Upgrade your Career. Become a Quinn Technician! You’ll have an opportunity to work with some of the most advanced and powerful equipment on earth • Total Rewards – Quinn offers competitive pay and benefits in addition to other rewards including profit sharing and training • Career Advancement - Ongoing technical and managerial training means dealer technicians follow exciting and fulfilling career paths • Advanced Training – Whether you’re a skilled or entry level technician, Quinn can provide you with education and training to further your career. • Pride in what you do – Your helping maintain and repair equipment that has an impact on your community • Great team environment – Quinn Company is a collaborative business that functions best as a team.
SUMMARY Repair of Caterpillar and/or related equipment or components, following established procedures and guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. • Perform repairs with limited or no departmental supervision with higher level of responsibility for repair. • Exemplary performer by providing proactive leadership role for the entire service department. • Mentor and train technicians within the service department. • Assume ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar. • Effectively interact with customers in a professional manner. Reassure customer of positive outcome with Caterpillar and Quinn company • Effective interaction with other departments such as sales and parts. • Maintain positive behavior as a representative for Quinn Company and Caterpillar. • Possess tooling required by the service department. • Maintain good attendance and punctuality. • Disassemble and assemble machines/components. Recondition/repair as required. • Work overtime as required by workload and customer need • Select proper tooling for any standard job and demonstrate proficiency with Cat diagnostic tools. • Perform diagnostics and organize appropriate repair procedures. • Successfully complete appropriate training sessions as required. • Demonstrate safe and proper application of hand, pneumatic and electric tools. • Assist other technicians in repair tasks such as removal, installation and repair of components/machines. • Perform tasks from verbal/written instructions and communicate effectively with supervisor and fellow employees. • Follow directions as given; follow company policies and procedures. • Retain acquired knowledge; build competencies and share skills with other technicians. • Be responsible for personal development and training requirements for growth. • Stay current with Cat product line. Utilize resources from Cat and Quinn Company. • Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality and Service. • Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training. • Work alternate shifts as required by workload. • Work in the field as required by manager or supervisor.
EDUCATION and/or EXPERIENCE One-year certificate or A.S. degree from a community college or technical school; Minimum five plus year's of CAT dealer experience and ten year's heavy equipment industry experience or equivalent education and experience. Quinn is an Equal Opportunity Employer M /F /V /DV