County of Monterey
Salinas, CA, USA
The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county and state public safety agencies. The Communications Dispatcher Trainee receive on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 4- 6 months.
This classification of Communications Dispatcher I is part of the flexible series and can flex to the classification of Communications Dispatcher II subject to meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines. The Eligible List established by this recruitment process will be used to fill the current vacancy as well as any future vacancies through the life of the eligible list as they arise.
Examples of Duties
Receives training in the answering 9-1-1 and non-emergency calls; reception and transmission of radio calls;
Receives law, fire and medical calls for service;Enters information received via keyboard for recording in a computer aided dispatch system;
Screen information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio;
Dispatches law enforcement or other personnel and equipment;
Accurately types information on a computer keyboard in order to process and/or update information accurately;
Records the nature and source of all incoming and outgoing radio messages as required;
Monitors public safety frequencies;
Learns to employ standard operating procedures and practices in receiving and dispatching details and messages;
Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies.
To view the complete job description visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications THE SUCCESSFUL CANDIDATE Will have a proven track record demonstrating the following knowledge, skills, and abilities: Skill and Ability to:
Remain calm, think clearly and react quickly in emergency and stressful situations.
Learn the operation of radio and telephone communications equipment;
Learn the operation of a computer aided dispatch system, radio transmitting and various communication equipment;
Learn to dispatch public safety personnel and equipment in a quick and efficient manner;
Learn and remember the policies and procedures of the department and user agencies;
Retain, recall, and evaluate facts and/or details solely from memory;
Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons;
Obtain and transmit clear and complete directions/information;
Keep accurate records of messages received, mostly via computer keyboard entry;
Learn, interpret and apply established rules and procedures;
View multiple video display monitors for extended periods of time in a low-light conditions;
Learn to simultaneously type while communicating with others;
Establish and maintain effective working relationships;
Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications;
Thoroughly evaluate situations, organize thoughts, and respond quickly and accurately;
Read, write, spell, and speak in English;
Accurately type a minimum of 30 wpm (net) on a computer keyboard;
Perform a variety of tasks simultaneously
Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Graduation from High School or possession of a GED certificate AND 1 year of experience involving substantial public contact Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and pre-employment medical examination. Required Conditions of Employment As a condition of employment, the incumbent will be required to:
Be willing and available to work all shifts, nights, weekends, holidays and overtime.
Possess a valid Class C Driver License, or be able to provide suitable transportation that is approved by the hiring authority.
Successfully complete and pass a background investigation including and medical evaluation.
Ability to remain seated for long periods of time, up to 12 hours per day at a console working at a computer terminal
The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of required application materials. A complete application package will include:
A completed County of Monterey employment application
Responses to all of the Supplemental Questions
Copy of current typing certificate (within the last 12 months) must be attached to your application. Refer to attached Typing Speed Certification Locations within Monterey County that meet our criteria. No internet typing certificate will be accepted.
TYPING SPEED CERTIFICATION LOCATIONS
http://www.co.monterey.ca.us/personnel/pdffiles/TYPING%20SPEED%20CERTIFICATION%20LOCATIONS%20IN%20MONTEREY%20COUNTY%20.pdf (Download PDF reader) (Download PDF reader)
Applicants who fail to provide all required materials by the application filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. To assess applicants' possession of required qualifications, the process may include an oral examination, pre-exam exercises, performance exam, and/or written examination. EQUAL OPPORTUNITY Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County provides reasonable accommodations for the disabled. If you believe you possess a disability that would require test accommodation, please call Patricia Eddings (831) 769-8882. BENEFITS:
Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing. As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. Jason Cameron