Schaerer USA

  • Tustin, CA, USA

Schaerer USA Corporation was a joint venture between the Eckenhausen brothers and the Swiss manufacturer, M. Schaerer AG. Since opening our doors in 1993, we have placed over 45,000 espresso machines and established a national presence with over 450 service centers in all major metropolitan areas.

Located in Signal Hill, California our warehouse always holds a buffer stock of machines and parts. This prevents having to wait weeks or sometimes months for parts to arrive from Switzerland. This also means that our customers don’t have to struggle with time zone difference and possible language barriers.

With our company's Swiss roots, we know and emphasize well-engineered products. Meanwhile, our American customers demand excellent customer support so we make sure every machine meets exact standards and is supported by a national service network. Our customers benefit by having access to quality Swiss equipment while retaining local service.

M. Schaerer AG
Our parent company was originally founded as a manufacturer of medical equipment in 1892. The precise requirements of that industry and the usage of hot water and steam generators to sterilize equipment was the perfect starting point to expand into the espresso equipment business.

The constant drive to innovate led Schaerer to introduce its first fully automatic coffee machine in 1970. This committed Schaerer to invest heavily in its research and development which helped place the company at the leading edge of technology. Still at the forefront today, Schaerer is offering its 7th generation of fully automatic espresso machines.

$15.00 - $25.00 hourly
Schaerer USA Signal Hill, CA, USA
Mar 25, 2019
Full time
JOB PURPOSE & SUMMARY : Schaerer USA, a wholly owned subsidiary of Schaerer AG in Switzerland, is the largest provider of cool automated expresso and coffee machines in North America.   We’re taking over America one cup of coffee (or espresso) at a time, experiencing tremendous growth along the way!   Do you have a customer service centric vision?  An uncompromising dedication to excellence?  Do you want to work in a respectful environment?  Do you love all that is drinkable, hot and cold?   Tea drinkers are encouraged to give us a try as well!  The customer service team member pays an integral part in helping customers troubleshoot and resolve problems with our equipment.    DUTIES AND RESPONSIBILITES: Troubleshoot Level 1 Service issues with customers. Escalate service issue to Technical Services or Service Partners. If appropriate, dispatch Service Partner to customer. Order parts for service partner if applicable. Follow up within 48 hours to ensure problem resolution with customer.     QUALIFICATIONS: High School Diploma or GED equivalent required. Strong customer service and problem resolution skills High technical and mechanical aptitude. Ability to work cross functionally with internal and external partners. Excellent written and verbal communication skills. High level of follow up and ability to pay close attention to all details.   PHYSICAL DEMANDS: Standing and walking at a desk. Heavy computer and phone use.   COMPENSATION AND BENEFITS:             Schaerer USA provides a competitive compensation package including health and welfare benefits, paid time off and a retirement savings program.   Natasha Glynn