$25.81 - $32.26 hourly
Altura Credit Union
Riverside, CA, USA
SUMMARY
This position is responsible for ensuring that every member, every time receives a warm and positive Altura Credit Union experience. Assists with coaching and supervising team members while motivating the branch staff to innovatively meet and exceed member’s expectations by consistently applying Altura Credit Union’s Core Values. Displays Altura Credit Union’s Core Values (Respect, Integrity, Innovation, Passion and Excellence) to both external and internal members. Takes ownership of every member, every time and provides Start to Finish member service.
ESSENTIAL DUTIES AND REPONSIBILITES
Demonstrates excellence in member service by welcoming members to the branch and providing service in an efficient, friendly and professional manner. Consistently maintains a member survey average score of 9.5 or above.
Adheres to compliance issues, policies and procedures, in order to preserve the operational integrity...