escort vendors through tours, inspections or problem resolution. Reports light bulb outages, plumbing issues, system malfunctions and assist in scheduling repairs as required. May assist in small office moves to include; movement of smaller items, assessing seating, layout needs and scheduling. May be responsible to monitor levels and manage ordering of office supplies and stationary. Conference room coordination and A/V equipment resource management. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report in the absence of Site Manager. Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement. Responsible for managing P&L. Performs other duties as assigned. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed QUALIFICATIONS (Education, Experience, and Certifications) Typically Requires: Requires high school diploma or GED and 2+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City San Jose State CA Req Number 19-01536         James
RICOH Irvine, CA, USA
Apr 15, 2019
Full time
Job Title Office Service Specialist - Legal Environment Description POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. JOB DUTIES AND RESPONSIBILITIES LEGAL ENVIRONMENT JOB RESPONSIBILITIES Possess the legal background to understand client matter work flow, such as: Charge back to firm and/or clients for work, supplies, hours, etc. Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.). Familiar with legal records management processes. Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system. Assists with scheduling needed equipment, labor, and supplies for offsite trial(s). OTHER DUTIES AND RESPONSIBILITIES Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners. Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism. Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer. Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler. Handles time sensitive documents that are confidential in nature. Works to provide quality and accurate reproduction, scanning, or project work. Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task. Provide imbedded support to specific floors or integrated practice groups. Assist with coordinating projects that will be completed off site. Maintains logs for billing and assists in calculating charges for work or jobs performed. Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies. Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions. Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location. Deliveries and pickups may require travel between offices or another office location. Performs duties related to the shipping and receiving of materials and packages. Performs filing duties in conjunction with specific customer requests, which may include 'purging' and archiving old documents. Performs duties of scanning, file conversion, file naming, and encryption. Performs FTP (File Transfer Protocol) between computers and files for printing. Manage TOC (Table of Contents) -- first page of electronic file. Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro. Performs daily quality checks on convenience copiers to ensure proper functionality. Responds to errors or troubled copy machines. Also works to clear paper jams. Maintains daily meter and service logs. Stocks and organizes convenience copier areas. Straightens, organizes, and manages firm conference and meeting rooms. Assists facilities with box moves, office moves, and occupant moves. Assists facilities with light maintenance duties. May perform occasional cleaning duties. May require periodic overtime on nights and weekends, including off-hour emergency response. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Requires high school diploma or GED and 1-2 years of related work experience. Minimum of 2 years' experience in legal industry is preferred. Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills. May require a violation free, valid driver's license and minimum levels of auto insurance coverage per RICOH Policy. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Irvine State CA Req Number 19-01929       James
RICOH Mountain View, CA, USA
Apr 15, 2019
Full time
Job Title Warehouse Shipping and Receiving Assistant Manager Description RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our  people  deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: · Medical Coverage & Vision Coverage  · Dental Coverage  · Short/Long Term Disability  · Term Life and AD&D Insurance  · Spouse and Dependent Life Insurance  · Flexible Spending Account  · EAP and Work Life Benefits  · Time off Benefits including: Vacation, Sick, and Holiday  · Tuition Reimbursement......and many more Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! POSITION PROFILE Reports to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3 person satellite location or assists with the supervision of a large site or additional shifts. May run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed; can complete month-end management reports in the absence of the Site Manager. (Note: a lead person at a small solo site should be titled Supervisor). JOB DUTIES AND RESPONSIBILITIES Functions as a document specialist or other operations worker. Responsible for effective implementation and management of RICOH Service Excellence. Handles formal contact with the customer on a daily basis in IMS. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Ensures the quality of operations for shift by assisting in the achievement of goals. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Completes site reports and other paperwork as necessary. Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: Requires high school diploma or GED and 3+ years of experience in a related field. Requires experience in delivering classroom and/or informal training sessions. Requires experience in operation of the most advanced machines, performing complex jobs. Requires experience in setting goals by defining and prioritizing specific, realistic objectives. Preferred Qualifications:  Shipping and receiving experience Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Mountain View State CA Req Number 19-01783     James
RICOH Tustin, CA, USA
Apr 15, 2019
