Customer Care Agent Position Summary: Accept and respond to incoming monitoring signals, manage incoming phone calls and customer requests in a 24/7 Call Center. Job Duties Answer and follow-up incoming signals, alarm and trouble. Initiate outbound calls to customers, police agencies and emergency contacts. Provide customer service when needed. Coordinate with service technicians regarding service issues. Process daily printouts of alarm activity. Identify solutions to daily problems. Requirements All other miscellaneous responsibilities and other duties as assigned. No Prior Experience Required. 1-2 years preferred. High school diploma or equivalent required. 1-2 years post-high school education preferred. Good Communication Skills Required.