Oct 04, 2019Full time
Xfinity Retail Stores: The XFINTY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join COMCAST as they continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. The stores have always been a place where customers could find a friendly expert to help with routine service. Now Comcast is so much more! The stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences Retail Sales Consultant: Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. Product & service offerings include: XFINITY TV, XFINITY Internet, XFINITY Voice, XFINITY Home Core Responsibilities: - Provide superior customer service with all customer interactions. - Deep understanding of XFINITY products and services; effectively inform and educate customers - Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives. - Understand XFINITY products capabilities and how they outperform the competition. - Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements. - Set high standard by meeting or exceeding sales & customer satisfaction goals. - Support store operations including inventory, equipment transactions and payment activity. Key Qualifications: - High School Degree or Equivalent - Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience -Pass Drug and Background Check Physical Requirements: - Constant bending and lifting. Must be able to lift a minimum of 35lbs. - Ability to squat down to pick up and lift equipment. - Ability to stand for long periods of time. - Constant typing and use of arms, hands, and fingers. - Lots of walking back and forth, greeting customers, and retrieving equipment. - Must be able to reach overhead (cleaning windows, hanging collateral, moving equipment.