At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving more complex and escalated operational issues.
Essential Job Functions
Responds to various complex operational issues for internal and/or external customers
Identifies operational improvements.
Reviews and analyzes daily reports and makes recommendations as necessary.
Resolves escalated issues from internal and external customers.
Maintains thorough knowledge of unit policies, procedures, standards and workflow.
Other Job Duties
May act as a lead or coach to less experienced staff.
Performs other duties as assigned.
Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.
Requires 5 years minimum experience.
May require vocational or technical education in addition to prior work experience.
High School Diploma or GED Required
Complete knowledge of the products, policies and processes related to unit assigned.
Complete knowledge of banking operations.
About Bank of the West
Bank of the West is a strong and prudently managed bank that customers have entrusted with their money for over 135 years.
For more than 135 years, our bank’s foundation has been our relationships with customers.