Full time
ob Title Dispatcher/Scheduler - Field Distribution Description POSITION PROFILE Coordinates the product movement from the CC to customers along with the return of used equipment. Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository Supports various business channels Provides back up support for Sr. Dispatcher when applicable                  Update delivery system                                40%                   Oracle updates and e-mail notifications   10%                   Create routes and trip sheets                      15%                   Internal/External Customer Service            35% JOB DUTIES AND RESPONSIBILITIES Prints out bills of lading. Updates delivery system with shipping data. May pre-call customers Emails delivery notifications to Order Processing. Runs and closes out open order reports. Makes request for certificate of insurance. Creates routes and trip sheets for the Delivery Drivers Successfully navigates through Oracle and updates Oracle CC/DFF notes Ship confirms orders in Oracle on the day of delivery Emails the marketplaces with the following day's delivery schedule. Responsible for truck ETA's Places service calls as required Provides time frame authorizations Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops Identifies customer's needs and determines appropriate action; refers calls to appropriate party Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: High school diploma or equivalent education Minimum of 1 year customer service experience Microsoft Office experience Drayage and freight analysis experience Basic PC and 10 key skills required. Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran City Tustin State CA Req Number 19-01658         James
RICOH Newport Beach, CA, USA
Apr 15, 2019
Full time
Job Title Legal Records Clerk Description POSITION PROFILE Under the supervision of the Ricoh Records Manager, Records Supervisor, or Site Manager, pursuant to the firm's records management procedures and guidance, oversees and coordinates daily tasks, workflow and special projects within the Records Management Department; including, but not limited to, creation, tracking, monitoring, labeling, delivery, closure and storage of active and/or inactive client or firm files. Interfaces with supervisors, co-workers, and other staff members for the purpose of exchanging information. Most contact is internal to the organization. JOB DUTIES AND RESPONSIBILITIES Perform basic records center operations in accordance with established RIM procedures. Respond to specific requests by searching, locating, retrieving, and delivering records or information through established procedures and delivery systems in a timely manner. Receive files for entry into Records Management System (RMS); review for accuracy and enters data. Sort, classify, and code material for filing and shelving. Prepare new files within file classification plan. Generate labels and bar coding as necessary to track files. Accurately performs filing and interfiling of loose items on timely basis. Perform assigned tasks that support the organization's legal hold process. Perform database queries and reports of activities as needed. Retrieve and arrange file delivery as requested. Access, compile, gather, and issue requested records and information. Receive and process records transferred to inactive storage in accordance with established schedules. Perform assigned tasks supporting the implementation of the organization's approved retention schedule. Scan records as directed, saving images in accordance with ESI policies and procedures. Communications with offsite storage vendors. Monitor Records Management email and voicemail boxes and responds appropriately to requests and inquiries. Provide exemplary customer service. Handle special projects such as destruction implementation as directed. Provide input to management based on current and projected workload. Filing and data entry best practices. Personal computer skills. Familiarity with MS tools. Experience working in an office environment. Skills Sets Required to Perform Successfully: Ability to take direction and perform tasks accordingly. Build effective and lasting working relationships. Collect metrics and communicate project status. Understand agreements with vendors and service providers; establish good working relationships with vendors and firm employees. Communicate appropriately verbally and in writing. Excellent customer service skills. Team work and sense of urgency as required. Seek feedback from others and opportunities to learn new skills. Exercise good judgment by making sound and well-informed decisions. Ability to learn and become competent with firm's record systems which may include Legal Key, Elite, File Surf, Interwoven and/or Outlook. Manage physical boxes. Identify conflicting task instructions and notify management. Verify appropriateness of authorization. Provide customer service Ability to handle special projects assigned by records specialists/managers and supervisor. Professional appearance, adherence to dress code. QUALIFICATIONS (Education, Experience, and Certifications) Minimum high school diploma or equivalent. Experience in operating office equipment such as reprographics equipment, calculators, and reader/printers preferred. Strong customer service and communication skills preferred. Good typing skills and basic computer skills with diligent attention to detail. Familiarity with file room operations is strongly preferred. Attention to detail very important. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Newport Beach State CA Req Number 19-01569         James
RICOH San Diego, CA, USA
Apr 15, 2019
Full time
