Customer Service Agent

  • Bay Alarm
  • Walnut Creek, CA, USA
  • Aug 01, 2019
Full time Customer Service

Job Description

Customer Care Agent Position Summary: Accept and respond to incoming monitoring signals, manage incoming phone calls and customer requests in a 24/7 Call Center. Job Duties  Answer and follow-up incoming signals, alarm and trouble.  Initiate outbound calls to customers, police agencies and emergency contacts.  Provide customer service when needed.  Coordinate with service technicians regarding service issues.  Process daily printouts of alarm activity.  Identify solutions to daily problems. Requirements All other miscellaneous responsibilities and other duties as assigned.  No Prior Experience Required.  1-2 years preferred.  High school diploma or equivalent required.  1-2 years post-high school education preferred.  Good Communication Skills Required.

 

 

 

 

Vestnys, Stephanie