$21 yearly
Altura Credit Union
Riverside, CA, USA
SUMMARY
The Member Services Representative I provide courteous, confidential, and professional service to our members over the telephone, email or via secure message. The MSR I provide service in a professional, efficient, and friendly manner, by greeting members over the telephone, determining their needs, and providing Start to Finish member service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Accurately performs Symitar functions as required. Displays a working knowledge of all the credit union processes products and services in order to provide consistent and excellent member service with each call. Including understanding and utilizing the MERT process.
Resolves basic member account inquiries and issues such as: balance inquiries; check in clearing; share withdrawals; transfers between accounts; loan payments; CD rates and address changes.
Provides assistance to members on existing ATM/Debit card accounts...