Job Title Office Assistant- Reception, print production, mail- Downtown, San Diego Description POSITION PROFILE Provides operations functions in one or all of the following areas within a Legal office/environment: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES Runs high volume copy machines and performs binding and finishing work. Handle highly sensitive and confidential documents that may be time sensitive Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment Operate high volume scanners. Operate image handling software Operate MS Office and Email systems Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping and/or receiving of materials. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include 'purging' and archiving old documents. Performs duties of scanning, file conversion and file naming Performs FTP (File Transfer Protocol) between computers and files for printing and CS/DVD Manage TOC (Table of Contents) -- first page of electronic file Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search Perform file formatting for printing/Excel files Assist with coordinating projects that will be completed off site (BIS or Smart Source) Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: Requires high school diploma, GED, or equivalent work experience. Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements Some related copy job experience is preferred. Minimum of 1 year of experience in the Legal Industry is strongly desired Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy. Demonstrated competency in basic computer skills including proficiency in MS Office Suite. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City San Diego State CA Req Number 19-01525         James
RICOH East Palo Alto, CA, USA
Apr 15, 2019
Full time
Job Title Front Office Supervisor Description POSITION PROFILE Supervises the day-to-day operations of a specified 1 to 3 person site within a legal office environment. Reports directly to an Account Manager and works to provide employee developmental support. Will also assist in employee relations matters as it pertains to supervising and directing. Works to develop, implement, and review procedures for compliance and improvement. Prepares, creates, validates, and invoices client(s) as per the customer's billing needs. Must possess excellent interpersonal and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, court reporters, vendors, staff, and others. The Site Supervisor is the point person for customer issues as well as providing direction for issue resolution. Works directly or indirectly assisting the site operations with any of the following office functions: copy, production, and scanning, fax, mail, and shipping, hospitality assistance, conference room set up and scheduling, receptionist backup, facilities support, and inventory control. Works to maintain and control an acceptable profit level within the site while looking for additional service offerings to enhance the customers work flow. JOB DUTIES AND RESPONSIBILITIES LEGAL ENVIRONMENT JOB RESPONSIBILITIES Possess the legal background to understand client matter work flow, such as: Charge back to firm and/or clients for work, supplies, hours, etc. Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.). Familiar with legal records management processes. Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system. Assists with scheduling needed equipment, labor, and supplies for offsite trial(s). OTHER DUTIES AND RESPONSIBILITIES Responsible for the effective implementation and management of the RICOH Service Excellence methodology. Functions as a working supervisor, assisting in the daily tasks and operations as per the customer contract. Handles formal contact with the customer daily. Handles highly confidential documents that may be time sensitive. Provides quality work due to the sensitive nature of documents and projects that are required in a legal environment. Responsible for understanding the law firm structure and hierarchy while interacting and providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners). Responsible for job accuracy on project work that may require an expedient turnaround and have a tight deadline. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability (cost of goods) by effectively supervising the labor, materials, and supplies. Operates shifts and maintains quality of work to comply with audits and deadlines. Meets quality and deadline standards by the effective use of job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Facilitates resolution of issues concerning pricing, orders-in, and invoicing. Ensures all direct reports execute objectives using tools such as: a developmental plan, ninety (90) day plan, and regular performance reviews. Posts reports showing productivity, quality, and deadline results. Maintains positive internal working relationships with all department employees by communicating in a professional manner. Completes site reports and other paperwork on time and accurately. Completes month-end management report. Assists the account manager with review of the monthly financial reporting. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Requires a high school diploma or GED and 2+ years of experience in a related field. Minimum of 2 years experience in the legal industry is strongly preferred. Preferred experience with different types of law and the different departments such as: criminal, civil, corporate, real estate, bankruptcy, intellectual property, etc. Preferred computer experience and proficiency working with programs such as: Word, Excel, PowerPoint, Adobe (pdf), and legal software. Preferred experience in delivering classroom and/or informal training sessions. Preferred experience in operation of the most advanced machines, performing complex jobs. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 2nd City East Palo Alto State CA Req Number 19-01370         James
RICOH San Diego, CA, USA
Apr 15, 2019
Full time
