VRC Investigations (Veracity Research Co)
Riverside, CA, USA
We currently have opportunities for experienced, self-determined, and highly motivated CA CLAIMS MANAGERS that would like to join our team of professionals in our efforts to deter and combat insurance fraud. These positions are full time exempt, either based in the corporate office in Sacramento, CA or CA home-based remote office positions that require travel to corporate office, accounts or investigator locations for a hands-on approach to investigative management and customer service.
As a key member of VRC , the managers may direct the day to day handling of SIU Investigations processes, the day to day handling of investigators, and/or the handling of day to day client growth and development through daily contact, updates of investigative results, training, and client office visits.
The successful candidate will have related experience as either:
Minimum of 5 years management experience
SIU, Claims, Surveillance manager experience
Bachelor’s Degree in criminal justice, Business or related investigative field
FCLS, FCLA, CFE, CIFI designations a plus
Core Duties & Responsibilities:
Manage day-to-day operations and provide instruction to SIU and claims investigators
Review client requests and prepare detailed plans of actions for the SIU or claims investigator
Monitor all files being worked by your team
Track and report investigation statistics
Gather material and evidence for use in hearings, lawsuits, and insurance investigations
Provide leadership and supervision to investigative staff, including, but not limited to discipline, performance management, hiring, and terminations
Conduct field work, as needed
Provide quality customer service through daily contact with our clients
Develop briefs from updates and call/email the designated clients daily
Prepare briefs for assigned POC (Point of Contact) daily
Review billing of investigative efforts
Review investigator final reports
Ensure investigations completed within budget and client-authorized time frames
Prepare and review billing information submitted to Accounting for invoicing
Conduct both closed and open file reviews
Conduct weekly audits of investigator-submitted hours
Project staffing needs
Applicants must meet the following requirements:
Excellent verbal and written communication skills
Varying degree of travel based on position and location
Proficiency in Microsoft Office programs
Insurance knowledge base is required
Excellent time management skills
A customer service focus
A strong desire to learn and work as a team
Possess a valid driver’s license and provide MVR
A Private Investigator license is mandatory in some states
Must pass a drug test, and pre-employment testing
Upon hiring, paid formal training is provided at our corporate training academy. Training will be followed up by on-the-job and progressive, specialized training, as needed.
Benefits: VRC provides travel and business expense reimbursement, medical, dental, vision, disability benefits, paid vacation, and a 401K/Profit Sharing retirement plan.
Compensation: Accepted candidates will be paid a base salary commensurate with relevant experience and qualifications and incentives dependent on position. VRC employees are paid on a bi-weekly basis. V eracity R esearch C ompany is an equal opportunity employer. It is the policy of VRC to employ, retain, promote, terminate, and treat all employees and job applicants on the basis of merit, qualifications, and competence. In accordance with all applicable laws, VRC prohibits discrimination based on race, color, religion, sex, sexual orientation, national origin, age, ancestry, disability, veteran status, genetic information, or any other consideration or characteristic protected by federal, state, or local law. In addition, it is VRC ’s policy to provide an environment that is free of harassment of any kind. This policy of nondiscrimination applies to all employment practices including: hiring, compensation, benefits, promotion, training, termination, and any other terms and conditions of employment.