ANNOUNCING: A NEW JOB OPENING Requisition # 19-0117
SUMMARY The Coordinator has primary responsibility for customer and technician communication, keeping current with the job status and communicating this status to the customer daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES • Coordinates dispatch of field or shop technicians to work locations. • Technician time entry into Kronos • Reviews work in process, updating changes as they occur. • Maintains and expedites work orders and coordinates work flow. • Communicate work order status with the customer. • Responds to requests for service and assistance; meets commitments. • Work with customers in a professional manner ensuring their needs are met and obtain a positive NPS score. • Demonstrate professional communication with internal and external customers. • Order Caterpillar parts per customer job. • Actively quotes and sources parts from external vendors. • Manage and analyze WIP (work in progress) process and report. Identify whether it's a warranty issue or involve another department/outside vendor to do repairs or additional upgrades. • Provide customer with Time & Material estimates as needed. • Select proper technician for the job based on skill level. • Authorize technicians to purchase parts from outside vendors with or without a Quinn P.O. • Responsible for obtaining method of payment including cash transactions. • Maintenance of work orders and invoicing, meeting benchmarks of Last day of labor to Invoice and WIP turns. • A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, • Quality and Service. • Follow and understand MSHA & OSHA requirements. Know proper PPE and safety rules that apply to the job • Follow and understand mechanical, electrical, & hydraulic system safety procedures. Must be able to understand job environment and select technician with the proper qualifications • Manage work order collection issues and proactive responses to prevent write-off's. • Possess a general Machine and Weld Shop Product Support knowledge. • Support all branches for service requirements as required • Perform other duties as assigned by management.