Job Title Doc Control Clerk - Scanning, Indexing & File Room Description RICOH EMPOWERS WORKPLACES  using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: Medical Coverage & Vision Coverage Dental Coverage Short/Long Term Disability Term Life and AD&D Insurance Spouse and Dependent Life Insurance Flexible Spending Account Employee Assistance Programs and Work Life Benefits Time off Benefits including: Vacation, Sick, and Holiday Tuition Reimbursement......and many more These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES Runs high volume copy machines and performs binding and finishing work. Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Performs all repair service on customer copier equipment. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Calculates charges for jobs performed and maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping of materials. Performs duties related to the receiving of materials. May perform meeting room and conference room set ups. May perform building occupant moves within assigned facilities. May perform re-lamping and light maintenance duties as assigned. May perform occasional cleaning duties as needed. May require periodic overtime on nights and weekends, including off-hour emergency response. Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include 'purging' and archiving old documents. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Requires high school diploma or GED and 1-2 years of related work experience. Some related copy job experience is preferred. Previous experience scanning documents and using document management solutions is strongly preferred May require valid driver's license and minimum levels of auto insurance coverage per Ricoh. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City San Diego State CA Req Number 19-01278       James  
RICOH Tustin, CA, USA
Apr 15, 2019
Full time
Job Title Forklift Operator Description POSITION PROFILE Responsible for the efficient and safe operation of all powered and non-powered material handling equipment. Position requires ability to perform all warehouse functions to include but not limited to shipping, receiving, and order fulfillment. JOB DUTIES AND RESPONSIBILITIES Maintain a safe work environment and insures that all company safety policies and procedures are followed. Utilize RF equipment to accurately process all inbound (Receiving) and outbound (Shipping) and internal orders and requisitions. Ensures all transactions processed are accurate in item and quantity and processed accordingly. Perform cycle counts and assists with inventory accuracy by performing Quality Assurance inspections as required. With appropriate cross training, provides backup support for job functions within other departments. Performs stock consolidation to improve inventory production performance and maximize warehouse space. Maintains company 5S standards throughout assigned area of work. Meets and maintains productivity and quality standards relative to job responsibility as defined by department manager. Inspects and QA all outbound freight to insure correct items, quantities and no carton damaged freight is shipped without Manager approval. Palletize & Loads shipments to ensure no damage is incurred during transit. Loads product onto LTL, TL Trailers and Vans. Inspects all inbound freight for quantity and damage and completes appropriate documentation to include carriers BOL as per the department's Standard Work Instruction. Maintains knowledge of, and adheres to all department Standard Work Instructions to which assigned. On a daily basis prior to operation, completes the forklift inspection checklist, inspects material handling equipment for proper operation and reports any needed repairs to management. Performs C-TPAT compliance inspections and documentation per standard work instruction for all inbound and outbound international shipments. Maintains operational and warehouse security per C-TPAT policy. All other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) High school diploma or equivalent education required. Previous forklift certification for Reach, Dock stocker or Sit down forklift. RF scanner experience. Must have excellent math, reading comprehension skills and the ability to write legibly Minimum of two years warehouse experience with one year of stand-up (Reach, Dock stocker) forklift experience. Must be physically able to perform assigned tasks that will require significant, walking, standing, bending, reaching and safely lifting up to 50lbs for extended periods of time. Team lift for items over 50lbs. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Tustin State CA Req Number 19-01406       James  
RICOH East Palo Alto, CA, USA
Apr 15, 2019
Full time
Job Title Front Desk/ Reception Full time (9am to 6pm) Description RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our  people  deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: · Medical Coverage & Vision Coverage  · Dental Coverage  · Short/Long Term Disability  · Term Life and AD&D Insurance  · Spouse and Dependent Life Insurance  · Flexible Spending Account  · EAP and Work Life Benefits  · Time off Benefits including: Vacation, Sick, and Holiday  · Tuition Reimbursement......and many more Ricoh offers Full Time and Part Time positions with a developmental path and a range of training resources to meet employees' different needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today!   POSITION PROFILE Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States. JOB DUTIES AND RESPONSIBILITIES Greets the public. Distributes name badges to visitors, temporary employees, etc. Issues facility access cards to employees. Schedules meeting rooms for all. Answers and transfers calls from all over the United States. Participates enthusiastically in company and community service events. Performs light Administrative duties. Performs PC Support and Administrative duties as needed. Acts as a model for Vision, Values, and Mission. Builds professional relationships with customers and other teams. Responsible for the timely updates of company phone and speed dial lists. Responsible for issuing of the Company Loaner Cell Phones. Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). Understands other work areas. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: Requires high school diploma or equivalent and 2+ years of prior switchboard experience. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City East Palo Alto State CA Req Number 19-00073         James  
RICOH San Diego, CA, USA
Apr 15, 2019
Full time
