CHILD SUPPORT SPECIALIST I (Fresno)

  • County of Fresno
  • Fresno, CA, USA
  • Mar 21, 2019
Full time Professional Services Programming

Job Description

The County of Fresno Department of Child Support Services is offering exciting opportunities for individuals interested in beginning a rewarding career as a Child Support Specialist I.

Child Support Specialists are responsible for interviewing participants involved in active support cases; establishing paternity and child support obligations; reviewing cases and payment record for compliance with court orders; and initiating remedial steps to assure compliance.

As a condition of employment, a candidate's child support case, education, employment histories, along with any criminal records will be reviewed. A live scan fingerprint check will also be required. 

Please note: The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules.

Positions in this classification are in MEDICAL GROUP I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved.

Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.
 Samples of Duties:
Please click here to review the Samples of Duties. 
 Knowledge, Skills and Abilities:
Please click here to review the Knowledge, Skills and Abilities. 
 Minimum Qualifications:

Applicants must qualify under one (1) of the options listed below:
OPTION 1:

Education: Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system.

OPTION 2:

Education: Completion of thirty (30) semester units of coursework that is acceptable within the United States' accredited college or university system.

Experience: One (1) year of full-time, paid public contact work experience which involved: interviewing and obtaining information from the public; conducting financial calculations and/or transactions; or applying collection principles, gathering financial information, and scheduling payments.

OPTION 3:

Experience: Two (2) years of full-time, paid public contact work experience which involved: interviewing and obtaining information from the public; conducting financial calculations and/or transactions; or applying collection principles, gathering financial information, and scheduling payments.

The following information is in addition to the options listed above:

License: Possession of a valid Class "C" driver's license, or equivalent, may be required.

Other: Ability to type at least thirty (30) net words per minute (Copy of a valid typing certificate is required).

Note: Incumbents must obtain and maintain Federal Bureau of Investigation (FBI) and Department of Justice (DOJ) clearance as a condition of employment.

TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE:

  • Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline.
  • A completed Fresno County employment application is required (must be current, complete and accurate; amendments will not be accepted after the filing deadline).
  • Resumes and attachments are not accepted in lieu of a completed application.
  • A copy of a valid typing certificate is required. The typing certificate must be validated within the last 12 months and indicate "NET" words per minute. Typing certificates obtained from online sources will not be accepted.  You may attach a scanned copy to your online application,  or fax a copy to (559) 455-4788, Attn: Sharayah Bell, by the closing date and time of this recruitment. If you are afforded an interview, you may provide a copy at that time.
  • Please fully list your work experience, including current position. Failure to list current, complete and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application.
    • If you are applying with work experience to meet the minimum qualifications, please describe your qualifying work experience including: employer's name, dates of employment, as well as a description of qualifying duties and approximate time breakdowns (percentages). Percentage breakdowns should total 100% and not exceed 100%.
      • e.g. "Receive payments and post to accounts 40%, reconcile payments to various accounts 30%, sort and distribute mail 10%, review inventory and replenish office supplies 10%, meet with customers to review accounts and resolve discrepancies 10%."
      • Cashier experience is not considered qualifying experience.
  • In the Education section of your application, please provide complete information for each school attended. Please provide the school's name, school's location, the type and number of units earned (semester or quarter) and if applicable, which major or program was completed (English, Biology, etc.). Failure to completely list education within the job application will result in the disqualification of your application.
  • If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may either attach a copy to your online application, fax a copy to (559) 455-4788, Attn: Sharayah Bell, or hand deliver a copy to our office.
  • College/university transcripts may be requested to verify completion of qualifying education.

SELECTION PROCESS:

Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for the process listed below:
  • Written examination - Applicants meeting the minimum qualifications will be invited to participate in the written examination process. The written examination is tentatively scheduled for Monday, April 15, 2019. It is the applicant's responsibility to contact Human Resources at (559) 600-1830 if notification has not been received one week prior to the exam date.

Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended for a total of 12 months) and certified in final rank order as vacancies occur.

REQUIRED APPLICATION MATERIALS:
  • Fresno County Employment Application - must be current, complete and accurate. Amendments will not be allowed after the filing deadline.
  • Supplemental Questionnaire
  • Typing Certificate (copy) - Certificate must be validated within the last 12 months and indicate "NET" words per minute. Typing certificates obtained from online sources will not be accepted.  You may attach a scanned copy to your online application,  or fax a copy to (559) 455-4788, Attn: Sharayah Bell, by the closing date and time of this recruitment. If you are afforded an interview, you may provide a copy at that time.

Please note: Application materials must be submitted online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application.

HOW TO APPLY:
 
Applications must be submitted online only. Online applications can be found at https://agency.governmentjobs.com//fresnoca.

Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline.

Once the filing deadline has passed, you may check the status of your application at any time by logging on to:
https://www.governmentjobs.com/Applications/submitted?employerFolderName=fresnoca. 

Please be advised that it is the applicant's responsibility to notify Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address).

The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. 

REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination, or selection process may contact Human Resources at (559) 600-1830 at least five (5) days prior to the scheduled date or deadline.
 
 
Greg Fillebrown