Nov 08, 2018Full time
JOB DESCRIPTION SUMMARY I.T. Support assists customers and staff with technical support of desktop computers, applications and related technology. ESSENTIAL DUTIES AND RESPONSIBILITIES Installs software and devices at customer locations to which they are dispatched. - Provides basic training on device operation and maintenance to customers. - Configures and implements document storage software. Provide MFP support and problem resolution at offsite customer locations. Answer onsite I.T. support calls to provide MFP support and problem resolution. Provide basic help desk and desktop application support and training to IOTEC personal. Administer server configuration, maintenance, application installation and support. Monitor server systems to ensure nominal operation, updates and backups. Monitor network health and availability. Isolate and resolve networking issues when they occur. Research new hardware, software systems and deploy them where needed. Provide recommendations on possible new solutions that may improve workflow and productivity. Works with System Administrator to purchase hardware and software. Other duties as assigned JOB REQUIREMENTS/QUALIFICATIONS IT/Networking related experience required Bachelor’s degree in Information Systems or related field Ability to communicate effectively with customers Knowledgeable in Microsoft Office products, specifically Excel High level of emotional intelligence with the ability to remain professional at all times Must have a positive attitude and strong interpersonal skills Problem solving – gather and analyze information systematically, develop alternative solutions Genuine desire for continued growth and learning Team orientated Valid driver’s license, clean driving record and proof of insurability Ability to lift 50+ lbs Must possess strong written and verbal communication skills WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Ability and willingness to travel to customer sites Subject to outdoor and indoor varying environmental conditions May spend several hours a day operating a motor vehicle IOTEC is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service, member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.