Job Title Office Clerk- mail, reprographics and reception ( Legal office environment) Description RICOH EMPOWERS WORKPLACES  using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: Medical Coverage & Vision Coverage Dental Coverage Short/Long Term Disability Term Life and AD&D Insurance Spouse and Dependent Life Insurance Flexible Spending Account Employee Assistance Programs and Work Life Benefits Time off Benefits including: Vacation, Sick, and Holiday Tuition Reimbursement......and many more These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ POSITION PROFILE Provides operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES Operate MS Office and Email systems Perform basic scanning responsibilities Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Performs furniture/conference room set up Performs Fulfillment functions Calculates charges for jobs performed and maintains logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within and outside of the site. Maintains daily meter and service logs. May travel between customer's buildings. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping and/or receiving of materials in a mailroom type environment Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include 'purging' and archiving old documents. Understanding of Ricoh Services Portfolio & Technology Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically Required: Requires high school diploma, GED, or equivalent work experience. Some related copy job experience is preferred. May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy. Demonstrated competency in basic computer skills including proficiency in MS Office Suite. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City San Diego State CA Req Number 19-00079         James  
RICOH Tustin, CA, USA
Apr 15, 2019
Full time
Job Title Warehouse Supervisor Description POSITION PROFILE Responsible for one or more functional operations and one or more channels within the Regional Fulfillment. Specifically responsible for planning the daily activities associated with assigned functional areas within an RFC. Manages assigned processes and people assigned to their span of control. Establishes performance standards and monitors performance of assigned employees. Reports to the Regional Director of the RFC JOB DUTIES AND RESPONSIBILITIES Responsible for managing and overseeing various functions within the warehouse. Plans and manages all activities to ensure work is completed to meet department goals Ensures warehouse personnel are properly trained in all tasks and duties Develops and supports work related cost control, productivity and quality standards for assigned functional area Ensures all OSHA and company safety and security standards and guidelines are adhered to Completes employee performance reviews and initiates corrective or disciplinary action as required Identifies and supports the development of employees skills for advancement opportunities Responsible for inventory integrity including performing cycle counts on a regular basis Communicates and supports internal and external customers when required Possesess administrative skills necessry to ensures all paperwork is controlled and properly processed. Is proficient in any/all system or equipment needed to complete all job dutiesie...PC,scanners, manifest system, WMS Demonstrates system and process troubleshooting skills to identify, communicate, and correct issues Demonstates organizational knowledge of size, scope and departmental interactions of Regional Distribution Warehouse Provides assistance to other functional areas as needed Awareness and focus on continuous quality improvement. Can be involved in physically performing work as required Financial Responsibility: can be involved in daily volumes of $5M+ in transactional and inventory valued at $40M Quality of work can have direct impact on end user customers Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) High School diploma is required 2 year/4 year degree is preferred 5 years of warehouse experience required 2 years experience with warehouse management systems preferred Knowledge of computer hardware and ERP Platform environment is rrequired Proficient in MS Office or equivalent Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran Shift 2nd City Tustin State CA Req Number 19-00226       James  
RICOH Petaluma, CA, USA
Apr 15, 2019
Full time
Job Title Account Manager - Solutions Sales Description POSITION PROFILE The Account Manager will build relationships at VP level inside client organization within assigned account base. This role works with (up to 20) accounts to set account and department strategy inside the organization, account retention and expansion, and management of the day to day sales activities. JOB DUTIES AND RESPONSIBILITIES Build and maintain relationships with VP level executives. Gain understanding of clients' business challenges and goals. Set account and department strategy in partnership with the client aligned with Ricoh's industry and domain roadmap. Execute Ricoh's Core Equipment and Core Services Strategies within client accounts. Position and pitch Core and standard solutions and collaborates with others to drive qualified opportunities. Engages premium rep for expansion of premium services. Uses collaboration to build trust, confidence and influence with client. Clearly articulates Ricoh's position in the industry and value to the client. Drives profitable revenue, account penetration and expansion, and addition of services. Conducts regular meetings with clients to ensure client satisfaction. Meet or exceed revenue and gross profit expectations. Leverages CRM to enter/track all sales data and activities daily. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Bachelor degree or equivalent experience in related field. 5-10 years account management experience. Proven consultative selling skills. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Petaluma State CA           James
RICOH Los Angeles, CA, USA
Apr 15, 2019
Full time
