Senior Operations Coordinator

$19.00 hourly
  • Bank of the West
  • San Ramon, CA, USA
  • Mar 22, 2019
Full time Accounting Banking Consultant Customer Service Finance

Job Description

ID: 043617

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving more complex and escalated operational issues.

Essential Job Functions
  • Responds to various complex operational issues for internal and/or external customers
  • Identifies operational improvements.
  • Reviews and analyzes daily reports and makes recommendations as necessary.
  • Resolves escalated issues from internal and external customers.
  • Maintains thorough knowledge of unit policies, procedures, standards and workflow.
Other Job Duties
  • May act as a lead or coach to less experienced staff.
  • Performs other duties as assigned.
 
Qualifications
 Required Experience
  • Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.
  • Requires 5 years minimum experience.
  • May require vocational or technical education in addition to prior work experience.

Education
  • High School Diploma or GED Required

Skills
  • Complete knowledge of the products, policies and processes related to unit assigned.
  • Complete knowledge of banking operations.

 

 

 

Matthew Stearns