Job Title Technology Applications Specialist Description POSITION PROFILE All Technology Applications Spec.1 (TAS) roles are responsible for supporting and driving key Services initiatives, including but not limited to: MIF Retention Wallet Share (Volume Building and Lead generation) Drive and support Services Drive document volume by conducting customer training on the basic and advanced features of targeted devices and software determined by management for TAS role. Will deliver a variety of customized training depending upon customer's needs, e.g., customized training plan, feature application training, etc. for a fee or as contracted with client. Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction. Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications. Drives and supports corporate initiatives which include Services revenue generation. Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills. JOB DUTIES AND RESPONSIBILITIES Trains customers on Ricoh devices and designated software as specified in Policy, associated Playbook and other documented guidelines. Visits current customers with low volume in an effort to increase total document volume. Registers customers for company website and informs them about process for requesting service and supplies. Identifies potential sales leads for Sales Service departments. Works with Service management to ensure proper request procedures are followed. Accounts for all time and activity by recording information in the Activity Tracking system. Presents a professional image in business dress and behavior. Performs other duties as assigned. Demonstrates Expertise and Provides Specialist Services Performs pre-sales related activities such as, customer demos, site surveys, etc. in support to the Inside Sales Team. Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained. QUALIFICATIONS (Education, Experience, and Certifications) Typically requireds: 2-year college degree or equivalent experience in a related field. CompTIA CTT+ Certification within 12 months of hire. Requires basic computer competencies. Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Los Angeles State CA Req Number 18-07435       James  
RICOH Concord, CA, USA
Apr 15, 2019
Full time
Job Title Customer Training Specialist - Technology Applications Description POSITION PROFILE All Technology Applications Spec.1 (TAS) roles are responsible for supporting and driving key Services initiatives, including but not limited to: MIF Retention Wallet Share (Volume Building and Lead generation) Drive and support Services Drive document volume by conducting customer training on the basic and advanced features of targeted devices and software determined by management for TAS role. Will deliver a variety of customized training depending upon customer's needs, e.g., customized training plan, feature application training, etc. for a fee or as contracted with client. Follows-up with customers on feedback received from provided training to ensure complete customer satisfaction. Follows-up with customers who are printing at less than 30% of Total Document Volume, to assist them in optimizing use of company products and applications. Drives and supports corporate initiatives which include Services revenue generation. Keeps current on all products and feature capabilities through independent study and classroom instruction. Uses effective presentation, interpersonal and communication skills. JOB DUTIES AND RESPONSIBILITIES Trains customers on Ricoh devices and designated software as specified in Policy, associated Playbook and other documented guidelines. Visits current customers with low volume in an effort to increase total document volume. Registers customers for company website and informs them about process for requesting service and supplies. Identifies potential sales leads for Sales Service departments. Works with Service management to ensure proper request procedures are followed. Accounts for all time and activity by recording information in the Activity Tracking system. Presents a professional image in business dress and behavior. Performs other duties as assigned. Demonstrates Expertise and Provides Specialist Services Performs pre-sales related activities such as, customer demos, site surveys, etc. in support to the Inside Sales Team. Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. Performs appropriate follow-up customer visits to ensure volume building and customer identified benefits are realized and maintained. QUALIFICATIONS (Education, Experience, and Certifications) Typically requireds: 2-year college degree or equivalent experience in a related field. CompTIA CTT+ Certification within 12 months of hire. Requires basic computer competencies. Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Concord State CA Req Number 18-07045         James
RICOH Irvine, CA, USA
Apr 15, 2019
Full time
Job Title Account Manager - Solutions Sales Description POSITION PROFILE The Account Manager will build relationships at VP level inside client organization within assigned account base. This role works with (up to 20) accounts to set account and department strategy inside the organization, account retention and expansion, and management of the day to day sales activities. JOB DUTIES AND RESPONSIBILITIES Build and maintain relationships with VP level executives. Gain understanding of clients' business challenges and goals. Set account and department strategy in partnership with the client aligned with Ricoh's industry and domain roadmap. Execute Ricoh's Core Equipment and Core Services Strategies within client accounts. Position and pitch Core and standard solutions and collaborates with others to drive qualified opportunities. Engages premium rep for expansion of premium services. Uses collaboration to build trust, confidence and influence with client. Clearly articulates Ricoh's position in the industry and value to the client. Drives profitable revenue, account penetration and expansion, and addition of services. Conducts regular meetings with clients to ensure client satisfaction. Meet or exceed revenue and gross profit expectations. Leverages CRM to enter/track all sales data and activities daily. Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Bachelor degree or equivalent experience in related field. 5-10 years account management experience. Proven consultative selling skills. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Shift 1st City Irvine State CA Req Number 18-01132       James